STEVE IN PHOENIX WANTS ME TO RAZZ HIS BUDDY AND COWORKER JIM. APPARENTLY THE TWO OF THEM ALWAYS GET INTO HEATED POLITICAL ARGUMENTS AND JIM NEVER ADMITS WHEN HE GETS AN ISSUE OR FACT WRONG. THEY BOTH WORK AT A LOCAL HARDWARE STORE AND I HAVE JIM’S DIRECT LINE IN HIS DEPARTMENT. I’M CALLING PRETENDING TO BE A CUSTOMER LOOKING FOR A PARTICULAR ITEM. YOU MAY RECOGNIZE WHAT I’M ASKING ABOUT, AND YEAH, IT’S DEFINITELY NOT A TOOL...