In this episode of On the Same Team, Jacob Stevenson sits down with Chance Bernstrauch, Branch Manager at Bank First, to talk about what it means to lead with empathy, build lasting customer relationships, and bring a human touch to the world of banking.
Chance shares his journey from teller to branch manager, reflecting on how communication, trust, and education have shaped his approach to leadership. He offers insights into guiding first-time homebuyers through life-changing decisions, the importance of being both a coach and a listener, and how community involvement—like his work with Toastmasters—builds confidence and connection beyond the workplace.
They also discuss hiring strategies, the role of financial literacy in everyday life, and what it takes to show up for people not just as customers, but as individuals.
📚 Book Recommendation: The Total Money Makeover by Dave Ramsey – a practical, common-sense guide to managing personal finances that Chance believes everyone should read, regardless of background.
The episode wraps with a lighthearted look at one of Chance’s personal passions: horse racing—and how having interests outside of work helps keep life balanced and meaningful.
🔗 Connect with Chance on LinkedIn: Chance Bernstrauch