One Hello by Cass Thompson

One Hello by Cass Thompson

By Cassandra ThompsonSociety & CultureRelationships
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One Hello by Cass Thompson episodes

  • The 2 Essentials You Need to Reach Your Goals Before December 31

    Join One Hello Society and achieve your goals faster by building relationships with others. Learn more and join at https://www.cassthompson.com/onehellosociety

    Want to reach out but not sure what to say? Get the FREE "But What Do I Say?!?" Connection Messages Guidebook to steal our words and take them as your own!

    https://www.cassthompson.com/connection

    In this episode of the Creating Opportunities podcast, host Cassandra explores the pivotal role of connection and community in accelerating professional and personal success.

    She delves into the significance of building authentic relationships and maintaining a supportive network. The episode addresses common barriers to relationship-building, such as time constraints, vulnerability, and uncertainty on how to start. Cassandra presents her quarterly membership, One Hello Society, as a strategic solution for fostering meaningful connections that provide encouragement and accountability. Listeners are encouraged to join this community to leverage the power of relationships in achieving their goals.

    Additional resources and detailed insights can be found in the show notes. 00:00 Introduction: The Power of Connection 01:11 Why Connection and Community Matter 01:36 The Impact of a Strong Network 01:54 Building Depth in Relationships 03:05 The Role of Community in Success 04:02 Common Barriers to Building Connections 04:50 Prioritizing People Over Projects 05:29 Overcoming Fear of Vulnerability 06:41 Starting New Connections 07:04 Introducing One Hello Society 08:36 The Importance of Community 09:12 Join One Hello Society 09:48 Final Thoughts and Next Steps

     

    Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20

    SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice

    SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker

    INFO 🌟 Check out our Founder's other channel for job search advice: https://www.youtube.com/c/cassthompsonconsulting

    ABOUT This isn’t your grandpa’s networking.

    What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot!

    10 min
  • How to Build Professional Relationships that Last

    Get the Hello To Hello Again Proven LinkedIn Message Templates at https://www.cassthompson.com/offers/YLHVXAPP Want to reach out but not sure what to say? Get the FREE "But What Do I Say?!?" Connection Messages Guidebook to steal our words and take them as your own! https://www.cassthompson.com/connection Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20 In this episode of the Creating Opportunities podcast, host Cassandra explores the often-overlooked elements of forming professional relationships that endure. Contrary to focusing on transactional exchanges or quick wins, Cassandra emphasizes the importance of consistency, genuine care, and giving without expectations. She discusses how these principles lay a foundation of trust essential for long-lasting connections. Cassandra also offers practical advice, such as using her LinkedIn templates from 'hello to hello again,' to re-ignite relationships that have faded. Listeners are encouraged to stop focusing solely on giving value and instead cultivate sincere connections to advance their professional and personal growth. 00:00 The Secret to Lasting Professional Relationships 00:46 Welcome to the Creating Opportunities Podcast 01:11 The Problem with Transactional Relationships 03:00 The Power of Consistency 03:44 Genuine Care: The Game Changer 04:42 Giving Without Expecting Immediate Returns 05:54 Reinvigorating Old Connections 07:01 Conclusion and Next Steps SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO 🌟 Check out our Founder's other channel for job search advice: https://www.youtube.com/c/cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot!

    8 min
  • Meeting New People at Events is a Waste of Time (Unless You Do THIS)

    Want to reach out but not sure what to say? Get the FREE Connection Invitation Messages Guidebook to steal our words and take them as your own! https://www.cassthompson.com/connection Not sure what to say AFTER you connect? I got you. Enter my proven LinkedIn message templates. Until now, I've only shared these with my 1:1 LinkedIn coaching clients, but after they all said this was one of their favorite things, I had to share them with you! You get 3 simple, copy-paste templates that you can use to build new connections and re-engage old connections that are collecting virtual dust. Plus, I give you the follow-up formula that gets a response and 28 other questions you can use to follow up in the future. Get them at https://www.cassthompson.com/offers/YLHVXAPP Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20 In this episode of the 'Creating Opportunities Podcast,' host Cassandra emphasizes the critical importance of following up after networking events. She discusses common obstacles such as overwhelm, fear of rejection, and lack of strategy that prevent individuals from nurturing connections made during events. Cassandra encourages listeners to engage genuinely with their contacts and offers resources like LinkedIn message templates and a follow-up formula to streamline the follow-up process. She highlights the significant opportunity costs of neglecting this step, including potential clients, partnerships, and career advancements. Listeners are encouraged to utilize her tools and resources to ensure they maximize the return on their networking investments. 00:00 Introduction: The Networking Dilemma 01:37 The Cost of Not Following Up 03:24 Why People Don't Follow Up 05:47 The Missed Opportunities 07:15 Effective Follow-Up Strategies 08:00 Resources and Recap 09:27 Conclusion and Next Steps SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO 🌟 Check out our Founder's other channel for job search advice: https://www.youtube.com/c/cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot!

    10 min
  • Leveraging Self-Reflection & Social Currency for Career Growth

    Want to reach out but not sure what to say? Get the FREE "But What Do I Say?!?" Connection Messages Guidebook to steal our words and take them as your own! https://www.cassthompson.com/connection You can find Ash at: 
 https://www.instagram.com/theoverachievehers https://www.linkedin.com/in/ashgrewal https://www.ashgrewal.com Want to get better at networking at events? Check out the Confidently Connect workshop: https://www.cassthompson.com/connectworkshop In this episode of the Creating Opportunities Podcast, host Cassandra welcomes Ash Grewal, a former tech executive turned founder of The Overachievers, to explore the concept of social currency and how to build authentic relationships for success. They discuss Ash's journey from corporate sales strategy to empowering women through community and social media. Key topics include the importance of consistency in building an online presence, redefining networking to feel more natural, and the transformative power of reflection and authenticity in personal and professional growth. Ash also introduces her 15x15 framework for understanding life phases and making intentional career moves. 00:00 Welcome to the Creating Opportunities Podcast 00:27 Introducing Ash Grewal: A Journey of Impact 01:59 The Power of Consistency in Social Media 05:16 Understanding Social Currency 07:31 Redefining Networking and Building Relationships 18:02 The Importance of Authenticity in Networking 21:05 Understanding Inauthenticity in Conversations 22:26 The Role of Comfort in Authenticity 26:37 Strategies for Young Professionals 29:53 The 15x15 Framework for Personal Growth 36:26 The Importance of Self-Reflection 40:25 Conclusion and Final Thoughts SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO 🌟 Check out our Founder's other channel for job search advice: https://www.youtube.com/c/cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot! DISCLOSURE 🌟 Thank you for trusting me with my honest and reliable opinion on any future purchase you may make. I always disclose affiliate or sponsored information when it is the case. As a part of our community, you allow me to earn a small commission if you make a purchase through my affiliate/referral links. This doesn't affect you in any way in the checkout process unless I've been able to arrange a discount for you that is special from other customers. Thank you for supporting this channel!

    42 min
  • The Biggest Mistake in Modern Networking

    Get the Confidently Connect: Overcome Networking Nerves at In-Person Events on-demand workshop at https://www.cassthompson.com/connectworkshop. Use the coupon code COPODCAST for $50 off!

    In this episode of the Creating Opportunities podcast, host Cassandra challenges the common networking advice of 'giving value' first. Cassandra argues that this mindset can be selfish, result in unsolicited advice, and foster transactional relationships, which are not conducive to building genuine connections. Instead, she advocates for a mindset centered around genuine care and curiosity towards others. Listen in as she explains why showing care can lead to more authentic and successful relationships, both professionally and personally.

    00:00 Introduction: Challenging Traditional Networking Advice

    00:39 The Misconception of 'Giving Value'

    01:45 The Selfishness Behind 'Giving Value'

    02:51 The Pitfalls of Unsolicited Advice

    04:03 The Transactional Nature of 'Giving Value'

    06:24 Alternative Approach: The Power of Caring

    09:44 Building Trust Through Genuine Care

    Want to reach out but not sure what to say? Get the FREE "But What Do I Say?!?" Connection Messages Guidebook to steal our words and take them as your own! https://www.cassthompson.com/connection Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20

    SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation

    SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO

    🌟 Check out our Founder's other channel for job search advice: https://www.youtube.com/c/cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot! DISCLOSURE 🌟 Thank you for trusting me with my honest and reliable opinion on any future purchase you may make. I always disclose affiliate or sponsored information when it is the case. As a part of our community, you allow me to earn a small commission if you make a purchase through my affiliate/referral links. This doesn't affect you in any way in the checkout process unless I've been able to arrange a discount for you that is special from other customers. Thank you for supporting this channel!

    11 min
  • How to Be Lucky

    Get the FREE Connection Messages Guidebook to steal our words and take them as your own! https://www.cassthompson.com/connection Creating Opportunities Podcast: https://www.youtube.com/playlist?list=PLbLbYu8FmO5lMFRs0rLqqwzD7t5-Euxe2 Join the Waitlist for One Hello Society: https://www.cassthompson.com/onehellosociety Get the Book Luck is No Accident: https://amzn.to/3XvLNOh Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20 In this episode of the Creating Opportunities Podcast, host Cassandra dives into the secret of creating luck through building relationships. Drawing from Stanford's planned happenstance theory, Cassandra explains how luck results from preparation meeting opportunity and emphasizes the importance of creating opportunities by connecting with others. Learn practical tips on staying curious, showing care, and following up to build meaningful relationships that lead to new opportunities. This episode encourages listeners to take actionable steps to network effectively and enhance their career prospects. 00:00 Introduction: The Myth of Luck 00:27 The Power of Relationships 00:55 Understanding Planned Happenstance Theory 02:08 Creating Your Own Opportunities 03:40 Preparation vs. Opportunity 06:24 Building Relationships for Success 09:10 Staying Open to New Opportunities 11:01 Conclusion and Challenge SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO 🌟 Check out our Founder's other channel for job search advice: https://www.youtube.com/c/cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot!

    13 min
  • How to Talk to Anyone

    Want to reach out to people but not sure what to say? Get the FREE "But What Do I Say?!?" Connection Messages Templates to steal our words and take them as your own! https://www.cassthompson.com/connection Video on How To Leave a Conversation: • How to Leave a Conversation (Without ... In this episode of The Creating Opportunities Podcast, host Cassandra discusses the challenges and techniques involved in starting conversations with new people. She shares practical tips for building confidence, appearing open and approachable, and asking open-ended questions. Cassandra emphasizes the importance of practicing conversation skills in everyday situations to build confidence. Additionally, she offers bonus tips such as listening more than speaking, embracing awkwardness, and being authentic. Listeners will find valuable advice for both professional and personal settings. 00:00 Introduction: Overcoming Conversation Anxiety 00:43 Why Starting Conversations is Challenging 01:46 Building Confidence in Conversations 02:25 Appearing Open and Approachable 03:39 Effective Conversation Starters 04:56 Bonus Tips for Better Conversations 07:46 Embracing Everyday Practice 09:08 Conclusion and Additional Resources Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20 SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO 🌟 Check out our Founder's other channel for job search advice: / cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot!

    10 min
  • How to Make People Come to YOU

    Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20 Network on LinkedIn like a PRO: https://youtu.be/muwqTtBpDFM In this episode of the Creating Opportunities Podcast, host Cassandra shares insights on the power of inbound networking, emphasizing how professionals can draw people to them rather than chasing connections. She delves into the importance of building a strong personal and professional brand through consistent, valuable content on LinkedIn. Cassandra provides practical tips on creating engaging posts and overcoming fears like imposter syndrome, while stressing consistency over perfection. Listeners are encouraged to post personal anecdotes, engage with their network, and maintain a long-term approach to networking. She also offers a free checklist of 20 LinkedIn post ideas to help listeners get started. 00:00 Introduction to Inbound Networking 00:18 Welcome to the Creating Opportunities Podcast 00:48 Understanding Inbound Networking 02:19 Creating Resonating Content 03:01 Examples of Effective Content 04:29 Balancing Professional and Personal Posts 06:01 Overcoming Fear and Consistency 09:11 Engaging with Your Network 10:01 Conclusion and Next Steps Want to reach out but not sure what to say? Get the FREE "But What Do I Say?!?" Connection Messages Guidebook to steal our words and take them as your own! https://www.cassthompson.com/connection SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO 🌟 Check out our Founder's other channel for job search advice: https://www.youtube.com/c/cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot!

    11 min
  • Network on LinkedIn like a PRO

    Want to reach out but not sure what to say? Get the FREE "But What Do I Say?!?" Connection Messages Guidebook to steal our words and take them as your own! https://www.cassthompson.com/connection Baily's episode of the podcast: https://youtu.be/YCXttmdSOBI Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20 This episode of the Creating Opportunities Podcast, hosted by Cassandra Thompson, delves into authentic networking on LinkedIn. Cassandra begins by emphasizing the importance of building genuine relationships on LinkedIn without resorting to spammy messages. She addresses common challenges like fear of rejection, imposter syndrome, and lack of immediate results, offering solutions for each. Key strategies discussed include commenting on posts and comments, sending specific and personalized connection requests, posting consistent content, engaging actively, joining LinkedIn groups, and leveraging profile views to build connections. The episode is filled with practical tips and includes a free guide for crafting effective connection messages. 00:00 Introduction to Authentic LinkedIn Networking 00:52 Challenges of Networking on LinkedIn 01:25 Overcoming Fear and Imposter Syndrome 03:23 Effective Networking Strategies 04:51 Engaging with Content and Connections 08:58 Leveraging LinkedIn Groups and Profile Views 11:37 Conclusion and Recap SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO 🌟 Check out our Founder's other channel for job search advice: https://www.youtube.com/c/cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot!

    13 min
  • How to Initiate Intentional Connections that Create Community

    Want to reach out but not sure what to say? Get the FREE "But What Do I Say?!?" Connection Messages Guidebook to steal our words and take them as your own! https://www.cassthompson.com/connection Start posting on LinkedIn with our FREE list of 20 Things to Post on LinkedIn: https://www.cassthompson.com/linkedin20 Get Haley's guide 3 Steps to Networking https://haleywestfall.myflodesk.com/n... In this episode of 'Creating Opportunities,' Cassandra hosts Haley Westfall, a business mentor and community-building expert. The discussion focuses on the significance of being an active member of a community, the foundation of Collab Culture—a membership-based community for female founders in Arizona co-founded by Haley, and practical strategies for effective networking and relationship-building. Haley shares insights on why community is essential for personal and professional growth and offers tips on maintaining and nurturing connections through active listening and consistent communication. The conversation also highlights the importance of having a clear purpose when joining communities and the value of intentionality and consistency in building meaningful relationships. 00:00 Introduction and Guest Welcome 01:14 Founding Collab Culture 03:36 Creating What You Want to See 05:07 Simplifying Event Planning 06:38 The Importance of Clear Communication 10:09 The Value of Community 19:35 Building Intentional Connections 21:09 The Power of Purposeful Networking 22:41 Effective Follow-Up Strategies 24:59 Creating a System for Networking 36:00 The Table Experience Live Event 39:06 Final Tips on Relationship Building Find Haley on Instagram: / thehaleywestfall Get Haley's guide 3 Steps to Networking https://haleywestfall.myflodesk.com/n... SHOP AMAZON to See our Favorite Things! It's no extra cost to you but it does give us a small percentage for giving you the recommendation SHOP → → → https://amzn.to/2QfWCV8 If you want to see EXACTLY what I buy, check out all my Favorites, in my store HERE: www.amazon.com/shop/cassthompsoncareeradvice SPEAKING INQUIRIES 🙋🏼‍♀️ Contact: [email protected] www.cassthompson.com/speaker INFO 🌟 Check out our Founder's other channel for job search advice: / cassthompsonconsulting ABOUT This isn’t your grandpa’s networking. What if you stopped networking and instead started building intentional, authentic relationships? What if you made building authentic relationships a part of your weekly and monthly goals? What if you met cool people just for the sake of meeting cool people, and you allowed yourself to see where it takes you? At One Hello, we discourage “networking” for the sake of leverage and, instead, help you focus on building real relationships. When networking feels less transactional and more like it should (like it’s enriching our lives), that’s the sweet spot!

    41 min

About One Hello by Cass Thompson

From the publisher's feed

Welcome to One Hello by Cass Thompson! The place where we help smart, ambitious professionals build authentic relationships for success in all areas of their lives. Why? Because people make work and…