What if your organization’s Net Promoter Score (NPS) was 23? Does it mean anything? Insurance research professional Kevin Jenne breaks it all down for us on this recording, and … Read More »

The post Your Net Promoter Score is 23: So What? appeared first on Insurance Journal TV.

Insurance professionals on the P&C side likely have never met our guest Stephanie Dunn. Even more reason to take a listen to this recording with a life reinsurance … Read More »

The post ‘Courageous Conversations’ Leading Change appeared first on Insurance Journal TV.

Our good friend and insurance education icon Chris Amrhein joins us for a chat. And if you’ve ever attended one of his webcasts or classes, you’ll enjoy this … Read More »

The post Boomers: This Podcast Is for You appeared first on Insurance Journal TV.

Repeat “On Point” guest Tyler Asher obviously has a vested interest in seeing more agents investing in digital capabilities to improve customer service. He leads independent agency distribution … Read More »

The post Agents: Here’s Your Digital Roadmap appeared first on Insurance Journal TV.

You’re in for a real treat with repeat “On Point” guest and client-experience consultant Dennis Moseley-Williams. Especially if you want your firm to thrive. “Selling exceptional goods and … Read More »

The post Exceptional Services ‘Aren’t Enough’ appeared first on Insurance Journal TV.

Is any public/private catastrophe insurance program actually funded and functioning properly? That’s up for debate. One thing’s for sure: Natural disasters aren’t going away. Insurance plays a critical … Read More »

The post New Twist on Catastrophe Response appeared first on Insurance Journal TV.

A recent survey of the independent agency workforce by tech provider Vertafore shows that principals may need to reassess the classic five-day-a-week office culture. When asked about their … Read More »

The post Agents Want Work Flexibility, Time with Clients appeared first on Insurance Journal TV.

Continuing our series on the status of employment brands – and work itself – we tee up some research with Kate Muth, head of strategy at Cake & … Read More »

The post Work Experience Is Evolving appeared first on Insurance Journal TV.

You’ll dig the energy on this installment from Greg Garrett, who leads diversity and inclusion operations for Westfield. Greg’s philosophy is to build change from the inside out: … Read More »

The post Westfield’s Take on Diversity appeared first on Insurance Journal TV.

If you’re interested in hearing from a fresh startup insurtech that is all about distribution via independent agents, this podcast is for you. Surround Insurance co-founder Jonathon Grayson … Read More »

The post Hyper-Personalized Insurance appeared first on Insurance Journal TV.