New Process Podcast

#041 Let's have a talk about Process Mining and the best ways to implement it in your organization.

In this episode, I dive back into the world of Process Mining with Jean-Marc and explore the set-up at MANN+HUMMEL. We'll discover what sparked their interest in Process Mining and how they convinced top management to invest in this innovative technology.

We elaborate on their journey in implementing Process Mining, from the overall strategy to managing individual use cases, and the steps they take to maintain and operate a process. Furthermore, we also discuss how they get their team excited about Process Mining.

Today’s Guest:

Jean-Marc Erieau

Jean-Marc is working at MANN+HUMMEL as Director Process Mining and Execution Management.

MANN+HUMMEL is a leading global company in filtration technology. Under its two business units, Transportation and Life Sciences & Environment, MANN+HUMMEL develops intelligent filtration and separation solutions that enable cleaner mobility, cleaner air, cleaner water, and cleaner industry.

Jean-Marc has been working for MANN+HUMMEL for more than nine years in different supply chain positions, and he was as an expat in Shanghai until COVID-19. Today, he works in MANN+HUMMEL’s headquarters in the Ludwigsburg, Germany.

Before joining MANN+HUMMEL, he worked for different other companies, always with a focus on production, distribution logistics, and supply chain management.

Jean-Marc studied Business Administration at Baden-Württemberg Cooperative State University.

You’ll learn:

• How the BPM and Process Mining setup at MANN+HUMMEL looks like
• What the initial trigger was to think about the application of Process Mining
• How Jean-Marc convinced his top management to invest in Process Mining
• How they did proceed to implement Process Mining overall, how they are driving a single process mining use case, and what they are doing afterward to operate a process
• What they did to get the people excited about Process Mining

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode41

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#040 Let's dive into the insights from the Hello.Beta Live event, featuring 7 dynamic mini-interviews exploring the forefront of New Work and Transformation.

In this episode, we take a special journey through the Hello.Beta Live event, featuring seven interviews with fascinating people exploring new work and transformation.

From the importance of building resilient organizational structures to intergenerational leadership, this episode covers a wide range of topics. We discuss encouraging honest discussion and emotion in the workplace, and how artificial intelligence tools can help innovate processes. We also explore the critical role of psychological safety in the workplace. Let's dive into the future of work together!

Today’s Guests:

I got to talk to seven great people that evening:

1. Adrian Gerigk, the moderator of the event
2. Lara Hahn and Nicolas Stemmler about the importance of resilience systems, both are consultants at IOS the Institute for Organizational Development and Systemic Consulting in Hamburg
3. Leona Holzbecher from Siemens Healthineers about leading across generations
4. Katharina Pletl about three simple questions on how a transformation really hurts, Katharina is working at AKDB, an institution for municipal data processing in Bavaria
5. I also talked to Sonja Mayer from yellow mint design about how to use art/image AI to improve processes
6. Laura Liebisch from Capgemini Invent and Sven Heese from New Work Hub about the Game Changer Psychological Safety
7. And finally - to sum it all up - with Tobias Krüger founder of Hello.Beta.

Hello.Beta GmbH

Hello.Beta, founded by Tobias Krüger, is a community focused on New Work and organizational transformation. With over 300 members, it brings together professionals interested in innovative work practices and agile methodologies. The platform facilitates idea exchange, learning, and events like bar camps, fostering a collaborative environment for exploring modern workplace dynamics.

You’ll learn:

• How to build resilient organizational structures and cultures
• How to lead effectively across different generations
• How to create space for honest discussion and emotion
• What art AI tools you can use to improve your process
• and what the importance of psychological safety in workplaces is

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode40

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#039 Let's take a closer look at one of the largest process automation initiatives in Germany.

In this episode, I’m talking to Daniel Matka. We are exploring the practical application of process automation at Robert Bosch, which is one of the most significant process automation initiatives in Germany.

We delve into how Robert Bosch's process automation initiative is structured and what sets it apart. Daniel shares recommendations for other organizations looking to tackle this challenge, providing insights into the best approaches.

How can we effectively engage and inspire the team working within processes to get excited about process automation in this transformative journey? Let’s find out..

Today's Guest:

Daniel Matka

Daniel is project manager and product owner in the area of business process automation with a focus on workflow engines with low-code and no-code features at Robert Bosch Semiconductor Manufacturing in Dresden. Mastering highly complex manufacturing processes and automating networked business processes are at the heart of his vision for an easy-to-use workflow and component toolset.

He is also a member of the act “Madstep”, a group that brings entertainment in a quite innovative approach on stage.

Daniel holds a diploma in manufacturing engineering from the TU Dresden.

You’ll learn:

• How Robert Bosch’s process automation initiative looks like
• What Daniel recommends to other organizations on how to approach this challenge
• How you can learn more about process automation and how to start
• How to handle the fear of people that process automation may cut jobs
• And, we are talking about how to get the people working in the processes excited about process automation

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode39

---

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Sign up for free at:
NewProcessLab.com/roadmap

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https://www.linkedin.com/in/mirkokloppenburg/

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Sign up for free at:
NewProcessLab.com/roadmap

#038 The “Process Wizard” about S-BPM, PASS, Hyperautomation and AI topics.

In this episode, I’m talking to the “Process Wizard” Christoph Piller.

He gives us some insights into the S-BPM approach and the PASS notation. We'll talk about his favorite PASS project and how to get people excited about S-BPM and PASS.

Christoph also explains what to make of his LinkedIn description "Hyperautomation Evangelist" and "Process Sprint Knight" and shares his thoughts on BPM and AI.

Today’s Guest:

Christoph Piller

Christoph is a freelance expert and innovator with a focus on BPM, hyper-automation, the Process Sprint method and AI as BPM assistant. He is also known as the "Process Wizard" and invites experts to join him on his vodcast "On a Melange with the Process Wizard” for intensive process talks.

Before, he worked as a Hyper-Automation Evangelist at Bitpanda, as Senior Business Process Consultant at Viessmann (specifically for HR) as well as created the Center of Process Excellence & Automation at Career Partner. Lately, he started working for Stadtwerke München as Senior Process Consultant.

Christoph lives in Denkendorf, Germany.

Personally, he loves to take care of his three (baby-) girls and to make his wife crazy together with them.

You’ll learn:

• What the Subject-oriented BPM approach and PASS are
• What PASS can do better than other notations such as BPMN 2.0 or UPN
• What his favorite PASS project was and how to get people excited for this approach
• What hyper-automation is and what a Process Sprint Knight does
• We’ll also talk about his thoughts on BPM and AI as well as his top tips to get to a more human-centric BPM approach.

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode38

---

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Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#037 Join us two BPM nerds talking about feelings, roles, standardization, and a big announcement.

In this slightly different episode, I'm talking to Martin Holling for the second time. In addition to the topics that Martin and I have on our radar at the moment, Martin shares insights into his BPM journey at KEMNA BAU. And we delve into one of my favorite topics of New Process: the role concept. What are the important elements? And how can we distinguish between roles that work in the process and roles that work on the process? Let's find out…

And, by the way, we are releasing a big announcement for the New Process community in the episode!

Today’s Guest:

Martin Holling

Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles.

After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany.

In parallel, he is offering his experience as a self-employed management consultant at living-processes.de

As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother.

You’ll learn:

• What Martin and I have on our radar right now
• What Martin’s BPM journey at KEMNA BAU looks like
• How to differentiate between roles working in the process and on the process
• What the important elements of a BPM role concept are
• How to successfully approach a process standardization project
• What the big announcement for the New Process Community is

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode37

---

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Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#036 Let's take a look at process automation from a human-centric BPM perspective.

In this episode, I'm talking to Nico Bitzer about process automation and how to get people excited about it. We talk about common mistakes process owners can make when implementing automation and Nico gives his tips on how to do it better.

But what can we do to get people excited about automation when there is a chance that automation might cut jobs? Let's find out...

Today’s Guest:

Nico Bitzer

Nico is the co-founder and CEO of Bots & People, an automation enablement startup with a vision to eliminate repetitive tasks and create meaning for everyone.

Before establishing Bots & People in 2020, Nico worked at PricewaterhouseCoopers Germany in the areas of People & Organization and Digital Learning. He holds a Master of Science in Business Education from the University of Mainz.

His personal interests encompass technology & innovation, entrepreneurship, and people transformation. Additionally, he is the co-host of the Bots & People podcast.

You’ll learn:

• What Process Automation really is about
• How to get people excited about Process Automation
• What Nico recommends to organizations as well as process owners to get started with Process Automation
• What his favorite Process Automation project is
• How you can start to automate your processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode36

---

Want to take your first steps toward a process-driven organization?
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NewProcessLab.com/roadmap

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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#035 Let’s discuss the advantages of UPN and how it can support the human-centric BPM approach.

In this episode, I'm talking to Walter Bril about the main aspects of Universal Process Notation (UPN) and how it supports the human-centric BPM approach. We discuss the five questions that need to be answered and compare it to other notations such as BPMN 2.0. What is the advantage of UPN? Do you really not need swim lanes to model processes in a lean way? Let's find out..

Today’s Guest:

Walter Bril

Walter is the co-inventor of UPN. He developed UPN in the early 2000s alongside several colleagues at Nimbus, a company later acquired by TIBCO.

Before joining Nimbus, Walter worked as a Process Consultant for various companies in the Netherlands. Today, he holds the position of Customer Success Manager at Elements.cloud, a platform that can also be utilized for mapping processes in UPN.

Walter lives in Nuth, located in the southern Netherlands, close to the German border and not far from Aachen.

You’ll learn:

• What the core principles behind the lean and clear approach of UPN are
• What UPN looks like
• What the five essential questions of UPN are
• How to adopt UPN's human-centric approach as an alternative to traditional BPMN 2.0 methods
• How to start using UPN

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode35

---

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

#034 Let’s wrap up all of the tool interviews to find the best human-centric BPM tool!

In this episode, I summarize all the findings from the tool interviews on my journey to find a human-centric BPM tool. I will not be doing this wrap-up alone, but I have invited a special guest: Martin Holling.

We're going to look at each and every tool according to our own list of criteria.

Did we find one in the end? You'll find out in this episode.

Today’s Guest:

Martin Holling

Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles.

After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany.

In parallel, he is offering his experience as a self-employed management consultant at living-processes.de

As much as time besides work and his family - he is married and has 3 daughters - allows, he is singing in a local choir and restoring a classic car together with his brother.

You’ll learn:

• What the results of all the tool interviews I conducted throughout the last your to find a human-centric BPM tool are
• What criteria can be applied in the search for a human-centric BPM tool
• What Martin’s recommendations are to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode34

---

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#033 Let's find out how to engage people in complex change projects.

In this episode, I'm talking with Gia Thi Nguyen about change and transformation in complex organizations. He summarizes his experiences from various change projects and relates them to the human-centric BPM approach. 

Let's find out how he got all the people involved in the transformation and what he recommends to process owners to get people on board for complex change projects. We also talk about process mining and its impact on these change projects.

Today’s Guest:

Gia Thi Nguyen

Thi is currently working at SAP in Singapur as VP for SAP Signavio’s Market Impact in Asia. Before that, he worked for nearly 20 years in various roles at Siemens. To highlight and summarise, he worked in six countries with various functions from being a CIO in Vietnam implementing SAP for a company and plant that was set up in parallel, restructuring and turning around acquired companies in Spain as the CFO, or leading as the Global Head of Operational Excellence for Siemens Digital Industries change on a large scale by kickstarting Siemens’ Process Mining journey with the introduction of a Digital Twin of the organization.

He enjoys supporting the Plastic Bank and is also on the board of the German non-profit organization of the Plastic Bank Foundation.

Thi also has a really cool LinkedIn video series called “Tea with Thi” about digital transformation which is quite entertaining and interesting at the same time.

You’ll learn:

• How to get all the people on board for transformations
• Including Thi’s recommendations to process owners to get people on board for complex change projects
• and what to take into account in complex organizations
• We’ll have a follow-up on the previous episode with Wil van der Aalst and talk about Thi’s experiences in introducing process mining at Siemens, especially with regard to different countries and cultures.

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode33

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

#032 Let’s deep dive into the topic of process mining with the godfather of process mining himself.

In this episode, I’m taking a closer look at process mining and how it can help to take BPM to the next level. To do this, I had the honour of talking to the godfather of Process Mining himself: Wil van der Aalst!

In addition to Wil's experiences and recommendations on how to get people involved in process mining activities, we're also discussing what the future of process mining and BPM might look like, and how Wil sees the influence of AI on BPM and work in general.

Today’s Guest:

Wil van der Aalst

Wil is Alexander-von-Humboldt professor at RWTH Aachen University, Chief Scientist at Celonis, and is also known as the "Godfather of Process Mining".

He studied Computer Science at Eindhoven University of Technology and received his PhD in mathematics in 1992.

Wil is a thought leader, author, and speaker in the fields of data science, business process management, and process mining and Wil is one of the most cited computer scientists in the world.

He is father of four children and he is living with his wife and their dog in Aachen. Besides all his professional roles, he also likes to hike - for example in the Alps.

You’ll learn:

• How to involve the people working in the processes in process mining activities
• How to convince top management to invest in process mining
• What Wil expects for the next 10 years to come in the area of BPM
• How Wil sees the influence of AI on BPM and work in general
• What Wil’s experiences with being sensitive to different cultures, the uniqueness of people, and their needs in the context of processes are
• What Wil’s top recommendations on how to rethink processes are
• Where to learn more and how to start with process mining

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode32

---

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap