In this exclusive interview from the CommerceNext Growth Show, Omni Talk sits down with Jeff Gerstel, CMO of B&H Photo and Video, to explore how one of New York’s most iconic retailers continues to set the bar for loyalty, service, and operational excellence—even with just one physical store.

🎯 Topics discussed:

– Why service, not gimmicks, drives B&H’s customer loyalty

– How livestream video and global ecommerce fuel their success

– What every retailer should do to improve the customer experience

– The practical approach B&H takes to AI and emerging retail tech

– The secret to 99.8% on-time fulfillment (and what they do for the 0.2%)

👏 Huge thanks to GreyOrange for supporting our coverage and enabling smarter, real-time inventory at H&M and beyond.

📍 If you're in NYC, don't miss the B&H store at 34th & 9th or visit the H&M Soho Store on Broadway to see tech in action.

#commercenext #retailnews #retailtech #retailinnovation

In this candid conversation from the Mirakl Summit, Omni Talk sits down with Scott Eckert CEO of the Americas at Mirakl, to talk about his first 100 days on the job and what excites him most about Mirakl’s future. From unlocking B2B marketplaces to building seller-focused tools like Mirakl Connect and embracing retail media as the next big revenue driver, Scott shares his roadmap for accelerating growth in the Americas. Learn why curated marketplaces, a dynamic supply chain, and third-party seller expansion are top priorities for the year ahead.

#MiraklSummit2025 #retailmedia #marketplaces #omnitalkretail #MiraklConnect #ecommercestrategy #retailinnovation #b2bcommerce #retailtrends

Omni Talk sits down with Mirakl’s Chief Data & AI Officer, Anne-Claire Baschet, live from the Mirakl Summit in NYC to talk all things artificial intelligence and e-commerce. Anne-Claire explains how Mirakl is embedding AI across its platform—from catalog onboarding to media operations—and why the future lies in “agentic commerce,” where AI-powered agents help shoppers and sellers alike. With 91% of Mirakl employees already using AI daily, this is a behind-the-scenes look at how Mirakl is preparing for the next generation of e-commerce infrastructure.

#MiraklAI #agenticai #aiinretail #omnitalkretail #MiraklSummit2025 #ecommerceinnovation #retailai #productdiscovery

Max Tepper, Senior Brand Manager at The Sak, joins Omni Talk live from the Mirakl Summit to share how the iconic handbag and accessories brand has transformed into a marketplace powerhouse. Max discusses The Sak’s post-pandemic pivot from brick-and-mortar to DTC and marketplaces, their successful onboarding with Mirakl, and how strategic channel expansion—including Nordstrom, Amazon, QVC, and more—is fueling growth. If you're a brand looking to scale through marketplaces without losing control, this is a masterclass in how to do it right. Learn how they test fast, reach new customers, and simplify operations across many, many different retail marketplaces.

#TheSak #marketplaces #MiraklSummit2025 #ecommerce #omnitalkretail #RetailMarketplaces #handbags #digitalcommerce #retailtransformation

Omni Talk is live from the Mirakl Summit with Joe Cano, SVP of Digital at Lowe’s, for an inside look at how Lowe’s is scaling its digital business through a newly launched Mirakl-powered marketplace. Joe breaks down how the marketplace complements Lowe’s total home strategy, empowers associates, integrates seamlessly into omnichannel operations, and connects directly with Lowe’s evolving retail media strategy. Plus, hear how Lowe’s is using AI—through tools like its Mylow platform—to personalize the experience for DIY and Pro customers alike.

From seamless omnichannel integration to surprising product sales, Lowe’s is reimagining what digital retail looks like.

#loweshomeimprovement #retailai #omnitalkretail #MiraklSummit2025 #JoeCano #retailmedia #ecommerce #digitaltransformation #marketplaces #Mylow

Live from the 2025 Mirakl Summit in New York City, Omni Talk’s Chris Walton and Anne Mezzenga sit down with Cotopaxi Founder and Chief Global Officer Stephan Jacob. In this powerful conversation, Stephan shares how Cotopaxi blends purpose with profit through its mission-driven marketplace expansion strategy, ensuring brand integrity and sustainable impact while scaling. Discover how the brand evaluates partnerships, maintains authenticity, and uses marketplaces to deepen customer relationships—all without compromising values.

Learn why Cotopaxi takes a relationship-first, purpose-led approach to expansion—and how marketplaces play a vital role in that journey.

#cotopaxi #MiraklSummit #marketplaces #retailinnovationl #omnitalkretail #ecommercegrowth #omnichannelretail

Tapestry’s Avinash Kaushik joins Omni Talk live from CommerceNext 2025 to discuss how AI is transforming marketing from the inside out. In this dynamic conversation, Avinash explains why he believes AI is becoming the new operating system for retail—powering personalized communications, predictive analytics, and creative testing across Coach, Kate Spade, and Stuart Weitzman.

Learn how Tapestry is scaling intent-centric marketing, using synthetic humans in research, and leveraging AI to delight customers from inbox to in-store.

Brought to you by GreyOrange, helping retailers like H&M deliver real-time inventory experiences.

#tapestry #AvinashKaushik #IntentMarketing #retailinnovation #CommerceNext2025 #digitaltransformation #aiinretail #coach #personalization #omnitalkretail

Live from CommerceNext 2025, Omni Talk’s Anne Mezzenga and Chris Walton sit down with Lauren Price, SVP of E-Commerce and Digital Marketing at COS North America, part of the H&M Group.

Lauren shares how COS is attracting new customers with creator-driven campaigns, authentic product storytelling, and a strong focus on foundational e-commerce execution. From the viral success of the Clean Cut Tee to insights on Gen Z expectations and a major tech overhaul, this conversation is packed with takeaways for any brand navigating the future of fashion retail.

Brought to you by GreyOrange, powering real-time inventory visibility at H&M stores like the one in Soho, NYC.

#COS #CommerceNext2025 #genz #ecommercestrategy #quietluxury #omnitalkretail #tiktokfashion #creatoreconomy #retailinnovation

Live from CommerceNext 2025, Omni Talk’s Chris Walton and Anne Mezzenga sit down with Sarah Henry, Walmart's VP of Content, Influencer, and Commerce, to explore how Walmart is tapping into the creator economy and reshaping the retail experience through social commerce. From the rise of Gen Z shopping behaviors to the role of AI in simplifying creator workflows, Sarah gives an inside look at the Walmart Creator platform, influencer strategy, and the future of shoppable content.

Sarah shares how the retailer is leading in the social commerce space with its Walmart Creator platform, helping creators of all sizes monetize authentically. From Gen Z shopping insights to AI’s role in flattening the funnel, this live CommerceNext interview is full of takeaways for the future of retail.

Brought to you by GreyOrange.

#walmartcreator #socialcommerce #retailinnovation #genz #CommerceNext2025 #influencermarketing #omnitalk #retailtrends #creatoreconomy #aiinretail

In the first edition of Omni Talk’s new monthly series, Chris Walton and Anne Mezzenga team up with AWS’s Daniele Stroppa to spotlight the Retail Tech Startup of the Month—and the inaugural winner is Botify.

Learn how Botify helps brands improve discoverability across both traditional and generative search engines by going beyond SEO to optimize content visibility for bots and agents. Discover why Botify’s approach is a big win for brands navigating the evolving consumer search landscape, and how it also helps reduce operational costs.

Key moments from the interview:

• 00:00 – Intro to new Omni Talk segment with AWS: Retail Tech Startup of the Month
• 00:33 – Meet Daniele Stroppa, AWS Worldwide Technical Leader for Retail
• 01:01 – Daniele’s role in retail innovation and partner strategy at AWS
• 02:07 – First award winner revealed: Botify
• 02:19 – What Botify does: improving brand visibility across search platforms
• 02:54 – Why visibility in generative search (Perplexity, ChatGPT) matters
• 03:37 – How Botify goes beyond traditional SEO
• 04:06 – Analyzing bot and agent behavior on brand websites
• 04:23 – Helping brands ensure critical content is discoverable
• 04:41 – Long-term retail implications: revenue, brand recognition, infrastructure cost savings
• 05:31 – Congrats to Botify and final thoughts on the startup’s impact

Music by hooksounds.com

#retailtech #StartupOfTheMonth #aws #Botify #omnitalkretail #ecommerceseo #generativeai #retailai #discoverability #digitalcommerce

Brought to you in partnership with AWS