What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she works to ensure families receive the support and resources they need. She is dedicated to helping parents understand their cases and achieve the best possible outcomes for their children.  Get an inside look at the day-to-day challenges and successes of being directly involved with child support casework. Amber shares how she got into the field, what keeps her motivated, self-care, and a window into how Ohio is serving families. 

 And by the way, today’s episode is the 200th episode of NCSEA On Location! 

On today’s edition of On Location, Tim Lightner (eWorld Enterprise Solutions, Inc.) welcomes Pamela Pipkin (Director of the Monroe County, Wisconsin Child Support program). Learn how Pam got her start with the child support program, hear about some of her accomplishments and about the Monroe County, Wisconsin Child Support Program. Pam joins On Location today to talk about a subject, and an article that she wrote in the January 2025 NCSEA CSQ newsletter, titled “Intersecting Drug Court Participation and Child Support Obligations: A Journey Through Monroe County, Wisconsin”.  You will get to hear Pam discuss the journey between drug court and child support – to positively support families navigating substance use disorders and treatment court obligations, and who also have child support obligations.

If you would like to talk further with Pam, please feel free to reach out to her at [email protected].  If you are an NCSEA member, please check out her article on this topic in the January 2025 NCSEA CSQ newsletter.

Military families face unique challenges when it comes tochild support, from frequent relocations and deployments to military pay structures. In this episode of On Location, Scott Eder (Courtland Consulting) hosts Kris Hilscher (a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers; and a partner with Sullivan& Hilscher Family Law in Raleigh, North Carolina).  Scott and Kris have an engaging conversation, where they break down the key issues affecting both custodial and non-custodialparents in the military -- all insights stemming from Kris's October article in the NCSEA CSQ. Discussion topics range from enforcement hurdles to the role of JAG, and how different military benefits impact child support obligations.

Kristopher Hilscher is a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers.  He is a partner with Sullivan & Hilscher Family Law in Raleigh, NC.  In addition to family law cases, he regularly serves as an expert consultant on military divorce cases and pension division, assisting attorneys nationwide on militarydivorce issues.  You can contact Kris at (919)832-8507 or [email protected].

On today’s program, Pat O’Donnell (of YoungWilliams) continues a very special topic, with another very special group of women on the podcast.  Join On Location as we conclude our salute to Women’s History Month highlighting women who continue to make significant contributions to the child support program.  Pat talks with Konitra Jack (Child Support Enforcement Director, Louisiana Department of Children and Family Services) and Erin Frisch (Michigan’s Title IV-D Director and Director of the Office of Child Support).  Konitra and Erin share who inspires and energizes them personally and professionally, and more.  This episode comes to you from Louisianna, Michigan and Illinois.

On today’s program, Pat O’Donnell (of YoungWilliams) brings a very special topic, and a very special group of women to the podcast.  Some of our listeners may be fully aware of Women's History Month, or maybe you are just getting acquainted with this celebration that happens every March. On Location comes to you today from Wyoming, Connecticut, and Wisconsin.  Featured today are women that have made significant contributions to the child support program. Welcomed to the podcast are Janelle Bergener, (Project Manager for the Wyoming Department of Family Services), Katie Kenney (Senior Manager for Professional Development with the National Child Support Engagement Association), and Connie Chesnick (the Administrator of the Division of Family and Economic Security in the Wisconsin Department of Children and Families and President -Elect of NCSEA).  Listen as each share their pathways, their careers and so much more.

On today’s program, Tim Lightner (eWorld Enterprise Solutions) has the privilege to talk with Lilly James, Director of the Child Support Enforcement Program for the Nez Perce Tribal Court.  Lilly was a featured plenary speaker at the 2025 NCSEA Policy Forum in Washington DC and spoke on “Holistic Family Supports:  Integrating Comprehensive Supports for Thriving Families.”  Listen as she talks about the Nez Perce program, where it’s located, who it serves, and some highlights of the program.  Hear Lilly talk about how she got involved in the child support program.  She also speaks to how the tribal program is committed to holistic supports, which are rooted in Nez Perce traditions emphasizing interconnectedness. 

Join us for this year’s NCSEA Policy Forum, happening Jan.30th –Feb. 1st in Washington, DC! Hosted by Mariellen Keely, this episode features special guests and Policy Forum Co-Chairs, Trish Skophammer and Carla West. Trish, Director of Child Support Services in Ramsey County, MN, brings over 27 years of experience in child support evolution. Carla, Division Director for Human Services in North Carolina, shares insights from her 28-year career spanning multiple states and roles.

With the theme "Holistic Changes: Continuing to Build a Program That Serves Families," the forum will explore innovative strategies, impactful policies, and the future of child support services.

🎯 Highlights include:

-Sessions on child support guidelines and rethinking enforcement tools.

-An interactive Roman Coliseum-style debate.

-Networking with leaders and peers in the field.

-Whether in person or virtual, don’t miss your chance to be in the room where it happens! 💡

#NCSEA2025 #SupportVAKids #PolicyForum#ChildSupportLeadership

We're gearing up for the 2025 NCSEA Policy Forum, happening January 30th - February 1st in Washington,

📅 ICYMI: Registration is still open for virtual attendees

💡 What are you most excited about at #NCSEA2025? Drop your thoughts in the comments! ⬇️

On today’s episode of On Location, Patti Garofalo (Child Support practice Director with NTT Data) hosts a stellar line up to talk about connecting and engaging with legislators and other government officials.  Her guests today include Ryann Levering-White, Traci Berry, Kate Cooper Richardson, Carla West and Lyndsy Irwin.  They share their own personal experiences and give insight and inspiration as to what has been helpful for them to advocate for the child support program.  It’s that time of year, not only with a new year for 2025; it’s also that time to start planning to meet and educate your legislatures for what your program needs. 

Happy Holidays from the On Location Team!  This week’s