In this episode of the NEGOTIATEx podcast, we are joined by Caitlin Meredith, a mediator, trainer, and conflict coach. Caitlin shares insights from her diverse career, spanning work with Doctors Without Borders, the criminal justice system, and private mediation. She also discusses her "321 Approach" for navigating difficult conversations, emphasizing empathy, listening, and problem-solving. Additionally, Caitlin highlights the importance of curiosity and vulnerability in building trust and collaboration, while also addressing the challenges of overcoming the instinct to immediately solve problems. Her experiences offer valuable lessons on adapting communication strategies in both personal and professional environments.