Netsmart CareThreads

What’s going on with electronic visit verification (EVV) now that the mandate has been in effect for personal care services for more than a year? In this podcast, you’ll discover what’s changed and what may be on the horizon in the EVV landscape.

Join Lindsay Mack, director of client success at Netsmart, and Kristy Pyles, founder of In Your Corner Consulting, as they discuss progress made since the implementation of the 21st Century Cures Act and ongoing challenges faced by providers, payers and states, as well at the potential benefits EVV offers in supporting value-based care and improving care delivery.

Key takeaways:

• Providers are making strides in EVV compliance, including technology barriers, rural service locations, device availability and healthcare provider acceptance of new technologies

• Short-term impacts on providers involve claim denials, reimbursement changes and manual entry requirements

• Potential EVV expansions could include services such as transportation and hospice

• National standardization and integrating artificial intelligence (AI) capabilities could be on the horizon and promise to position EVV as a tool to improve care delivery and address workforce shortages

This podcast can help listeners realize EVV's game-changing potential outside traditional facilities and its role in supporting value-based care through data analysis. Listeners will also hear valuable insights into the past, present and future direction of this critical technology in supporting quality healthcare for Medicaid recipients.

If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Spotify or anywhere you listen to podcasts.

What strategies should states and counties adopt to meet the changing behavioral health landscape? In this podcast, we’ll look at our nation’s largest state, California, to see how they are responding to new legislation, high-risk populations and technology innovations such as artificial intelligence (AI). Join David Strocchia, SVP and Managing Director of Human Services, Netsmart; Mark Van Horn, VP of Public Sector, Netsmart; and Veronica Kelley, DSW, Director of Behavioral Health Services, Orange County for an informative conversation. They discuss the latest challenges facing the public sector in California, from unhoused populations to legislative billing changes––and how they leverage data and technology to successfully evolve.

Key Takeaways:

• Adapting to Legislation: California is facing major initiatives from state government, including CARE Court and CalAIM. See how counties of all sizes are staying compliant.

• High-Risk Populations: From record numbers of unhoused to the opioid crisis, California providers are exploring innovative solutions to better serve their communities.

• Importance of Data: A state as big as California needs data sharing and interoperability to solve today’s behavioral health challenges. Learn how they’re meeting this need.

• Meaningful Automation: Our panel will discuss breakthroughs in AI/automation and why they’re important for improving future outcomes.

Jonah Cunningham is a policy expert who’s seen the evolution of healthcare––up to his present role as CEO of National Association of County Behavioral Health & Developmental Disability Directors (NACBHDD) and Executive Director of National Association of Rural Mental Health (NARMH). In this podcast, he sits down with Tom Herzog, Chief Operating Officer of Netsmart, to discuss current trends in behavioral health and human services. The conversation reveals how some of healthcare’s most innovative programs––including 988 crisis lines and Certified Community Behavioral Health Clinics (CCBHCs), as well as AI technology––have grown from partnerships, be they local or industry collaborations. Cunningham challenges all individuals to use their voice to inspire continuous innovation in behavioral health, addictions, crisis care and more.

Listeners will learn:

• The challenges and innovations facing human services organizations today, including recruitment and retention.
• The role of local authorities, counties, federal agencies and community partnerships––and how you can get involved.
• The importance of Social Determinants of Health (SDoH) and risk management to treat population health.

If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Spotify or anywhere you listen to podcasts.

Autism has become a significant issue in healthcare today, with rapidly rising diagnoses each year and new legislation mandating insurance coverage in all 50 states. In this podcast, Jamie Pagliaro, Executive Vice President and Chief Learning Officer at Rethink, a leading provider of ABA solutions, sits down with Jen Gray, Director of Solution Consulting at Netsmart, to talk about the growing demand for autism care. They’ll discuss the impact on service providers like BCBAs and RBTs, along with some emerging technology that can help with large caseloads and overwhelming documentation. (Which translates to increased recruitment and retention for organizations.) Check out this podcast to learn about the future of autism treatment and how you can better serve individuals in your community.

Key objectives include:

• Understand how and why the increase in autism diagnoses has changed the landscape of care in recent years, and what that means for your organization
• Learn how technology can help with recruitment and retention, and why increased demand for autism may be causing turnover in BCBAs and RBTs
• The importance of data collection, analysis and reporting to drive decision-making and care integration, using a single platform

What strategies do provider groups operating in Accountable Care Organizations and Medicare Advantage Plans need to successfully partner with the growing Continuing Care Retirement Communities (CCRC) markets? Join Beth Reece, VP and GM of GEHRIMED at Netsmart, Todd Tyler, CIO at Curana Health, and Mike Emery, EVP at Curana Health, to discuss innovative senior care solutions, emphasizing prevention and care coordination. The guests shed light on the future of CCRCs, focusing on continuous innovation, expanded services, and cost-effective, high-quality care to support aging in place and prevent the need for higher acuity care settings.

Key Takeaways:

• Adapting to the Middle Market: CCRCs accommodate both high-end and middle-market residents, offering affordable housing options to serve a broader audience.
• Innovation in Care Models: On-site primary care, telemedicine, and technology drive proactive, engaging healthcare for residents.
• Partnerships for Better Outcomes: Collaborations between Curana Health, CCRCs, and tech providers like Netsmart and GEHRIMED are enhancing care quality while managing costs.
• Future of CCRCs: Focus on continuous innovation, expanded services, and cost-effective, high-quality care to support aging in place and prevent the need for higher levels of care.

What strategies do a human services organization need to improve both top-line (growth) and bottom-line (profit) sustainability? Join Dave Strocchia, SVP, Netsmart, as he shares insights with Monica Oss, CEO, OPEN MINDS. This conversation will focus on new and emerging technology as the secret to a healthy business––including less overhead, happier staff, more service lines and stronger consumer engagement.

Come away with an understanding of:

• The importance of automation to optimize your bottom line and increase employee satisfaction
• How emerging technologies like AI can transform your clinical processes
• Technology as a strategy for improving and diversifying your relationships with payers
• Why data is more important than ever to prove your value
• The path toward integrated care and why it’s so important to sustainability
• Where technology is headed and what we can expect in the future

If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Spotify or anywhere you listen to podcasts.

How did a CFO with a non-clinical background revolutionize care outcomes for a 140-year-old IDD nonprofit? In this episode, Toni Pergolin, CEO, Bancroft, talks with Mike Valentine, CEO, Netsmart, about her unexpected journey from changing budgets to changing lives. Learn the financial and strategic planning measures that took her organization from a struggling intuition to an innovative industry leader. Best of all, discover how the right business decisions benefit everyone from consumers to staff to communities.

Come away with an understanding of:

• The importance of focusing on key initiatives before you allow yourself to grow
• How to create the right strategic plan––and implement it as a team
• Why technology is crucial for innovation, care, and your bottom line
• Key guidelines for operating a Human Services nonprofit, and the importance of community relationships to the well-being of your consumers.

If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts or wherever you get your podcasts.

The president of the National Association for Home Care & Hospice (NAHC) says the performance of these agencies during the pandemic raised their awareness among the public and people in other parts of health care services. As we move through 2023, and further away from the pandemic, home care agencies and hospices are looking to increase their value in the overall home care landscape.

In this episode, NAHC President Bill Dombi talks with Mike Dordick, Netsmart SVP of Post-Acute Strategy, about the current environment, challenges and opportunities for the home care and hospice industry. Listen in as these two healthcare leaders talk about what you need to know as you work through 2023.

Join us as we discuss:

• Solutions to workforce shortages
• The growing Medicare Advantage population
• The impact the new Congress will have on policy and regulation
• Home care expansion
• Dombi’s forecast for the future

If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts, Spotify or however you listen to your podcasts.

While healthcare is often viewed with an episodic lens, human services operate very different. Benchmark Human Services has found when it comes to managing the most complex populations, integrated care is more vital than ever to driving better outcomes. With a clear mission of serving people at the forefront, they’ve taken a lifestyle approach to care and evolved their model to meet the unique needs of each state, serving people no matter what their needs are today.

Netsmart CEO Mike Valentine is joined by Benchmark Human Services CEO Doug Beebe and his team to share their perspective of how they’re offering their services to the highest-need, highest-cost individuals among us, from those with complex needs, to individuals in crisis, populations that were previously marginalized and children.

Listen in as we discuss:

• How Benchmark Human Services helps niche populations that most others have a very hard time serving.
• Supporting basic human needs as part of the continuum of care for better outcomes, meeting the needs of individuals today.
• Prioritizing technology investments and innovation opportunities that align with your organization’s mission, vision and strengths.

To make sure you never miss an episode of the CareThreads podcast, subscribe on Apple Podcasts, Spotify, or our website. Listening on a desktop & can’t see the links? Just search for CareThreads in your favorite podcast player.

The expectations seniors have for healthy aging is changing and it is up to continuing care retirement communities (CCRC), also referred to as life plan communities, to adapt. A tenured leader in senior living and long-term care dives into the changes, challenges and opportunities ahead to ensure long-lasting success for CCRCs.

Eva Bering, MSN, MHA, RN, NHA, is an expert on enhancing the experience of aging. In this episode with Netsmart Senior Solution Strategist Maggie Cameron, Bering taps into her extensive background to discuss what leadership at life plan communities need to focus on to provide the best possible experience for their residents and staff.

In this episode, we discuss:

• What questions CEOs of nonprofit CCRCs should be addressing with the board chair
• How leaders can lean into digital transformation
• Technology’s role in the CCRC
• The pivot to value-based reimbursement
• How CCRCs can stay competitive in the market