They are always the manager’s nightmare – the new hire or intern – they know nothing and have to be told everything. Frank uses a story he heard in the Navy about recruits to discuss the proper care and feeding of that “nightmare” so they can become your dream.

A lot of people never deal with real customers – you know – the ones who give money for goods and services. So how do you identify your “customer?” Frank discusses a fundamental quality concept which helps everyone understand who their customer is.

When you’re running a small business, it often seems that everything depends on you. But does it? Frank discusses why small business owners find it hard to let go and how they can identify when they should let go.

What makes a real leader? Writing lots of books or making a lot of money? Frank discusses some real leaders that he’s worked with and studied and the one thing that made them real leaders – results.

There’s always a point in the lead up to a crisis where at least one person has the opportunity to be a hero or a louse. Frank uses real world cases to illustrate how not to be a hero.

What does driving in the snow teach you about business? A whole lot – Frank and Meredith discuss why driving in the snow is a lot like dealing with new situations using old experience without understanding.

What does black holes have to do with business? Event horizons – the point that you can see beyond – know what you don’t know but should.

Meredith, Deanna and Frank discuss how to deal with unethical social media practices and what to do and can’t do.

Meredith, Deanna and Frank discuss how not to be that guy – the guy that makes a problem into a crisis that never seems to end.

When and what parts of your business or life should you outsource? Meredith and Deanna discuss examples where outsourcing can help and how to avoid problems that outsourcing can make worse.