OPS Unfiltered

What makes business in Asia unique? Join David Dayton as he shares his experiences living and working in Thailand, Taiwan, and China, unraveling the cultural nuances that shape business practices in the region. From the role of relationships and trust in Chinese business dealings to the cultural significance of overtime work and social bonding activities, this episode offers a clear look at how cultural dynamics influence success in Asian markets. David also sheds light on governance differences between China and the U.S., the social intricacies of Southeast Asian markets, and strategic tips for entrepreneurs aiming to enter or exit these regions. 

Meet David Dayton

David Dayton is a seasoned expert in Asian business cultures, with over two decades of firsthand experience. Having lived and worked in Thailand, Taiwan, and China, David combines a deep understanding of Southeast Asian corporate culture with practical insights from his time as an educator, anthropologist, and business consultant. He holds a Ph.D. in Chinese corporate culture and has spent years navigating complexities in international sourcing, supply chain management, and cross-cultural business strategies. Through his work, David provides valuable guidance to entrepreneurs and organizations seeking to operate effectively in Asian markets.

What if your emails could convert like a landing page? Join Brice Douglas, co-founder of Zaymo, as he shares the story of turning a simple idea from a BYU hackathon into a revolutionary email marketing platform. From Y Combinator to building a tool that transforms static emails into dynamic, interactive experiences, this episode dives into the challenges and triumphs of startup life—securing funding, fostering co-founder relationships, and redefining email engagement. The latest episode of OPS Unfiltered with Jared Ward is a must-listen for anyone interested in tech startups, email marketing, and innovative solutions.

Meet Brice Douglas

Brice Douglas is the co-founder of Zaymo, a cutting-edge platform that redefines email marketing by transforming emails into interactive tools for ecommerce brands. While studying at BYU, Brice joined forces with his co-founders, Santiago and Danny, to build Zaymo after a winning hackathon experience.

Through his leadership, Zaymo secured nearly $2 million in funding and graduated from the prestigious Y Combinator program. Brice focuses on simplifying email marketing, helping brands drive real results with innovative, user-friendly solutions. His entrepreneurial path showcases a creative and determined approach to problem-solving in the digital marketing world.

"The real power of AI? It’s not in replacing systems—it’s in making them smarter." This episode of OPS Unfiltered dives deep into a dynamic conversation with Fabricio Miranda, CEO of Flieber, on how AI is reshaping business operations in ecommerce and retail. From disrupting supply chain tools to transforming junior-level tasks, Fabricio, Jared, and Brendon debate whether AI can truly deliver or if it’s overhyped. Discover how AI assists in decision-making, cleans messy data in seconds, and even sets the stage for a future where one person could run a $200 million ecommerce brand with AI-powered efficiency.

Meet Fabricio Miranda

Fabricio Miranda is the CEO and founder of Flieber, a decision-making tool focused on inventory planning for e-commerce and retail businesses. With a strong background in supply chain operations, Fabricio offers practical insights into optimizing inventory management and improving business decisions. He emphasizes the challenges and opportunities of integrating AI into operational tools, highlighting its ability to simplify tasks like data cleaning and mapping. His approach focuses on using technology to enhance existing systems, making operations more efficient and user-friendly.

Is your brand strategy strong enough to withstand ecommerce pitfalls? In this episode, Tana Cofer shares her journey from corporate life at Pattern to founding RosieRai and Glitter Faced. She provides valuable insights on brand potential, omnichannel strategies, and the impact of technological advancements in marketing. Tana also discusses inventory management on platforms like Amazon and the importance of compelling product listings and storytelling.

Meet Tana Cofer

Tana Cofer is a dynamic entrepreneur and innovator known for her leadership in ecommerce. As the founder and CEO of RosieRai, she has built a thriving agency dedicated to helping small to medium-sized businesses succeed on major online marketplaces like Amazon, Walmart, and TikTok Shop. With extensive experience in digital marketing, including roles as Director of Advertising at Pattern®, where she managed multi-million dollar brands, and at Jamberry, where she boosted revenue through strategic website optimization and email marketing, Tana has made a significant impact in the industry. Currently, she is also the co-founder of Glitter Faced, a brand that enhances moments with unique edible glitter products. Tana’s expertise in digital marketing, combined with her entrepreneurial spirit, continues to drive her success in creating memorable and impactful brands, making her an inspiring figure in the ecommerce industry.

Tune in to the latest episode of OPS Unfiltered as Jared Ward and Brendon Beebe shares how Luminous blazes a path - hitting a milestone of $1 million in ARR and setting their sights on $10 million.

Jared and Brendon reveal how the team is leveraging AI, hackathons, and NetSuite CRM enhancements. Plus, meet Jordan Bush, Luminous backend developer genius, and hear the latest insights from industry events like SaaStr. Don't miss out!

Meet Jared Ward & Brendon Beebe

Brendon Beebe and Jared Ward are the masterminds behind the strategic growth and innovation at Luminous. Under their leadership, Luminous integrates AI into product development to optimize niche use cases without fully pivoting to AI-driven solutions. They focus on enhancing the wholesale experience, with features like automated billing and improved sales order invoicing, positioning Luminous competitively. Their approach to restructuring customer support and exploring new growth opportunities underscores their commitment to driving the company's success and expansion. Brendon and Jared's vision and leadership continue to propel Luminous toward new horizons.

From college grad to SaaS leader, meet Tanner Chatterley, CEO of OrderProtection.com. He shares how he mastered the VC hustle at Route, pivoted for success, and built OrderProtection through smart partnerships, tech, and exceptional customer service. Unpack the secrets of collaboration, company culture, and the power of listening to your customers. All these and more on the latest episode of OPS Unfiltered!

Meet Tanner Chatterley

Tanner Chatterley is the CEO of OrderProtection.com, a leading SaaS company providing ecommerce brands with shipping protection and post-purchase support services. Tanner shares how his career evolved from a fresh graduate at BYU-Idaho to leading a fast-growing SaaS company in the ecommerce sector. His insights emphasize the importance of staying in constant communication with customers, a lesson he learned throughout his roles in companies like Route and Aumni. Tanner highlights how this customer-centric approach helped him differentiate OrderProtection.com, building sophisticated tech solutions that align with customer needs and scale the business.

Struggling with ecommerce accounting? Join Jon Blair, Founder of Free to Grow CFO and Jared Ward on the latest episode of OPS Unfiltered as they talk about revenue recognition, inventory accounting, and time zone challenges. Discover the benefits of outsourcing your CFO needs and explore Finaloop, an innovative accounting software. Tune in for practical tips to avoid costly accounting errors!

Meet Jon Blair

Jon Blair is a seasoned financial expert specializing in ecommerce operations. With a background in both COO and CFO roles, Jon has a unique perspective on the financial challenges and opportunities facing ecommerce businesses. He has successfully scaled multiple ecommerce brands, including Guardian Bikes, and has appeared on Shark Tank. Jon's expertise lies in optimizing accounting practices, streamlining operations, and providing strategic financial guidance to help ecommerce companies achieve sustainable growth.

What if your company could achieve 6x customer growth in just one year? Join Luminous co-founder and CTO Brendan Beebe as he shares the journey of building Luminous. Find out how Brendon landed major ecommerce clients and how he and the Luminous team is aiming for a $3 million ARR. Gain SAAStr insights as Brendon reveals the importance of equity distribution in startups. He also shares lessons learned from early marketing struggles and how Luminous bounced back. Tune in now to the latest episode of OPS Unfiltered!

Meet Brendon Beebe

Brendon Beebe is the Co-founder and CTO of Luminous, a leading ecommerce platform that has achieved rapid growth through its innovative approach. Under Brendon's guidance, Luminous has successfully navigated the challenges of traditional ERP systems and developed a tailored solution that meets the unique needs of mid-market ecommerce businesses. With a focus on transparency, equity, and customer satisfaction, Brendon has played a pivotal role in Luminous's success and continues to drive the company's growth.

Is your product idea safe overseas? Darin Long, a manufacturing veteran, spills the beans on how to protect your intellectual property. From tooling security to supply chain espionage, this episode is a must-listen for anyone bringing products to market.

Meet Darin Long

Darin Long, founder of InfiTex and several other successful ventures, is a seasoned expert in global manufacturing. With decades of experience and a deep understanding of global supply chains, he's mastered the art of protecting intellectual property. From China to Guatemala, Darin has firsthand knowledge of the challenges and solutions. His insights will help you keep your competitive edge.

Join us as we chat with Parker Burr, founder of Feet Clothing, about his journey from college dorm room to successful e-commerce brand. Discover how he mastered sock printing, tackled inventory challenges, and scaled his business on Shopify. Parker shares his lessons on balancing marketing and operations, the power of paid advertising, and the hurdles of rapid growth. Tune in to the latest episode of OPS Unfiltered for a raw and honest look at the ups and downs of entrepreneurship.

Meet Parker Burr

Parker Burr is the founder of Feet Clothing, a successful e-commerce brand he built from the ground up. From his college dorm room to a thriving business, Parker's journey is marked by innovation and resilience. He’s navigated the challenges of inventory management, burnout, and venture capital, offering invaluable insights for aspiring entrepreneurs. Today, Parker is dedicated to supporting the next generation of e-commerce founders through his company, Flagship.