Why do smart people ruin businesses? It's not because they're dumb.
Meredith discusses the Science of Quality - from her address to the National Association of Women Business Owners .

Meredith continues her discussion of scams you will see when you file a trademark application.

Meredith describes how you can spot scams when you file a trademark application - and what you can do about them.

An except from an address to the National Association of Women Business Owners about how Deming's 14 points help solve problems.

How do you explain complex concepts to your customers without coming off as a pompous know-it-all or boring them to tears? Meredith points out what you need to focus on.

Meredith discusses how a autoimmune disorder helped her to understand the importance of understanding what your assumptions are.

How do you tell if you are having a business problem or a business crisis? Meredith discusses the difference in this podcast.

We all face crises – whether they are personal, business or community-wide. When you first realize that you are dealing with a crisis, what should you do? Meredith discusses the first two minutes and what you should do in a crisis – it will surprise you!

Did Ken Lay wake up one day and decide to ruin Enron? Why did it happen? Frank discusses why people end up making stupid decisions and a simple test of your decisions and actions to prevent you from doing something stupid.

Are you having misunderstandings at work or in social situations? Perhaps your best approach is to just shut up and listen because if you don’t you might end up being an ass.