In this episode of NovoEDTalks, Comcast VP of Learning and Development, Sara Dionne, shares how her fully centralized uLearn team serves 65,000 employees while still personalizing learning by role, level, and moment of need. She explains Skill Forward, an enterprise skills program that crowdsources priorities from the entire workforce, blends micro-learning with social practice and coaching, and reports adoption and ROI stories that leaders can trust. Sarah also looks ahead to a future where human skills and AI converge, urging L&D teams to start with learner voice and business needs, build critical thinking, and redesign their own practices for speed and impact.

In this episode of NovoEDTalks, Jamie Worrall, Senior Manager of Global Leadership Development and Coaching at Amgen, takes us inside her work helping district managers shift from a directive, “telling” approach to a culture of curiosity and collaboration. She discusses how her team redesigned Amgen’s manager onboarding into an immersive “Coaching Clinic,” blending virtual emotional-intelligence training, real-world scenario practice, and in-person labs that strengthen peer connection and trust. Jamie also shares how Amgen is using AI tools like Copilot to save time without sacrificing human interaction—capturing talk-listen data, building resilience in the face of constant change, and reminding leaders of one timeless rule: be a pleasure to work with.

In this episode of NovoEDTalks, Tarisse Grant-Shelton, Senior Manager of Active Learning Classrooms at iQor, breaks down how she supports a global community of nearly 500 trainers across 40 sites and 10 countries — from brand new classroom assistants fresh off the phones to 20-year veteran facilitators. She shares how iQor’s flipped classroom model, certification pathways, and long-form coaching practicum are designed to drive speed-to-proficiency for clients without burning out new hires or losing them after week one. We also dig into how she measures trainer impact (not just learner attendance), how AI is already being used for simulation and coaching, and why “be open to feedback” might be the most powerful career strategy in L&D.

In this episode of NovoEDTalks, Broadcom Learning Experience Researcher Nanxi Meng shares how she’s helping preserve critical mainframe knowledge while preparing the next generation for emerging technologies. She explains how Broadcom partners with universities, leverages data, and builds global learning communities to keep legacy systems vibrant in a modern world. From student mentorships to paid learning programs, Nanci reveals how innovation, accessibility, and collaboration can keep critical skills, and people, thriving for decades to come.

In this episode of NovoEDTalks, Tim Foley, Head of AI Adoption at International Motors, shares how his team transformed a company-wide mindset around AI by starting small, building trust, and scaling intentionally. Drawing from 35 years in organizational development, Tim reveals how early adopters, social learning, and a bottom-up approach helped overcome fear and resistance to change. Listeners will walk away with a blueprint for sustainable AI adoption grounded in trust, habit-building, and real business impact.

In this episode of NovoEDTalks, Voltage Control’s VP of Learning Experience, Erik Skogsberg, shares how facilitation competency turns messy, fast-changing work into momentum. He breaks down a practical leadership framework that centers on being purposeful, inclusive, clear, crafted, and adaptive, then shows how to build those muscles with guided reps, reflection, and real team practice. Erik also explains why AI should be treated as a teammate, how to measure growth with multiple data points, and why “no purpose, no meeting” is a culture shift worth making.

In this episode of NovoEDTalks, Will Campbell, Director of Learn and Development for JLL’s Google Americas account, shares how he serves a vast, role-diverse workforce that ranges from reception and culinary teams to engineers and facilities leaders. He dives into making learning truly point-of-need—keeping resources relentlessly findable, focusing on skills over titles, and using assessments to spark real manager-employee development conversations. Will also unpacks a standout win, the Assistant Facility Manager Bootcamp, which relieved career bottlenecks, created community, and translated training into visible behavior change and mobility.

In this episode of NovoEDTalks, Michelle Goad from Delaware North shares how a 40,000-person hospitality workforce is upskilled through intentional onboarding, a hospitality mindset built on proactive empathy, and multi-level leadership academies. She outlines a data-informed talent review process that surfaces capability gaps and powers targeted learning paths in a new LMS that personalizes content and encourages self-directed growth. Michelle also digs into AI’s near-term role in just-in-time coaching and practice—supplementing, not replacing, the human connection that defines memorable guest experiences.

In this episode of NovoEDTalks, we sit down with Amy Ashley, Director of Learning & Development at Caterpillar, to explore how a global organization with over 113,000 employees builds a culture of continuous learning. Amy shares how her team empowers employees to own their development, balances human-centered skills with technological innovation, and aligns programs with evolving business and customer needs. From large-scale AI learning experiments to embedding curiosity as a core capability, she offers valuable insights into preparing the workforce for a rapidly changing future.

Jennifer Rice, SVP of Learning & Organizational Development at Universal Music Group, shares how her team supports 10,000+ employees across labels and countries by embedding change readiness, innovation, and hybrid culture into programs for every level. She details a data-driven L&D model, tight people business partner intake, bespoke and just-in-time learning, mentorship, plus coaching that correlates with retention gains and standout promotion rates. Looking ahead, Jennifer sees AI enhancing access and efficiency, but maintains that trust, listening, and care will always power culture and performance.