New Process Podcast

#031 Let’s find out how the concept of process-bility can help you to improve your process modeling.

In this episode, I’m talking to Kevin Tan and his concept of process-bility. With the help of three elements process modeling can be made easier for people to understand, so that they can get more excited about processes in the first place. Let’s find out how to implement these elements to our process models.

Today’s Guest:
Kevin Tan

Kevin Tan started his career as an analyst programmer and business analyst and evolved over 25+ years into a Senior Business Process Analyst and Thought Leader in Process Modeling.

Today, he is working for Greater Western Water in Australia, before this he worked for a number of companies in industries such as insurance, supply chain, utilities, technology, education, and telecommunications in Singapore, Taiwan, Thailand, Malaysia, and the UK.

If you are interested in process modeling, you definitely have to follow him on LinkedIn where he shares a lot about the concept of process-bility.

You’ll learn

• How to get people excited by improving your process modeling with process-bility
• What the core elements of process-bility are
• How to apply process-bility to your own process models

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode31

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#030: Let’s recap the current state of New Process

In this episode I'm going to give you an overview of the state of New Process - let's recap the last year with super interesting interview partners and put it into the current status of New Process. I also have some exciting news to share with you, and I'm really looking forward to hearing what you think!

You’ll learn:

• What the principles of the New Process approach are
• What the core elements of the human-centric BPM framework are (new process lifecycle, the role concept, all the different phases)
• How to implement this approach in a sustainable way
• How to get people excited about processes
• How to categorize the past episodes into all of that
• What comes next..

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode30

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NewProcessLab.com/roadmap

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https://www.linkedin.com/in/mirkokloppenburg/

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Sign up for free at:
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#029: Benjamin and I talk about various AI topics and the opportunities they present for BPM.

In this episode, I’m talking to the AI expert Benjamin Dehant about how to apply AI (such as ChatGPT) to rethink processes.

Therefore, we learn how AI can help us rethink processes, create art and support BPM use cases. However, he cautioned me about the limitations of AI when it comes to emotions. We discuss how AI can improve processes by asking questions and generating ideas and how it can be used to create art and relate it to process modeling. Additionally, we talk about how AI may change the work of process professionals in the future.

Today's Guest

Benjamin Dehant

Benjamin is a freelance creative designer and content creator from France. He works on different topics such as virtual reality, NFTs - non-fungible token, design thinking workshops, and AI-generated art. He is blogging about this on madebyai.xyz. He also recently co-founded a service around AI transparency called aitag.ai.

He likes learning new innovative trends, he is learning fast, and shares his insights with the community.

Up to now, he has an exciting history of different jobs and lived for several years in Tokyo. Today, he is living in Alès, France, with his family.

You'll learn

• What the hot AI topics currently are
• How different ideas to apply AI to processes will help us process guys in the future
• How and where to learn more about how to use AI tools such as ChatGPT to rethink processes
• What AI-generated art may have in common with the art of process modeling
• And What Benjamin’s top recommendations are to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode29

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Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#028: Let's dive into the huge topic of innovation together with Nelson Inno.

Who would be better suited for getting a closer look into this episode on process innovation than Nelson Inno himself. We speak about how to innovate business processes and how to find innovative solutions to problems. In the end, he shares his three top recommendations to rethink processes. I’ve learned a lot in his episode, so I hope you do as well..

Today's Guest

Nelson Inno

Nelson Inno is CEO of weSpark which he founded in 2019 in Frankfurt, Germany. WeSpark is Frankfurt's first dedicated innovation agency. They use unique, engaging, and extraordinary innovation methods to empower a Culture of Innovation.

Before founding weSpark, Nelson worked as Senior Innovation Manager for Lufthansa Cargo. Nelson holds an MBA and a degree in Industrial Engineering from Furtwangen University.

You'll learn

• What the core philosophy of weSpark’s approach is
• How to develop innovations in general
• What important aspects to be considered for successfully developing innovations
• What advice Nelson would give to a Process Owner on how to innovate a process
• How to proceed in detail to innovate a process
• Which trends Nelson sees in the field of innovations with regards to methods, tools, and techniques
• What Nelson’s top 3 recommendations to rethink processes are
• Which topics and experts Nelson recommends having a closer look at to get ideas to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode28

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

#027: Søren and I are talking about the BPM tool “Gluu” and how it helps with its clear design to inspire employees for processes.

In this episode, I’m talking to Søren Pommer, CEO and Founder of “Gluu”. Gluu is already an established platform by helping more than one-hundred businesses and thousands of users in almost 60 countries. I wanted to have a closer look at it to find out, if Gluu is a human-centric BPM tool. Let’s explore this together…

Today's Guest

Søren Pommer

Søren is Founder of the Copenhagen-based company Gluu.

Before founding Gluu he was founder, partner, and board member of a number of digital agencies, and he also worked as Director and Manager for Philips International in the Netherlands.

He started by visualizing processes with PowerPoint, which of course had its limitations, still had the advantages of clarity for everyone. This motivated him to develop a model with which everyone can work easily - to help more than to confuse. This is how Gluu was born in 2011. It’s still sticking to a really clear and modern design and focusses on a permanent feedback process.

You'll learn

• What the underlying philosophy of Gluu is
• How to model processes in Gluu
• How employees retrieve their processes in Gluu
• How Gluu supports you to involve the people in the process into the work on the process
• How Gluu supports you to trust the people working in and on the process
• What developments of the BPM tool market Søren sees
• What Gluu has on its development roadmap
• What Gluu costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode27

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Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#026: In this episode, I'm speaking with David Ruting, CEO and founder of Amsterdam-based Comm’ant Management Systems, about the BPM tool Comm'ant.

David and I talk extensively about the underlying philosophy of Comm’ant and how to model processes as a modeler and how to retrieve processes as an employee. David will also go over how Comm'ant supports you to design cooperation in and on the processes to meet people’s needs as well as how to involve people in the process to work on the process. Furthermore, David provides a detailed outlook into the BPM tool market and what role Comm’ant is playing. We’ll also explore the pricing model and how you can test it. But is Comm'ant really a human-centric BPM tool? Let's find out together...

Today's Guest

David Ruting

David is CEO and Founder of Comm'ant Management Systems. He founded the company back in 1992 in the city of Amsterdam, Netherlands.

Today Comm’ant is used by more than 100 customers in 8 countries. They say that they have a clear vision and a razor-sharp mission: to improve the collaboration of people. They achieve this with their integrated result-driven process model, user-friendly software tools and a practical approach.

It is said that their most important starting point was that the software had to be accessible to everyone and above all understandable. Not just for managers and specialists.

In today’s episode, we’ll explore what this really means.

You'll learn

• What the underlying philosophy of Comm'ant is
• How to model processes in Comm'ant
• How employees retrieve their processes in Comm'ant
• How Comm'ant supports you to design cooperation in and on the process to meet people’s needs?
• How Comm'ant supports you to involve the people in the process into the work on the process?
• What developments of the BPM tool market David sees
• What Comm'ant has on its development roadmap
• What Comm'ant costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode26

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#025: In this episode, I'm speaking with Marc Stromberg from GBTEC to have an in-depth look into his product: Business Information Center, or BIC for short.

I have known Marc for many years and in my search for a human-centric tool, BIC is of course a must. Marc gives deep insights into the tool and provides a highly detailed and candid account of his own practical experiences with process management. In addition, he gives actionable advice and shares resources that you may find useful in you own future endeavors.

Today's Guest

Marc Stromberg

Marc is Co-Founder of GBTEC and since then, he is Head of Sales for the BPM Products of GBTEC.

Before that he worked as a BPM Consultant for IDS Scheer and SECO Consult.

He told me, that he is the only one in his family who is in the software industry. His whole family in the restaurant business and so he has always been somewhat of a “black sheep”. But in the meantime, they recognized that BPM is not such a bad industry to work in.

GBTEC was founded in 2004 in the city of Bochum, Germany. It is widely known for its BIC Platform which is a software suite with modules for Process Modeling, Process Execution, and Process Mining as well as Governance, Risk, and Compliance modules for Risk Management, Information Security, Audit Management and more.

GBTEC is also producer of the Process Pioneers Podcast hosted by Marc’s colleague Daniel Rayner where I had the honor of sharing New Process ideas in the beginning of the New Process journey. Probably the BPM podcast with the widest reach and definitely worth listening to.

You'll learn

• What the underlying philosophy of BIC is
• How to model processes in BIC
• How employees retrieve their processes in BIC
• How BIC supports you to involve the people in the process into the work on the process?
• How BIC supports you to disrupt established processes
• What developments of the BPM tool market Marc sees
• What BIC has on its development roadmap
• What BIC costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode25

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#024: In this episode, I'm speaking with Andreas Bierwirth of ABmotion on the art of content creation and how this can be applied to processes - for example by establishing a Process Influencer role. A role which uses content creation methods and tools such as videos, podcasts, and posts on corporate or even social media to inspire the people of an organization for processes.

Andreas provides a very detailed and candid account of his own practical experiences about content creation. He talks about his favorite projects, who are some of the people who he is inspired by and what would he teach someone new to the role of a Process Influencer on day one.

Today's Guest

Andreas Bierwirth

Andreas is Founder and Managing Director of ABmotion. ABmotion is a media production company and they call themselves “Your content manufacturer with algorithm in its blood”.

Andreas founded the company in 2010 in Cologne. Since then, they have completed more than 1,000 video, motion, and content creation projects.

Andreas is also host of the Medientier podcast. I’d translate this to “The media animal podcast”. It is a media podcast for professionals and beginners with unusual and honest insights into an exhaustingly dynamic industry.

I'm following him on LinkedIn for about two years now and I really love the content he is producing. So I just had to invite him to the New Process Podcast!

You'll learn

• What a Process Influence is and how to become one
• Which mindset you need to adopt as a Process Influencer
• How to create extraordinary and entertaining content
• How BPM must be communicated to not be perceived as boring
• What Andreas' three top recommendations are to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode24

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#023: In this episode, I’m speaking with Astrid Kirchhoff from Hummingbirds about how to apply storylistening to open up our perspectives to a new way of rethinking processes.

Astrid provides a broad explanation of how using the art of careful listening and the power of many authentic narrated experiences to better understand values, attitudes, and motivations.

We’ll get a deeper understanding of how humans are storytelling animals, mixed in with a three-step approach of storylistening, story collection, and understanding the story, can help you engage and understand your client’s goals and target as an expert, at a more in-depth level and execute their ideas, goals and true intentions, purposefully and effectively.

Today's Guest

Astrid Kirchhoff

Astrid is a Narrative Facilitator at Hummingbird’s . She studied systemic organizational development at the Center for Systemic Research and Consulting in Heidelberg, as well as organizational development at Stuttgart Media University. Before specializing in this area, Astrid worked as an Account Executive for several companies in the marketing sector and has run her own advertising company for 10 years.

Astrid is here to tell you more about what storylistening really is, and how we can apply this to processes, to rethink processes, to cultivate a more human-centric, process management approach.

Hummingbirds is a company built by experienced entrepreneurs, creative people, strategists, scientists, and thinkers. They take big stories and provide meaningful data that can help management, entrepreneurs, and businesses improve their strategies through effective communication and help to better understand complex systems, team relations, and their market, story by story.

You'll learn

• What storylistening is
• How the typical process of storylistening looks like
• How storylistening can be applied to rethink process modeling
• What the secret ingredients of a storylistening project are
• What Astrid’s top recommendations to rethink processes are

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode23

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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#022: In this episode, I'm speaking with Scott Armstrong from Interfacing about EPC. EPC stands for Enterprise Process Center and is Interfacing's integrated management system. Scott provides deep insights into the tool and how EPC helps rethink processes. Exciting are also his predictions for the BPM tool market and what of it is already on the roadmap for EPC.

Today's Guest

Scott Armstrong

Scott is an entrepreneur, innovator, keynote speaker, and soon to be father. He is managing partner of Interfacing and its global subsidiaries and he is partner of Dempton Solutions, which is an IT consulting firm.

As I learned, he's an avid skier. He used to compete in mogul competitions. He has an appetite for risk in business and life: He lives by the motto, work harder, play harder. 🚀

Interfacing as a pioneer in processes. It launched one of the first business process re-engineering modeling and simulation engines back in 1994 and then also one of the first web-based central repository solutions in 2000 as part of the Michael Hemmer BPM movement.

Interfacing was acquired by Scott and his partners seven years ago and has grown to become one of the leading global digital twin solutions. Interfacing offers a full BPM suite from modeling, analysis, simulation to automation. And what makes interfacing really interesting for me as an airline guy is their solution's capabilities to cover all compliance requirements of highly regulated industries like airlines, MRO, pharma, MedTech, and so on. They are very specialized also in the coverage of all QMS, GRC, BPM, and EA requirements.

You'll learn

• What the underlying philosophy of EPC is
• How to model processes in EPC
• How employees retrieve their processes in EPC
• How EPC fosters the development of people
• How EPC supports you to design cooperation on and in the process to people's needs
• What developments of the BPM tool market Scott sees
• What EPC has on its development roadmap
• What EPC costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode22

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Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap