Bill Miller Bar-B-Q Inc., a 66-unit counter-service chain based in San Antonio, Texas, is overhauling its technology infrastructure. Listen to this audio column by Nation's Restaurant News managing editor Alan Liddle to learn what's up, besides oak smoke, at BMB-B-Q.

Deli Management Inc., parent of the 140-unit-plus Jason's Deli chain, upgraded its corporate intranet portal using so-called "open source" software, or software with no licensing fees. This column by Nation's Restaurant News technology editor Alan Liddle addresses some of the pros and cons of open source applications and what DMI took away from its upgrade project.

Past recipients of Distinguished Career Achievement awards at the International Foodservice Technology Exposition, or FS/TEC, talk about needed changes in restaurant industry IT.