Off The Record with Ann Kristine

By Ann Kristine Peñaredondo

May natatagong kwento sa bawat trabaho. Simula sa kung paano ka na-hire o pakiramdam mo ikaw na lang ang "nagtitiis" sa kumpanya. Sa likod ng petsa de peligro, work tsismis, difficult team leads hangg... more

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FAQs about Off The Record with Ann Kristine:

How many episodes does Off The Record with Ann Kristine have?

The podcast currently has 20 episodes available.

Off The Record with Ann Kristine episodes:

April 30, 2025 Gracey: "I Developed PCOS Because of The Call Center Stress"
Yes, you read the title right.

Sa pangalawang try niyang mag-call center, Gracey discusses the work environment, challenges, and the impact on her health, including developing PCOS due to stress and inadequate sleep.

Gracey shares her personal experiences navigating a decade-long career in the call center industry - the pros and cons of call center work, the skills she gained, and how she managed to balance work with her side gig as a plus-size model.

Ultimately, she opens up about her decision to leave the industry for a less stressful life, opening a small business, and finding personal fulfillment.

00:30 Early Career and Call Center Experience
01:47 Challenges in the Call Center Industry
07:31 Health Impacts and Personal Struggles
11:26 Work-Life Balance and Social Challenges
15:33 Pandemic and Post-Call Center Life
18:07 Balancing Work and Sleep
18:17 Journey into Plus Size Modeling
19:14 First Fashion Show Experience
20:33 Challenges of Juggling Jobs
21:59 Support from Peers and Leaders
22:52 Reflecting on Career Choices
24:20 Modeling as a Side Hustle
25:30 Impact of AI on Call Center Jobs
27:30 Would You Rather Segment
32:31 Advice for Aspiring Call Center Agents
35:06 Final Thoughts

Check out Gracey's Si Confidenci here.

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Here’s my recommended book: ⁠https://bit.ly/ireadthisbook3xafterbuyingit⁠
...more
38min
April 23, 2025 Bakit May "Off The Record Podcast with Ann Kristine"?
Off The Record Podcast with Ann Kristine host shares the unique journey that led to the creation of this podcast.

Malalaman mo na ang dahilan sa likod ng mga untold stories of former call center agents and how their experiences reveal important social and economic issues in the Philippines.

Paalala lang ha: Wala talagang naging karanasan si Ann sa call center. Ever. Pero ang curiosity niya - plus two situations that aligned - allows her to reflect on the nuances of the call center industry. The show comes alive, all thanks to the insights of her interviewees and the transformative power of sharing these narratives.

Available on Spotify and Apple Podcast, tune in weekly at makinig ng off the record stories!

00:00 Introduction: Why This Podcast?
00:44 My Podcast Journey: From 2015 to Now
02:28 The Catalyst: 2025 Reunion and Profitable Funnels Program
05:26 The Birth of Off The Record Podcast
07:02 Exploring Call Center Stories
10:48 Conclusion: The Power of Shared Stories
...more
13min
April 09, 2025 Mary: " Nabigyan Ako Ng Opportunity Sa BPO Na Mapalagay Sa Tamang Path."
Mary shares her call center journey from starting her call center career in 2006 to becoming a successful virtual professional.

She opens up about the challenges she faced, including career setbacks, personal struggles, and the transition from BPO life to working from home. Ikinuwento din niya ang isang ex na hindi pala single, ang pagbibenta niya ng baked mac that "tastes better than your ex," and eventually, meeting "The One" on the call center floor.

Mary also discusses the valuable lessons she learned and offers advice to those considering a career in the BPO industry.

00:00 Introduction and Early Career
00:24 Entering the Call Center Industry
00:52 Challenges and Adjustments
03:13 Career Progression and Setbacks
06:08 Transition to Virtual Assistance
07:03 Reflections on BPO Life
21:43 Advice for Aspiring Call Center Agents
24:39 Would You Rather Segment
28:26 Final Thoughts

Follow BloggyMary here:
Website: https://bloggymarygroup.com/
YouTube: https://www.youtube.com/@BloggyMary
Facebook: https://www.facebook.com/BloggyMary/

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? And solution ng iba, find another work. And suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit
...more
29min
April 02, 2025 Khate: "Discipline Ang Malaking Naitulong Sa Akin Ng BPO."
Khate shares her experiences and challenges throughout her career in the BPO industry.

Starting as a call center agent in April 2009 (take note: pinuwersa siya ng kapatid niya), Kate details her journey through different companies, the pressures she faced, and her eventual transition to freelancing in 2018 (pinuwersa din siya ng kapatid niya!).

She highlights the importance of discipline, the impact of peer pressure, and valuable lessons she learned.

00:00 Introduction and Early Career
01:32 First Call Center Experience
02:22 Challenges in the Second Company
03:51 Panic Attacks and Leaving the Second Company
10:08 Joining the Third Company
11:16 Benefits of Working in a BPO
13:22 Negative Experiences in BPO Life
16:09 Graveyard Shifts and Work Schedules
18:00 Leave Filing Strategy
19:24 Impact of BPO Training
22:35 Transition to Freelancing
23:22 Reflections on BPO Career
25:48 AI in the Workplace
26:55 Advice for Aspiring BPO Workers
28:45 Would You Rather Segment
30:44 Memorable BPO Experiences
32:53 Final Thoughts

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? And solution ng iba, find another work. And suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit
...more
35min
March 26, 2025 Jon-Yel: "The Industry Was There When I Needed It."
Jon-Yel shares his comprehensive journey through the BPO industry, starting from his beginnings in a project-based role at 1-800-Flowers.com (gustung-gusto niyang sinasabi ito!).

He discusses the challenges of balancing education and work, the stability and opportunities provided by the BPO sector, as well as the pitfalls such as becoming stagnant and developing bad habits.

Jon-Yel also touches on his post-BPO career as a virtual assistant and his thoughts on the impact of AI on the industry. Na-interview si Jon-Yel sa Bloomberg! Check n'yo dito: tinyurl.com/r8kucc7k

00:00 Introduction and Early Career Beginnings
00:39 First Job Experiences in the BPO Industry
01:35 Challenges and Adjustments in the BPO World
03:15 Career Progression and Personal Growth
04:57 Reflections on the BPO Industry
06:14 Balancing Work and Education
23:19 The Impact of AI on the BPO Industry
28:17 Would You Rather Segment
31:45 Final Thoughts

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? And solution ng iba, find another work. And suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit
...more
33min
March 19, 2025 Lauren: "Sa Commissions Ko Lang, Buhay Na Ako!"
Lauren recounts her journey from a pioneer member of an Alabang contact center to roles in quality assurance and vendor management over nearly a decade.

Lauren discusses her reasons for choosing a career in BPO and the competitive salary and benefits. Take note: nakapag-uwi siya ng dining set! She also delves into the challenges of night shifts, long commutes, and peer pressure, perhaps?

00:00 Introduction and Early Career
00:37 Transitioning Between Companies
01:31 Commuting Challenges and Job Applications
04:10 Why Choose a BPO Career?
07:15 Compensation and Benefits
14:38 Training and Personal Growth
16:37 Training and Assessment in BPO
17:08 Cultural Adjustments in the Workplace
18:17 Challenges of Working in a BPO
20:28 Shift Schedules and Work-Life Balance
22:19 Navigating Holidays and Leaves
27:46 Transitioning Out of BPO
29:10 Life After BPO
30:54 Impact of AI on BPO
31:44 Advice for Aspiring BPO Workers
32:29 'Would You Rather' Questions
34:52 Conclusion
...more
36min
March 12, 2025 Nin: "May Bomb Scare sa Building, Pero Sigaw ng Isang Director, 'Go Up! Take Calls!'"
Teacher si Nin, pero bakit siya nag-shift sa pagiging call center agent?
One year lang agent si Nin, as she applied for a Quality Auditor position, which she held for 7 years. Nin explains the impact of KPIs, the personal sacrifices made for the job, and the one "iconic" moment where she started to question her company's leaders.

00:08 Starting a Career in BPO
00:34 Experiences in Online Teaching
01:00 Transition to Call Center Work
03:01 Application Process and Training
04:24 Roles and Responsibilities in BPO
06:41 Challenges and Work Environment
07:49 Quality Assurance Journey
09:28 Benefits and Incentives
11:50 Difficulties and KPIs
12:27 Memorable Stories and Incidents
20:27 Pandemic Experiences
21:55 Reflections and Advice
24:56 Would You Rather Questions
28:45 Conclusion
...more
29min
March 05, 2025 Lian: "Please Pick Up My Shift; Bibigyan Kita ng Jollibee!"
Lian shares her experiences starting in the BPO industry in 2005, initially working part-time while in college. Ang desisyon niya na mag-full-time as a call center agent ang nagbukas sa kanya ng benefits (financial support sa family) at drawbacks (less social life).

Lian values the network she has created from her BPO career, her decision to explore other industries (including gaming), and reflects on the influence of AI in the industry.

00:09 Starting a Career in BPO
00:44 Part-Time Work Experience
01:16 Shift Schedules and Extra Hours
02:23 Challenges and Adjustments
03:04 Financial Support and Breadwinning
04:01 Transition to Full-Time and Career Growth
07:03 Training and Company Transitions
07:58 Industry Changes and Salary Growth
10:55 Work-Life Balance and Social Life
13:53 Leave Policies and Travel Experiences
16:36 Current Work Setup and Gaming Industry
21:13 Advice for Aspiring BPO Workers
23:50 Would You Rather Office Questions
31:01 Conclusion and Final Thoughts
...more
32min
February 26, 2025 Lyra: "Baka Sama ng Loob ang Maiuwi Kong Sweldo!"
Lyra's interview is an insightful conversation about transitioning into the BPO industry right after college graduation. May naghihintay na trabaho para sa kanya, pero bakit siya nag-call center?

Listen as Lyra shared ang mga nagustuhan at hindi niya nagustuhan sa kanyang call center stay, pati na ang kanyang journey post-BPO lalo na noong pandemic.

One Advice: Lakasan ang loob.

00:00 Starting a Career in BPO
00:43 First Job Experience and Challenges
02:16 Salary and Financial Realities
03:15 Shift Schedules and Preferences
04:39 Benefits of Working in BPO
10:49 Disadvantages and Cultural Issues
18:26 Transition to Work from Home
20:04 Career Aspirations and Positions
21:41 Exploring Additional Income Sources
23:12 Meal Planning Business
26:07 Mobile Legends and Diamond Business
27:49 Thoughts on AI in the BPO Industry
31:05 Advice for Aspiring BPO Workers
32:25 Rapid-Fire Questions
35:18 Conclusion and Final Thoughts
...more
36min
February 24, 2025 Podcasting Insights from the Off The Record Host
To start this podcast, Off The Record host Ann Peñaredondo, a seasoned podcaster, takes the mic to discuss various aspects of podcasting.
She shares insights on DISC personality types, especially how being an 'I' influences her approach.
Ann offers valuable tips for those who aren't naturally bubbly on how to prepare and succeed in podcasting. The conversation includes anecdotes about influential guests, such as Bro. Bo Sanchez and industry expert Marcus Murphy, delve into Ann's journey from her first podcast in 2015 to her current projects.
Ann also touches on the roles of AI in podcast production, handling audience feedback, and promoting a podcast effectively. The episode concludes with advice for beginners on time and self-management for lasting success.00:00 Introduction and Welcoming Ann00:22 Understanding DISC Personalities00:45 Podcasting Tips for Non-Bubbly Personalities01:37 Insights from Brother Bo Sanchez02:10 The Importance of Knowing Your Personality04:22 Ann's Podcasting Journey06:23 The Joy and Ann Show09:11 Starting Pin To Top Podcast and Podcasting Tips24:12 Promoting Your Podcast Effectively27:45 The Future of Podcasting with AI28:23 Overcoming Fear in Podcasting29:14 Podcasting for Service and Impact29:50 The Numbers Game: Listeners and Ratings31:58 The Story Behind 'Bits of Grace'34:55 Monetizing Your Podcast44:24 Managing Time and Self in Podcasting47:22 Using Facebook for Business50:34 Conclusion and Final Thoughts
...more
52min

FAQs about Off The Record with Ann Kristine:

How many episodes does Off The Record with Ann Kristine have?

The podcast currently has 20 episodes available.