By Mirko Kloppenburg
The podcast currently has 57 episodes available.
#057 Let’s talk about the importance of listening to the human needs in BPM.
In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process Podcast.
As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to processes can help us manage them better.
We look at the 4 basic human needs that we need to trigger.
But how can we use this to get people excited about process? Let us find out...
Today’s Guests:
Leona Holzbecher
Leona is a psychologist and systemic coach. She started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective in 2024.
She has a lot of experience in change management in a large corporation. Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation.
You may know her from the other episode about different generations (EP48) and from the New Process Conference where she talked about the psychological aspect in the context of BPM.
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode57
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#056 Let's talk about interactive management systems and why it should be given more attention.
In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems.
We also delve into the world of Q.Wiki and what has happened since the last podcast interview in 2022. The tool has grown and there are some interesting new features - related to AI, of course - so tune in to hear more about that.
Today’s Guests:
Dr. Carsten Behrens
Carsten is CEO of Modell Aachen. Modell Aachen is the maker of the BPM tool Q.Wiki which I already took a closer look at in episode 19. Carsten co-founded Modell Aachen in 2009 and today, they serve more than 1,400 customers worldwide.
Carsten holds a Diploma in mechanical engineering from Ruhr University Bochum and a PhD from RWTH Aachen University.
Besides leading Modell Aachen, he also supports the German Association for Quality in various roles.
Carsten lives in Wuppertal together with his wife and two kids.
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode56
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#055 Just two BPM nerds talking about nerdy BPM stuff
In this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, and so on.
Today’s Guests:
Martin Holling
Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles.
After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany.
In parallel, he is offering his experience as a self-employed management consultant at living-processes.de.
As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother.
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode55
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#054 Let’s get from doing to thinking!
In this episode, I'm talking to Martin Hochreiter and Tobias Zucali, the founders of “mkrz lab” that gets people to think with their hands. Their focus is on prototyping to discover new solutions and improve processes in teams and organizations through their methodology and hands-on activities. We discover some interesting connections to the New Process Life Cycle.
We also talk about body prototyping and physical artefacts and how they can be used to really find answers to tough questions.
Today’s Guests:
Martin Hochreiter and Tobias Zucali
Martin and Tobias founded mkrz lab in 2023. mkrz lab is located in the Tabakfabrik Linz, Austria. Their mission is to get “From doing to thinking”. With mkrz lab, they also founded a hand workshop as a “making is thinking lab”, which is also named “Alternative lab for Future Skills”.
Before founding Makers Lab, Martin worked in medical informatics and automation business in various leading positions at KEBA Group. He studied Information Systems at Kepler University of Linz and is an active maker since he graduated from mechanical engineering high school.
Tobias — before founding mkrz lab — was CTO at Impact AI for about three years. Before this, he worked as UX Designer and UI Developer for various companies. He studied interior design and media art, and learned programming as an autodidact during high school. Since then, he has been involved with IT, especially in combination it with other disciplines.
You’ll learn:
Learnings for New Process:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode54
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organization
In this episode, I'm talking to Amelie Langenstein about Process Culture. Having just completed her master's thesis on the subject, Amelie shares her in-depth knowledge with us. We explore what Process or BPM Culture is and what a model for it looks like.
Amelie also explains how to create a good Process Culture and we delve into the key values that have a positive impact on Process Culture. She highlights the most difficult challenges organizations face in developing a Process Culture and we dive deeper into the parallels with the New Process approach.
Today’s Guest:
Amelie Langenstein
Amelie just received her Master’s Degree in Data Science and Advanced Analytics from NOVA Information Management School in Lisbon.
She wrote her master's thesis on the topic of Process Culture.
I got to know Amelie when I was interviewed by her to provide feedback on the Process Culture Model she developed — And I immediately thought that we have to share her learnings on the New Process Podcast.
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode53
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes.
Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complete.
Let's take a more comprehensive look at the lifecycle with all its phases and the New Process principles. And at the end, I will give you a preview of what will change in the future.
THANK YOU guys for listening to the podcast!
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode52
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa Technik
In this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met.
He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years.
They have built up a team of ten process architects over the past few years with a human-centric approach.
What were the lessons learned? Where do they want to improve? Let's take a look.
Today’s Guest:
Lars Müller
Lars has been Process and Project Manager at Lufthansa Technik since 2015.
In this position, he takes over the role of a Process Architect for the procurement processes of Lufthansa Technik Group. Together with his fellow Process Architects, he manages and improves all the procurement processes and moderates a community of more than 1000 people worldwide.
Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 20,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,200 aircraft under exclusive contracts.
Before joining Lufthansa Technik, Lars worked as Quality and Process Manager for Akka Technologies.
Lars holds a Bachelor of Engineering from University of Applied Sciences Kiel and a Master’s degree in Business Administration from University of Applied Sciences Lübeck.
Together with his family, Lars lives in Oststeinbek near Hamburg.
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode51
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#050 Answering this question on multiple levels live at the New Process Conference.
In this episode, I'm talking to Michael Bögle about the question “Why are we here?”. It's a super special episode because it's not only the 50th episode of the New Process Podcast, but also the first live podcast recorded at the New Process Conference!
We take a look at this question on several levels — from the location, to the conference, to our personal purpose in life.
Today’s Guest:
Michael Bögle
He is Senior Director Management System & Authorities at Lufthansa Technik.
Michael developed and introduced the process-oriented integrated management system of Lufthansa Technik Group.
He is working for Lufthansa in different engineering and management positions since 1987 and holds a degree in aircraft engineering.
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode50
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#049 Let's explore Bonitasoft's approach to revolutionizing process automation.
In this episode, I’m talking to Charles Souillard, CEO and Co-Founder of Bonitasoft. It’s a BPM tool with a focus on flexibility and user engagement in process automation. We describe its core features, including visual process modeling and analytics, designed for a wide range of users.
The discussion also covers how Bonitasoft facilitates user involvement in process optimization and supports the disruption of established processes. Additionally, we look at the trends in the BPM market and what Bonitasoft plans for its future development. Charles also gives some very interesting examples.
Today’s Guest:
Charles Souillard
Charles is CEO and Co-Founder of Bonitasoft. After co-founding Bonitasoft in 2009, he became CTO and 6 years later COO of the company. Since September 2022, he leads Bonitasoft as CEO.
Before co-founding Bonitasoft, Charles was head of the core Bonita software development team within Bull Information Systems. Charles holds a Master's degree in Computer Science from Polytech de Grenoble.
Bonitasoft’s mission is to unleash the full potential of development teams to create automated, process-based, sustainable applications that support innovation and competitive advantage for business.
Their product, the Bonita Platform, is primarily used to automate business processes. But as you will learn, you can also use it for process insights.
With an ecosystem of more than 240,000 members and customers in 75+ countries, Bonitasoft provides an open source platform for digital process automation. In 2024, there are 74 employees in France, Spain, and Canada.
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode49
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
#048 Let's consider the different generations in terms of processes.
In this episode, I'm talking to Leona Holzbecher about how different generations influence change and transformation. We take a deep dive into the categorization of the different generations and look for stereotypical characteristics that can lead to conflict.
How can this diversity be used to get people excited about processes? And how can we inspire different generations for processes? Let's find out…
Today’s Guest:
Leona Holzbecher
Leona is a psychologist and systemic coach and has just started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective.
She has a lot of experience in change management in a large corporation.
Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation.
I met Leona at the Hello.Beta live event in Hamburg last year and I really liked her Barcamp session on "Leading across Generations". — And we just had to record a separate podcast episode to dive deeper into this.
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode48
---
I'm running a survey to identify the relevant BPM topics 2025. It would be super cool if you took a few minutes of your time to help me prioritize my activities for the next year. To take the survey, just go to: NewProcessLab.com/survey
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to know how to start rethinking processes? Get my free checklist here:
http://www.NewProcessLab.com/checklist
The podcast currently has 57 episodes available.