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Your customer care makes a first impression, whether it’s a good one or a bad one. So never forget the way you deal with potential clients when they contact you online provides a glimpse into the inner workings of your business.
So do you provide a customer experience that creates super fans?
There are three main areas of your business that are impacted by the customer experience you provide:⠀⠀⠀⠀⠀⠀
So in this episode I’m going to share three key elements you need to boost your customer experience and help you create raving fans that bring you more business!
Click here for the show notes
Links Mentioned In This Episode
Grab your FREE Customer Care Process Template here: https://bit.ly/CustomerCareProcess
EP 6 - 3 Simple Ways to Get Potential Customers to Fall In Love With You So Your Business Grows Without It Taking Too Much Time
EP 14: My Top Five Tech Tools to End Overwhelm and Boost Productivity
Schedule a 30 Minute Systems Strategy Session
If you’d like to connect online you’ll find the links to connect with me below.
Join the More Than Capable Mompreneur FB Community: bit.ly/BusyMompreneurSupportGroup
Connect With Me On Instagram: @themorethancapablemompreneur
Are you ready to get your customer care process mapped out?
Do you want assistance getting over the roadblocks you’ve experienced trying to implement any other systems in your business?
Hop on a strategy session with me! It’s a 30 minute call via Zoom where I will ask you some questions to help you identify the gaps in your business operations that could be a roadblock to your success.
Here’s what happens on that call:
- We review your why.
- Based on your responses, I identify 1-2 processes you need to focus on right away.
- I give you 2-3 things you can do immediately to streamline the most important processes you need to reach your goal. Click here to schedule your call!
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
Summer break is a great time for mompreneurs to work less and spend more quality time with their family. But it can also be a chaotic and overwhelming time because you can’t get a handle on your schedule.
So in this episode I am going to share 5 hacks to help you make time to relax and have fun with the family. The best part...you can still be productive this summer while having fun!
Click here for the show notes
Links Mentioned In This Episode
Episode 4 - How to Time Block Your Schedule to Boost Productivity
Episode 7 - Work-Life Balance Is A Lie! Do This Instead AND Lose the Mom Guilt
Episode 12 - You deserve a WORK-FREE stay-cation! Here’s how to take one!
If you’d like to connect online you’ll find the links to connect with me below.
Join the More Than Capable Mompreneur FB Community: bit.ly/BusyMompreneurSupportGroup
Connect With Me On Instagram: @themorethancapablemompreneur
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
BONUS EPISODE!! Are you tolerating things that are sucking up your energy and leaving you feeling overwhelmed?
I went LIVE inside of The More Than Capable Mompreneur Facebook Group today and shared the details of the black coffee conversation I had with myself.
I asked myself three soul-searching questions and made an amazing discovery which led to a reminder I will keep in front of me to help me be more productive from this point moving forward.
Enjoy! Subscribe! Share!
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
“Why do I get so many emails every day?”
“Where do I even start cleaning up all of these emails in my inbox?”
“How can I clean up my inbox and keep it that way without getting overwhelmed?
These are common questions I hear mompreneurs ask online in Facebook groups! Just like you they are working from home, taking care of their family and trying to be more productive so they can grow their side gig. But they feel like they’re chained to their inbox and just can’t break free.
So in this episode I share a 6 step process that will help you tame that monstrous inbox in the mom cracks of time AND will help you keep up with your daily emails so your inbox doesn’t get out of control again.
Grab a written copy of this process with swipe files here: bit.ly/FreeResourceVault
Click here for the show notes
Links Mentioned In This Episode
Episode 4 - How to Time Block Your Schedule to Boost Productivity
Episode 7 - Work-Life Balance Is A Lie! Do This Instead AND Lose the Mom Guilt
Episode 8 - Part 1: Debunking the Myths About Hiring a VA
Episode 9 - Part 2: 3 Mistakes I Made When Hiring A VA and How You Can Avoid Them
Episode 10 - 3 Ways to Successfully Partner With a Virtual Assistant
Episode 18 - 3 Tips to Help Reduce Nighttime Anxiety So You Can Get More Sleep
If you’d like to connect online you’ll find the links to connect with me below.
Join the More Than Capable Mompreneur FB Community: bit.ly/BusyMompreneurSupportGroup
Connect With Me On Instagram: @themorethancapablemompreneur
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
Life can be really hard when you're trying to get a good night’s sleep but your mind won't let you!
Every day has its own anxieties and believe it or not, it’s a proven fact that anxiety actually wakes us up. So what can you do to calm that anxious mind of yours and get some sleep?
In this episode I’m going to give you three simple routines you can use to quiet your mind to help you get more sleep.
Thanks for tuning in today! Until next time...keep calm and streamline!
XOXO,
Shannon
Click here for the show notes
Connect With Me Online
Join the More Than Capable Mompreneur Podcast FB Community: bit.ly/BusyMompreneurSupportGroup
Follow Me on Instagram: @the_shannonbaker or @themorethancapablemompreneur
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
Why do we make things in our lives so complicated by trying to do it all ourselves? Well, it doesn’t have to be this way. You need to trim the fat in your business so you have the time you need to focus on what matters most and gets you results.
In this episode I’m going to give you three simple strategies you can implement to simplify your business and end overwhelm.
Thanks for tuning in today! Until next time...keep calm and streamline!
XOXO,
Shannon
Click here for the show notes
Links mentioned in this episode:
Episode 3 - Sexy Systems Every Mompreneur Needs
Episode 4 - How to Time Block Your Schedule to Boost Productivity
Episode 13 - 4 Steps to Create Business Systems as Checklists
Episode 16 - 3 Steps to Declutter, Create a Digital File Systems and Save Some Time
Schedule a 30 Minute Systems Strategy Session
Check out Podcast Pro University
Check out The Mompreneur Mastermind Show
Connect With Me Online
Join the More Than Capable Mompreneur Podcast FB Community: bit.ly/BusyMompreneurSupportGroup
Follow Me on Instagram: @the_shannonbaker or @themorethancapablemompreneur
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
We spend our lives on our phones and computers. So why are you still searching through piles of paper and recreating documents on your computer?
It’s time for you to go digital and organize it all!
So in this episode I’m going to share a simple process you can use to eliminate the physical and digital clutter so you can be more productive.
Thanks for tuning in today! Until next time...keep calm and streamline!
XOXO,
Shannon
Click here for the show notes
Links mentioned in this episode:
Episode 3 - Sexy Systems Every Mompreneur Needs
Episode 14 - My Top Five Tech Tools to End Overwhelm and Boost Productivity
Episode 15 - 3 Hacks to Help You Overcome The Messy House Mom Guilt
Schedule a 30 Minute Systems Strategy Session
Sponsor an Episode - Buy Me A Coffee
Connect With Me Online
Join the More Than Capable Mompreneur Podcast FB Community: bit.ly/BusyMompreneurSupportGroup
Follow Me on Instagram: @the_shannonbaker or @themorethancapablemompreneur
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
Do I worry about how my house looks and whether or not I’m spending enough quality time with my family? Absolutely.
But I also worry about being consistent with my podcast every week, showing up for the women in my community online and growing my business.
I know there's enough room in my heart to be passionate about my business and to care for my family!
Now cleaning the house, I’ve had to change my mindset because I can’t do it all.
In this episode, I’m going to share three hacks with you that have helped me lose the mom guilt and live happily because my house isn’t spotless! And I’m ok with that!
Thanks for tuning in today! Until next time...keep calm and streamline!
XOXO,
Shannon
Click here for the show notes
Links mentioned in this episode:
Sponsor an Episode - Buy Me A Coffee
Connect With Me Online
Join the More Than Capable Mompreneur Podcast Community: bit.ly/BusyMompreneurSupportGroup
Follow Me on Instagram: @the_shannonbaker or @themorethancapablemompreneur
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
In this episode, I share five of my top time-saving tools I can’t live without. I discuss the key functions of each tool, some very useful features, and why I absolutely love using it when there are so many options.
I hope you enjoy my episode on time-saving tools and encourage you to use these tools that could level up your business. Now let’s dive into my toolbox!
Thanks for tuning in today! Until next time...keep calm and streamline!
XOXO,
Shannon
Click here for the show notes
Links mentioned in this episode:
Episode 3 - Sexy Business Systems Every Mompreneur Needs
Acuity Scheduling*
LastPass
Trello*
Canva*
Zapier
*This is an affiliate link
Sponsor an Episode - Buy Me A Coffee
Connect With Me Online
Join the More Than Capable Mompreneur Podcast Community: bit.ly/BusyMompreneurSupportGroup
Follow Me on Instagram: @the_shannonbaker or @themorethancapablemompreneur
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
No matter what stage you are in your business, you need systems. Like habits, systems and automation in your business increase your productivity, give you peace of mind, and more importantly leads to growth.
Links mentioned in this episode:
Episode 2 - 3 C’s You Need to Stabilize Business Growth
Learn More About the MY-T Society Membership
Connect With Me Online
Follow Me on Instagram: @the_shannonbaker
Let me know your thoughts! Click here to send me a text.
Leave a Rating and Review: https://ratethispodcast.com/mindyourtime
Let’s Stay Connected
Follow @mindyourtimepodcast and @the_shannonbaker on Instagram for conversations about boundaries, systems, and building a business that leaves room for your life.
📩 Want Personalized Support?
Reach out at [email protected] to explore your next best step.
From the publisher's feed
Running an online business doesn't mean everything has to depend on you.
The Mind Your Time podcast is for established online business owners, entrepreneurs and service-based…
I'm Shannon Baker, a Capacity Systems Strategist with more than 25 years of experience helping entrepreneurs improve how work gets done. I help women recognize where their online business depends on them more than it should, decide what actually needs their attention first, and make changes so everything doesn’t depend on them.
On the podcast we talk about what that looks like in real life:
- Clients who have too much access to you
- Team members who can do the work but still need you to tell them what happens next
- Processes that live in your head
- Decisions that keep coming back to you
- Work you've delegated but end up doing yourself
This podcast will help you answer questions like:
- How do I build an online business that runs without me?
- What actually needs my attention as an online business owner?
- Why does everything in my business still depend on me?
- When should I stop doing something myself and hand it off?
- Why isn't delegating saving me more time?
- What business systems do I need to save time?
- How do I set better boundaries with my clients?
- Why does my team still need me to answer every question?
- How do I keep my business running when I take time off?
The goal isn't to remove yourself from your business. It's to make sure everything doesn't require you. I believe your time is accessible, but not "Open Access."
So if you're ready for some time-saving tips and strategies so you have more time to lead your business, grab your coffee and join me for a conversation.