Andy Higgins, founder of IM Collaboration, shares his journey from early days in IT in England, Switzerland, and the US, to building a successful MSP business.

He discusses his experience with major migrations (like Continental Tires), representing Switzerland at the ITU, and the importance of industry standards.

Andy explains why he joined the National Society of IT Service Providers (NSITSP), the value of professionalism, and the need for community-driven best practices.

The conversation covers differences in IT culture between Europe and the US, the evolution of business practices for MSPs, and actionable advice for IT professionals looking to grow and professionalize their businesses.

Companies, Products, and Books Mentioned (with URLs)

• NSITSP (National Society of IT Service Providers): https://www.nsitsp.org
• ASCII Group: https://www.ascii.com/
• ChannelPro Network: https://www.channelpronetwork.com/

=== SPONSORS

• Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/

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• Licensee: Marvin Bee
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• License Date: January 1st, 2024
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