You can influence and change someone's behavior merely through how you expect them to behave. That's because the word ‘expectation’ has two meanings: likely to happen and ought to happen. And these two meanings are critical to performance feedback.

Yes, deadlines can be effective in pepping your performance. But dead time! Well, that's another level of pep all together.

Without purpose and intent, you can point for all you are worth, but your lead will still be pointless.

Of all the places where you could work, of all the people you could work with, this is the business, and this is the bunch you chose.

Don't give power to your opponents by arguing with them, or by defending yourself, unless you absolutely must engage with them. Using power this way weakens you.

Tell me, do you think it's rude or polite to walk away if a colleague is talking to you? And the right answer is.... it depends.

We don't realize we create problems when we tackle current events with an ocean mentality. Or if we tackle ebb and flow events with a river mentality.

We cheerfully scorn the comfort zone by ignoring the misery of the discomfort zone.

Don’t make the mistake of thinking it is more efficient to take on employees' problems, just because you can do it faster and better. If you do, then you are not guiding them to solve problems and manage on their own.

Taking notes matters in all meetings, in-person, by phone or by video. A meeting is a meeting. There is no difference.