In this exclusive Omni Talk episode live from the Walmart Seller Summit in San Diego, Mohit Puthuraya, VP of Seller Success, Marketplace, Walmart Fulfillment Services, and E-commerce, reveals how Walmart is prioritizing seller support through technology and human connection.
From AI-powered content enrichment to 15% cheaper fulfillment costs than competitors, Mohit breaks down Walmart's comprehensive approach to seller success. Discover how the platform leverages physical footprints for omnichannel advantages, why human-led support differentiates Walmart from automated competitors, and how new technologies like chatbots and bulk management tools are scaling seller operations.
🔑 Topics covered:
- The four pillars of customer experience: assortment, pricing, convenience, and trust
- How WFS costs 15% less than competitors while delivering faster service
- Multi-channel fulfillment enabling sellers to serve other marketplaces
- Physical-digital integration through QR codes and endless aisle shopping
- AI-powered tools for content enrichment and bulk management
- Why human-led support beats pure automation for seller success
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#sellersuccess #walmartmarketplace #wfs #ecommerce #retailtech #omnitalk #marketplacesellers #fulfillmentservices #aitools #sellersummit #retailpodcast
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