On the M/A/R/C®

Do you have a word for the new year that frames your goals? In this episode, Merrill shares which word he's choosing for 2026 and the reasons behind it.Music: Three Stories by Blue Dot Sessions

Have you noticed a decline in the level of customer service? In this week's episode Merrill discusses how investing in your team’s customer service skills can boost your bottom line in the year ahead.Music: Walking Shoes by Blue Dot MusicRead a transcript of this episode. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

For recent high school and college grads, the path into the workforce is looking more unsure than ever. In this episode, Merrill discusses the mindset, the strategies, and the guidance that can help young workers find their footing.Music: Elmore Heights by Blue Dot MusicRead a transcript of this episode. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

What makes a true leader? In this episode, Merrill shares why real leadership is less about titles or authority and more about collaboration and humility. Do you agree? Music: Elmore Heights by Blue Dot Music

⁠Read a transcript of this episode⁠. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

In business, are you anticipating the future or just reacting to the present? In this episode, Merrill explores what true leadership looks like.

Music: Three Stories by Blue Dot Music

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Have you ever stopped to wonder how time changes you? In this week's episode, Merrill discusses subtle shifts in his priorities as he gets older. Have you noticed this about your own priorities?

Music: Walking Shoes by Blue Dot Music

⁠Read a transcript of this episode⁠. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

The Dallas Mavericks were on top of the NBA world just a few seasons ago, but that's not the case today. As a lifelong fan, Merrill breaks down the reasons why the Mavericks are coming up short on the court, and expresses hope that they can turn it around.

Music: Elmore Heights by Blue Dot Music

Read a transcript of this episode. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Who is someone you've met or a speech you've heard that changed your life? In this week's episode, Merrill shares about a recent incredible experience that left a lasting impression.

Music: In the Back Room by Blue Dot Sessions

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Have you ordered in a drive-thru with AI? In this week's episode, Merrill shares his thoughts on a recent experience with ordering through AI.

Music: Three Stories by Blue Dot Sessions

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Sometimes a small change is all it takes to see big results. In this week's episode, Merrill shares how one retailer leverages idle time to boost revenue.

Music: Three Stories by Blue Dot Sessions

Read the transcript. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.