OPEN Tech Talks: AI worth Talking| Artificial Intelligence |Tools & Tips

The impact of large language models, also known as Gen AI, can be seen in every industry. In the healthcare sector, Generative AI Technologies is gaining momentum and becoming a key priority. Generative AI can revolutionize the healthcare industry by automating medical coding, improving medical claims processing.

Generative AI can also assist healthcare payors and insurers, providing valuable call report summarization and performance analytics.

AI-enhanced imaging can further elevate the accuracy of medical diagnoses. Generative AI has the potential to refine, reconstruct, or synthesize medical imagery, including X-rays, MRIs, or CT scans. This provides clinicians with more detailed and accurate visual data, which supports better-informed diagnoses and treatment plans.

The healthcare industry stands on the brink of a transformative era, with the integration of advanced technologies reshaping its landscape. Today, we will talk about the dynamics of incorporating artificial intelligence (AI) and machine learning (ML) models into healthcare systems. We explore the challenges and breakthroughs in developing go-to-market strategies, healthcare IT integration, and the profound impact of AI in operational systems.

This podcast delves into the contrasting requirements of medical record interoperability among different healthcare facilities and the rigorous cybersecurity standards. Additionally, we explore how the healthcare industry is being transformed by AI, with closed-loop systems that are FDA-approved at the forefront.

Episode # 124

• Website: JFJordan
• Linkedin: JamesJordan

What Listeners Will Learn:

In today's podcast, you'll gain insights into several key areas:

1. The Role of AI and LLMs in Decision Support: How AI shapes healthcare decision-making processes, including precision medicine.
2. Cybersecurity in Healthcare: Addressing the high stakes of protecting medical records in an increasingly digital landscape.
3. Interoperability vs. Cybersecurity: Balancing the need for shared medical records with the imperative of data protection.
4. Regulatory Challenges: Navigating the speed of technological advancement versus the pace of regulatory approval.
5. Startups in Healthcare: Analysis of the current state and future prospects for startups in the healthcare industry.

• JFJordan
• Healthcare Data Center
• JamesFJordan - Carnegie Mellon University's Heinz College

In the rapidly evolving landscape of artificial intelligence, the introduction of AI-powered voice solutions, particularly in call centers, marks a significant revolution.

This transformative shift is not just about automating conversations but about redefining the very essence of customer interactions. AI voice technologies, harnessing advanced algorithms and vast data sets, are enabling call centers to provide more personalized, efficient, and consistent customer service.

According to a report by Grand View Research, the global AI in the call center market size was valued at USD 1.6 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 23.6% from 2021 to 2028. This growth is attributed to the increasing demand for AI solutions that can manage large volumes of calls and enhance customer satisfaction while reducing operational costs.

Moreover, the integration of AI in call centers goes beyond just handling inquiries; it's about leveraging technology to understand customer needs better. AI systems can analyze speech patterns, recognize customer emotions, and provide responses that are not only accurate but also empathetic.

For instance, a study by IBM reveals that AI can analyze customer call data to identify underlying issues and trends, helping call centers to improve their services proactively.

The implementation of AI in call centers represents a confluence of technological advancement and practical application, signaling a new era in customer service where efficiency, empathy, and understanding are paramount.

Listeners will gain insights into Barky AI's innovative strategies, including their early adoption of ChatGPT2 for team integration and their groundbreaking use of AI voice agents in call centers. The podcast will unravel how Barky AI's partnership with call centers and its rigorous quality testing led to handling a million calls daily, transforming customer service in banks and other sectors. With the seamless integration of synthetic voice technology, Barky AI has blurred the line between human and AI interactions, ensuring undetectable, efficient customer service.

Episode # 123

• Website: Barky AI
• Linkedin: Barky AI

What Listeners Will Learn:

In today's podcast, you'll gain insights into several key areas:

1. The early adoption of ChatGPT2 by Barky AI and its impact on team onboarding.
2. Strategies for elevating AI applications beyond chatbot functionalities.
3. The development and integration of AI voice agents in call centers.
4. The process and importance of quality testing in AI voice solutions.
5. The role of synthetic voice technology in enhancing customer service experiences.
6. Chris Barkhurst's secret hiring process and find a new talent.

• Barky AI
• AI in Call Center Market Size, Share & Trends Analysis Report By Solution (Chatbot, Intelligent Virtual Assistant), By Service, By Deployment, By End-use, By Region, And Segment Forecasts, 2021 - 2028 - Grand View Research
• How AI Can Transform the Call Center - IBM

Managed services have become a linchpin in the strategy of companies looking to harness technology for growth, efficiency, and innovation.

We delve into the transformative world of managed services and their role in business strategy.

The shift from in-house tech management to outsourcing to specialized tech companies represents a strategic reorientation for many businesses. This critical decision allows companies to focus on their core competencies, entrusting the technological complexities to expert service providers. Yet, challenges arise, especially for tech-centric businesses that prioritize maintaining control over their IT infrastructures.

We explore this delicate balance between managing in-house technology and reaping the benefits of outsourced services.

This blog post and accompanying podcast are tailored for business leaders contemplating the shift to managed services and MSPs aiming to align their services with client success. Stay tuned as we navigate the dynamic and evolving landscape of managed services and AI applications in business.

Episode # 122

• Website: Business of Tech
• Youtube: MSP Radio
• Twitter: MSPRadio

What Listeners Will Learn:

In today's podcast, you'll gain insights into several key areas:

1. Choosing the Right MSP: We discuss how selecting a managed services provider (MSP) goes beyond technical capabilities and involves making a strategic business decision.
2. Acquiring the Right Talent: Tackling the crucial question of talent acquisition from outsourced providers, we weigh the pros and cons of direct involvement in the selection process versus trusting the expertise of MSPs.
3. Meeting Business Expectations: How are companies' expectations of MSPs being met, and what improvements can be made to these partnerships?
4. Evolving Landscape of Managed Services: Examining current trends in the managed services sector to understand whether their prevalence is increasing and how this impacts business strategies.
5. The Role of MSPs in Client Success: Delving into how MSPs can ensure their clients achieve success and support them in their business journey.
6. AI in Business: Understanding the application of AI, especially Generative AI, in business, its strengths, limitations, and scenarios where it may not be the ideal solution.

• Business of Tech

In this era where technology is not just an enabler but a driver of business innovation, Artificial Intelligence (AI) stands at the forefront of this transformation. AI is no longer a futuristic concept; it's a tangible, powerful tool reshaping how businesses operate and compete across various industries. Generative AI, a subset of AI, has started ruling the world in the last year, and every industry is being impacted.

AI's vast and varied capabilities, from streamlining operations and enhancing customer experiences to driving data-driven decision-making and innovation. Organizations will focus not just on the theoretical aspects of AI in business but, more importantly, on real-world applications and strategies proving successful. Whether you're a startup embracing AI for agility or an established corporation using AI to maintain a competitive edge, understanding how to integrate this technology into your business strategy effectively is critical. Incorporating AI into business is not just about adopting new technology but fundamentally rethinking how we approach problems, make decisions, and create value.

Real-world examples include:

• AI-driven predictive maintenance in manufacturing.
• AI-powered personalization in retail.
• AI-enhanced diagnostic tools in healthcare.

This involves understanding the AI maturity curve, where businesses evolve from experimental AI projects to scaling AI across the organization.

An important facet is developing an AI-literate workforce and fostering a culture that embraces data-driven decision-making.

This comprehensive discussion aims to equip business leaders, strategists, and technologists with insights and actionable strategies to harness AI's power effectively and responsibly. As AI continues to evolve, staying ahead in this AI-driven business landscape requires not only technological advancements.

Episode # 121

• Website: VezTek
• Linkedin: Abdul Jabbar Sani

An excellent quote from the guest speaker, 'Bitcoin introduced the blockchain to the world, and similar to this, ChatGPT has introduced machine learning to the world.'

What to Expect in Today's Discussion:

1. 1. AI's Transformational Role: Insights into how AI is a tool and a catalyst for business innovation and strategy.
   2. Practical Applications: Understanding how AI is being used in real-world scenarios, such as predictive maintenance in manufacturing, personalization in retail, and diagnostic tools in healthcare.
   3. AI Maturity in Business: Learn about the evolution of businesses from initial AI experiments to full-scale AI integration across operations.
   4. Developing AI Skills: The importance of building an AI-literate workforce and how this impacts data-driven decision-making in organizations.
   5. Navigating the Hype Cycle of Technologies: Understanding the difference between hype and actual demand in emerging technologies, with examples from blockchain and machine learning.
   6. Leadership in AI: Discover what CEOs and leaders seek in candidates working with emerging technologies.
   7. Staying Ahead: Strategies for keeping up with the rapid technological changes every 15-18 months and leveraging them for business success.

• VezTek

Today's topic is more than just talking about technology; it is a refreshing deviation from our usual tech-focused narratives.

We're exploring life beyond the screens and code, diving into themes of personal growth, emotional wellness, and life transitions.

Today, I have requested a special guest, a former corporate professional turned life coach, to join us to share invaluable wisdom on overcoming common fears, embracing self-care, and navigating the transformative journey of career shifts.

We will cover various topics, such as battling public speaking anxiety, seeking joy in one's daily routine, and considering a significant career change.

This discussion is tailored to provide you with meaningful, life-enhancing insights.

Episode # 120

• Website: SylviaWorsham
• Linkedin: SylviaWorsham
• Twitter: SylviaWorsham

What to Expect in Today's Discussion:

1. Conquering Common Fears: Learn practical strategies to overcome fears like public speaking or rejection, which are more common than you might think.
2. Career Transition Insights: Gain insights into how to shift from a corporate role to a more fulfilling career, helping others thrive.
3. The Importance of Self-Care: Understand why taking care of yourself is crucial for your overall well-being and how it impacts your ability to care for others.
4. Scheduling Self-Care: Learn why you should treat self-care like a critical meeting on your calendar, focusing on mental and emotional wellness.
5. Physical Wellness: The role of physical activities, like exercise, nature walks, or sports, in enhancing your overall health.
6. Habit Analysis: Identifying good and bad habits, understanding their impact, and learning the "start, stop, continue" method for habit management.
7. Learning to Say No: Tips on assessing professional demands - understanding what drains your energy and what invigorates you.

Written books:

• Journey To Me, TRUST THE WISDOM OF CHANGE
• Cracking the Rich Code, MONEY, RELATIONSHIPS, LIFE
• Show Your Work, SUCCESSFUL WOMEN SHARE THEIR BUMPY ROADS TO THEIR BIGGEST WINS

• SylviaWorsham

In today's digital age, every swipe, click, and search is monitored, analyzed, and even predicted by Artificial Intelligence (AI), although we are all going through the Generative AI era; in other words, the ChatGPT era. However, AI has been here for a long time, and one example is being used at the core for marketing products, including in social media channels. As the algorithms get more innovative, the digital footprints we leave are no longer mere footprints; they are profound insights into our psyche, preferences, and behaviors. All these footprints are being used and exploited to push us the products through ads that even we don't need to buy or don't have requirements at all.

Authenticity in marketing is becoming more crucial and at the heart of marketing tactics instead of just pushing the products through AI.

A few months ago, I received an email advertisement for a product I casually mentioned in a conversation. It wasn't a typed search or a clicked ad - it was just a conversation. Intrigued, I bought the product. But the more I thought about it and conversed with my wife, the more I realized that, although AI had successfully identified a potential need, it didn't understand me. There was a connection, but it lacked depth and authenticity.

Our interactions with AI-driven marketing can sometimes be conversations with someone who pretends to listen, only catching keywords and responding with automated efficiency. And while efficiency is commendable, genuine connections are formed through authenticity. This is where authentic marketing steps in. It's not about tricking the consumer or just meeting a sales quota; it's about resonating with them on a deeper, more meaningful level. It is everywhere and in every field, from selling software to selling a property to an online e-commerce store selling cosmetics.

Today's guest speaker, the CEO of Strategic eMarketing, will share tips to build brand authenticity in the age of AI and actionable tips to develop your brand even if you are working in an organization.

Episode # 119

• Website: EmanuelRose
• Linkedin: b2b-leadgeneration
• Twitter: EmanuelRose

What to Expect in Today's Discussion:

1. Building Brand Authenticity in the AI Age: Understand the balance between AI insights and authentic marketing connections.
2. Developing a Personal Brand: Whether in an organizational role or self-employed, get actionable insights into cultivating a brand that resonates.
3. Authentic Marketing for Generation Z: Delve into tailored strategies to reach the tech-savvy, discerning Gen Z audience.
4. The Convergence of Personal and Professional Branding: Explore the blurred lines in the digital age, with CEOs and corporate leaders turning their social profiles into PR powerhouses.
5. The Power of a Vibrant Social Profile for Professionals: Recognize the undeniable advantages of a robust online identity for full-time professionals.

Written books:

• Authentic Marketing in the Age of AI
• Authenticity-Marketing to Generation Z
• The Social Media Edge: How the Authentic Social CEO and Employee Advocacy Can Win in the Business World
• Raise More Reach More: Transformative Strategies in Fundraising and Marketing Your Organization

• EmanuelRose

In today's rapidly-evolving tech landscape, the right technical decisions can make or break a business. Startups and established enterprises alike face unique challenges in technology, which is where technical advisors come in. These unsung heroes shape the world with every new idea, guiding organizations through the ever-changing tech world.

With so much pressure on CEOs and CTOs to innovate and stay updated, technical advisors equipped with a profound understanding of software engineering, cloud computing, and business acumen are indispensable. From building an MVP to launching a new product, technical advisors offer a unique perspective that can help businesses achieve their goals. They bring real-world experience to the table, having worked closely with startups and established businesses.

Their approach is pragmatic, focused on driving tangible results and actual business performance improvements. If you're looking to navigate technical challenges and stay ahead of the curve, a technical advisor can help.

Today, we'll be speaking with one such advisor, who has helped various startups and organizations achieve their goals

• Website: Brian Childress
• Linkedin

What You'll Gain from This Session

• The Non-Technical Founder's Dilemma: Learn about the intricacies of software development when you need a technical background and the resources to guide you.
• SaaS Product Challenges: Embarking on a new SaaS product journey? Understand common hurdles different stakeholders face in the process and ways to overcome them.
• The App Development Landscape: Is the current trend leaning towards niche app development, or is the market saturated with generic solutions? Dive deep into the current state of app development and where it's headed.

In the ever-evolving world of e-commerce and SaaS, sustainable growth remains the challenge for whoever is starting a new business or already establishing his business. How do we truly define the growth? What is required for the company? Is it just about numbers, or is there a deeper layer where creativity meets strategy, resonating with audiences like never before?

As businesses grapple with these questions, founders are still looking for ways to have a unique brand voice. If you are new to the industry and want to start with unique creative strategies, you must have a profound understanding of audience dynamics.

How to uncover the essence of proven methods and discover what makes businesses thrive in the competitive digital space. How Generative AI is impacting and helping to achieve and give you a head start for establishing a unique brand. Today's podcast session will uncover all these questions and help you have creative ways to use for the business.

• Website: 2xGrowth
• Linkedin: Agency

What you'll learn from this podcast:

1. The Journey of a UX Designer-Turned-Entrepreneur: Discover how Johan transitioned from being a developer and UX designer to establishing a business that zeroes in on customer-centric challenges.
2. Current Campaign Challenges: A look into the obstacles organizations face in their campaigns and Johan's strategies to overcome them.
3. Achieving Sustainable Growth: Learn the proven methods employed by high-performance creatives to ensure consistent growth.
4. Capturing Audience Attention: In an age of dwindling attention spans, find out how to resonate with your audience and grab their attention in just three seconds.

• Website: 2xGrowth

With the dawn of ChatGPT, to be more accurate, the Large Language Models (LLMs) have given a new way to interact with everything, from content to writing code to design/drawing a picture.

These models, sophisticated as they are, rely on one critical component: the prompt.

As AI technology matures, crafting the perfect prompt, termed "prompt engineering," has become a high-demand skill set.

This brings us to the new field of prompt engineering. How best will you pass the instructions to large language models? The best results you will get it.

The Evolution of Interaction:

With the ChatGPT, how we communicate with machines has taken a quantum leap. No longer are we confined to simple commands; now, we can engage in intricate, layered conversations. This transition isn't just about the models themselves but how we "talk" to them. The better the prompt instruction, the more refined and effective the output. Just as the pen is mightier than the sword, the prompt holds the power in the AI domain.

Today's guest speaker will reveal his findings and research how he is writing prompts not for him, but he has started sharing those prompts with the broader world and is stormed with the subscribers who began using his crafted prompts to solve his daily jobs.

Session # 116

• Website: AI for Work
• Linkedin: AI for Work

What to Expect in Today's Discussion:

1. The Prompt Engineering Revolution: Discover how the inception of large language models has birthed an entirely new field dedicated to optimizing prompts for best results.
2. A Novel Approach to Crafting Prompts: Our guest introduces an innovative method using JSON formatting, which he believes garners superior results from ChatGPT.
3. Secrets to Effective Prompting: Delve into a unique recipe from the guest speaker, emphasizing referencing, validation, and iterative revision. The approach mimics a loop, refining the output until perfection is achieved.
4. Automation & The Future: Explore how, with the proper prompts, ChatGPT can be a revolutionary tool in automating various tasks, making your tech experience smoother and more intuitive.

• AI for Work

In an increasingly competitive and fast-paced world, the traditional trajectory of education followed by a lifetime of work is evolving, and it is getting more common to see many working professionals returning to universities.

Welcome to the era where working professionals are headed back to the classroom, juggling Excel sheets by day and academic journals by night. As the demand for upskilled employees and lifelong learning rises, we're witnessing a notable increase in adults pursuing degree programs while working full-time. So, why are adults flocking to universities and online platforms for higher education?

With advancements in technology and shifts in job requirements, it's no longer a "one-and-done" situation regarding education. Fields like data science, artificial intelligence, and project management are not limited to a few; now, all fields are mandated to update skill sets and in-depth knowledge, making it imperative for working professionals to up their educational game.

For some, it's about career advancement; for others, it's about pivoting to entirely new fields, like I am transitioning to the area of artificial intelligence. Yet, it's a mutual understanding that a higher degree could be the ticket to professional and personal growth.

I have recently completed my MSc in A.I. In session 106, 'The Journey of a Working Professional Pursuing a Degree in A.I., ' I shared my take on this subject.

Whether you're contemplating going back to school, already enrolled, or simply interested in personal development and technology's role, this episode has something for everyone. Guest speaker helps us explore these complex questions and offers concrete steps you can take right now to elevate your educational and professional journey.

• Website: Mediakit
• Linkedin: Christie Carmelle
• Book: Get the Degree without Losing Your Mind: The Busy Student's Guide to Study Hacking

1. Learning as an Adult: Has the rate of adults returning to university increased? Christie sheds light on this trend and offers actionable tips to improve your writing skills and study habits.
2. Choosing Between an MBA and a Tech Program: What's the right program for you? We dive into the essential questions you should ask yourself before opting for a degree.
3. Selecting a School or Degree Program: Guidance on making this crucial decision that will impact your future.
4. The Impact of Generative A.I. on Jobs: How is generative A.I. likely to affect employment as technology advances? Get insights straight from the expert.
5. Balancing Act: Learn how to prioritize and manage your time better and achieve a more excellent balance in your life, straight from the author of 'Get the Degree Without Losing Your Mind.'

• Website: Mediakit
• session 106, 'The Journey of a Working Professional Pursuing a Degree in A.I