How do you integrate new systems into a business smoothly?

In this episode, Josh and Taylor (Meet Taylor, the newest member of the Luminous team, just in from foreUp Golf) share the keys to careful implementation and onboarding, highlighting the critical role of attention to detail in Luminous's operations. Discover how to build lasting client relationships and provide excellent service, crucial for boosting operational efficiency and customer satisfaction.

Learn about effective strategies for streamlining processes and choosing the best communication channels. Taylor will cover the importance of accountability, sharing insights from his work with LitJoyCrate and Skubana. Join the conversation and explore how to scale customer implementation while keeping service personalized.

Meet Josh Sanders

As Head of Accounts at Luminous, Josh delivers custom, practical implementation strategies for e-commerce businesses. His expertise includes managing Amazon channels and handling the complexities of 3PLs and wholesale. He works closely with clients to tailor inventory systems to their needs with an approach that focuses on deeply understanding each business's unique challenges and goals, guiding them toward efficient operations and better visibility.

Meet Taylor Caldwell

Taylor brings a client-first mindset to Luminous after rocking various customer-facing roles. From managing apartments to leading success at foreUp Golf, his BYU public health background blends with real-world experience. Now, he ensures clients have a smooth ride with Luminous, using clear communication and teamwork to unlock their e-commerce potential.

Wondering what separates a $10 million e-commerce store from a $100 million powerhouse? E-commerce marketing guru Damian Dayton, CEO of Creatably, shares his secrets to success in our interview. He stresses the importance of strong marketing leadership, especially for companies nearing that growth milestone. He shares his insights into the power of engaging content and commercials that build brand loyalty and recognition.

In this episode of OPS Unfiltered, get a peek behind the curtain at the world of commercial editing and fresh marketing insights. Discover Damian's journey as he discusses the shift from operational focus to creative marketing, using examples from Pillow Cube and Utah's business scene, insights on early-stage growth challenges, Apple's privacy impact, and moving towards value-driven campaigns. 

Meet Damian Dayton

Damian Dayton is the Chief Creative Officer and co-owner of Creatably, a leading company in e-commerce marketing. With almost 30 years of experience, Damian leads with engaging storytelling and effective data-driven strategies. Under his guidance, Creatably has launched over a hundred successful campaigns for both startups and well-known brands such as Pillow Cube, StairSlide, and Thread Wallets. Damian believes in the power of great creative work to stand out in the digital era, handling challenges with both humor and insight. His personal stories add a relatable touch, bridging technology with everyday life. As a marketer, storyteller, and innovator, Damian always looks for new ways to connect brands with consumers, establishing Creatably as a key player in the e-commerce field.

E-commerce wiz Zechariah Hintz joins Jared Ward to share his incredible ecommerce journey - from his early days in online perishable sales at Smithfield Foods to his current venture, Glitter Faced, Zech offers strategic insights on scaling operations and the importance of choosing the right approach. He also shares a humorous anecdote from his early days, reminding us that valuable lessons often come from honest mistakes. 

In this episode of OPS Unfiltered, learn valuable lessons on managing inventory during a crisis, crafting a bespoke Warehouse Management System, and the art of rebounding from setbacks.

Meet Zechariah Hintz

Zechariah Hintz is a veteran in the e-commerce sector. His journey began at Smithfield Foods, followed by a pivotal role at Pattern, an e-commerce firm where he was instrumental in scaling the business from millions to over a billion dollars in revenue. Zech has honed his skills in navigating through challenges, from handling pandemonium in warehouses during the pandemic to resolving inventory dilemmas. Currently, at the helm of Glitter Faced, he expertly blends product allure with astute inventory management. Zech's journey provides invaluable insights for anyone venturing into the world of ecommerce.

In this episode of Ops Unfiltered, Founder and CEO Jared Ward cracks the code on back-end systems. He exposes the limitations of ERPs and downmarket tools, revealing the gap Luminous was built to fill. Tune in for actionable insights!

Meet Jared Ward

Before building Luminous, Jared Ward wasn't just a software CEO, he was a seasoned entrepreneur with a string of successful direct-to-consumer (DTC) brands under his belt. This hands-on experience gave him a front-row seat to the challenges faced by businesses, especially when the pandemic hit.

It was this frustration with clunky back-end systems that sparked the idea for Luminous. Jared saw a gap in the market for a solution that was both powerful and user-friendly.  Driven by his own struggles, he set out to create a platform that would revolutionize the way businesses manage their operations.

In this episode of OPS Unfiltered, join Jared Ward, CEO and Founder of Luminous, for an unfiltered discussion on e-commerce platforms. Alongside industry experts Brendon Beebe and Josh Sanders, they'll dissect the pitfalls of NetSuite, explore the promise of new solutions like Luminous, and share valuable insights on successful SaaS product development, customer-centric strategies, and implementation approaches. Get ready to uncover secrets to thriving in the ever-evolving e-commerce landscape. This episode is packed with actionable takeaways – tune in now!

Meet Josh Sanders

Josh is a dynamic professional who was virtually raised in the bustling world of e-commerce, thanks to his family's Thread Wallets brand. This unique upbringing imbued him with an intrinsic understanding of operations and a deep passion for the industry from a very young age. Josh's approach combines a rich legacy of e-commerce knowledge with innovative strategies and a client-centered focus, making him a pivotal figure in driving success for Luminous and its diverse portfolio of clients.

Meet Brendon Beebe

Brendon is the CTO behind Luminous, where his expertise and vision are integral to revolutionizing backend e-commerce systems for today's brands. With a distinguished track record, he most recently served as the CTO of ForeUp Golf, steering the company to its zenith as the leading ERP provider in the golf industry, culminating in a successful exit.

In this episode of Ops Unfiltered, discover the secrets behind leading the leaders with Luminous co-founder and CEO Jared Ward. Join him as he sits down with founder coach Chad Brown, delving into the intricacies of leadership and entrepreneurship. Uncover the keys to success, from open communication to confronting difficult conversations head-on. Gain insights into fostering full transparency with both employees and customers, while also learning the importance of taking full responsibility in every aspect of leadership. With Brown's expertise, explore the significance of immediate feedback and ensuring alignment of vision within your team. Don't miss this episode of Ops Unfiltered, where you'll uncover invaluable lessons for navigating the challenges of leadership in today's fast-paced business landscape.

Meet Chad Brown

Chad Brown is a dynamic founder coach with a passion for empowering entrepreneurs and their teams to achieve their fullest potential. With years of experience in coaching and business consultancy, Chad specializes in helping founders navigate the complexities of scaling their visions and aligning their teams with core organizational goals. His expertise lies in fostering open communication, encouraging ownership, and cultivating an environment where difficult conversations are seen as opportunities for growth and alignment.

In this episode of OPS Unfiltered, discover the secrets behind scaling your business from startup to success, straight from the expert insights of Free to Grow CFO co-founder Jon Blair. Join Luminous CEO and co-founder Jared Ward as he delves into Blair's journey, from navigating the early stages of high-growth companies to sealing the deal on Shark Tank with Guardian Bikes. Gain invaluable advice on managing operations, matching costs with revenue, and optimizing inventory for exponential growth. Plus, uncover when it's the right time to integrate ERP systems and avoid the common pitfalls of premature implementation. Don't miss this episode of Ops Unfiltered, where you'll learn how to leverage technology to streamline financial operations and strategically propel your business forward. Tune in now for actionable strategies and expert insights!

Meet Jon Blair

Jon Blair previously held the roles of COO and CFO at Guardian Bikes, a company that received an investment from Mark Cuban on the ABC show Shark Tank. There, he was a pivotal member of the founding team and instrumental in driving the DTC kid's bike brand's revenue from inception to multi-million dollar status over four years while also securing over $15 million in funding. Following his tenure at Guardian Bikes, Jon established Free to Grow CFO. This venture is Jon's way of extending his financial expertise to burgeoning DTC brands, offering them the strategic benefits of CFO services on a part-time, outsourced basis. 

In this episode of Ops Unfiltered, join Luminous founder and CEO Jared Ward as he explores the intricacies of supply chain management with Shyft Global founder Alex Burdge. Discover Burdge's insights on prioritizing product sales over fulfillment complexities. Uncover key lessons on selecting 3PL partners, optimizing supply chains for efficiency and scalability, and fostering healthy relationships with suppliers and vendors to drive business success.

Meet Alex Burdge

Alex Burdge is a seasoned supply chain management expert and the visionary founder of Shyft Global, a company renowned for its innovative approach to supply chain challenges. With an educational background from Brigham Young University, where he majored in supply chain management, Alex honed his skills and passion for the field through various roles within the supply chain sector, gaining invaluable insights and experience. His entrepreneurial journey began as a response to identified market gaps, driven by a desire to offer disruptive solutions and create substantial value in supply chain management.

In this episode of Ops Unfiltered, join Luminous CEO and co-founder Jared Ward as he dives into the world of e-commerce with Fawn Design CMO Trevor Crump. Discover Crump's journey from consulting to serving as CMO, as he shares insights on scaling e-commerce businesses and overcoming common pitfalls. Learn about Crump's innovative solution, Bestie AI, designed to enhance direct customer communication and deepen brand connections, and gain valuable advice on content creation for business growth and visibility.

Meet Trevor Crump

As one of the original partners of Asher Golf, Trevor helped to launch and elevate the brand. After his tenure at Asher, Trevor transitioned to a consulting role, where his skills were sought after by burgeoning e-commerce brands looking to carve out their niche in competitive markets. Trevor's entrepreneurial spirit led him to the role of Chief Marketing Officer at Fawn Design, where he was instrumental in steering the company's marketing strategies and expanding its market presence. His success at Fawn Design showed his ability to blend creative marketing with data-driven decision-making.

In this episode of Ops Unfiltered, join Luminous CEO and founder Jared Ward as he dives into the world of logistics with Revamp Fulfillment founder Devin Barker. Discover the power of starting small, scaling up with attention to detail, and embracing customer service as a core strategy in navigating the challenges of the 3PL industry. Barker's journey showcases the advantages of being agile and selective in client partnerships, highlighting the path to building a successful business grounded in operational excellence and client satisfaction.

Meet Devin Barker

Devin Barker is a seasoned entrepreneur and logistics expert who has carved a niche in the third-party logistics (3PL) industry. He founded a successful 3PL company, Revamp Fulfillment, that stands out for its commitment to transparency, customer service, and operational efficiency. An advocate for continuous learning and adaptation, Devin is passionate about sharing his insights with others in the industry, helping them navigate the challenges and opportunities of 3PL.