SAVI's, Lance Thompson , joins Jason Averbook and Jess Von Bank to explore the intersection of AI and hospitality, focusing on personal stories, the importance of communication, and the evolving role of technology in enhancing employee and customer experiences. The speakers share insights on how AI can support hospitality operations, improve employee satisfaction, and create a more seamless experience for guests. They also discuss the balance between technology and human interaction, emphasizing the need for thoughtful implementation of AI tools in the industry.