In this powerful episode, we bring together a panel of experts to discuss the connection between personal development, team training and well executed marketing. Join Flint Geier from The Scheduling Institute and Luke Infinger from Hip Creative, along with two successful orthodontists, Dr. Brian Rochford and Dr. Jeff Goldberg. They share their candid journey of building a high-performing team and a patient acquisition engine, revealing how the synergy between operational excellence and data-driven marketing is the key to breaking through a growth plateau.

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Flint tackles the single most powerful lever for practice performance, backed by compelling data. Discover how increasing engagement can boost productivity by up to 23%, reduce absenteeism by 78%, and cut turnover in half. This episode introduces the "Engagement Scale," a practical tool to assess your team and a proven plan to build a culture where everyone is invested in success.

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Are you paying for technology that isn't delivering? This episode cuts straight to how to make your practice's tech work for you and your patients. Flint exposes common missteps and arms you with the insights to transform your digital tools from mere expenses into powerful assets that genuinely improve patient satisfaction and streamline your operations.

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Are you struggling with case acceptance? It's time to rethink your treatment presentation. This episode, Flint uncovers why traditional methods fall short and how addressing the patient's willingness to accept help can transform your practice. He breaks down the "ABCs" of patient commitment, and shows you how to apply these principles for real results.

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Are you processing patients or truly welcoming them? Uncover the often-overlooked elements that build unwavering patient trust and engagement. This episode dives into the 7-step checklist designed to elevate your practice from reactive to proactive, ensuring happier patients and a more productive team. 

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Feeling stuck? This 4th of July week, Flint talks about independence for you and your practice! He exposes the "false narratives" that prevent doctors and teams from reaching their full potential. Discover how to challenge assumptions, empower your staff, and cultivate an office where growth and opportunity isn’t just something for “those practices” in “those places” with “those team members”.   

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Ready to convert more calls into patients? This episode is a deep dive into the 7 biggest mistakes practices make on new patient phone calls. We cover everything from proper greeting and handling questions to crucial follow-up. Stop the leaks in your patient acquisition – tune in now and get immediate results!

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You answered the phone – now what? In Part 2 of this series, host Flint Geier dives into the critical next step in new patient acquisition: mastering the initial phone call. Building on the foundation of availability from Part 1, learn how to shift your team's mindset and create a welcoming, efficient experience that converts more callers into scheduled patients.

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Is your practice unintentionally turning away new patients? In Part 1 of this series, Flint Geier dives into the often-overlooked power of availability. Discover how to calculate the real cost of missed calls and understand why being reachable is the essential first step in mastering the first impression.

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