Optimal Instinct with Trish

In a world of technology, managers are leaning heavily into automating everything they can to increase efficiency. The problem is it takes away from the human-to-human part and widens the disconnect between manager and employee.

Heidi Lynne Kurter is a Leadership Coach and Workplace Culture Consultant collaborating with global leaders of companies from startups to Fortune 500 companies. She specializes in onboarding, media relations, leadership strategy, content creation, internal communications, and workplace culture.

In this episode, Heidi shares how she helps business leaders build foundational habits that help them be successful, productive, and impactful leaders for their team establishing goals, identifying gaps, and creating a plan of action. 

Why you have to check out today’s podcast:

• Learn how to become an impactful business leader that inspires the high-performing team built for success
• Find out how to overcome the disconnect between management and employees
• Discover the importance of developing a workplace culture

“The cost of turnover is so much more than the cost of actually having a good hire..”

– Heidi Lynne Kurter

Valuable Free Resource: Sign up to receive your FREE "The New Manager's Guide To Effective Employee 1:1s"

Download Now: https://landing.mailerlite.com/webforms/popup/q2e4l9?

 

 

Key Takeaways from Heidi Lynne Kurter:

“Toxic behaviors, they may have the same elements, but they’re not the same exact behaviors. I believe in taking a step back and investing–investing in an outside party to come in and take a look at your business.“

“If you’re not happy with your culture if you’re not happy waking up and going to the office, if you know that there are things going on around you that you’re not happy about, If you’re not happy with your Glassdoor reviews or Indeed reviewed

talent, then you need to hire someone to help you figure out why that is. And you need to figure out exactly why that is.”

Connect with Heidi Lynne Kurter:

• Website: https://www.heidilynneco.com
• Facebook: https://www.facebook.com/heidilynneco
• Linkedin: https://www.linkedin.com/in/heidilynnekurter

Connect with Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

How does your pricing match up? Are you a Rock Start Pricer?

As for Paul Klein, you want to price the client, not your solution.​ How you price is a direct reflection of your brand's position and value in the marketplace.

Paul Klein is a Business Scaling + Pricing Strategy Consultant for Existing (and aspiring) Business Coaches & Consultants. Paul has perfected what he calls the “3 Pillars” approach to building, scaling, and pricing your consulting, freelance, and solopreneur services in a way that helps you Rock Your Pricing to 7 figures in revenue. 

In this episode, Paul talks about all things pricing and why he is not an advocate of the hourly billing. For him, it's not just a matter of charging more or raising your rates, it is recognizing the circumstances around your products and services and then positioning for maximum value for you and your clients.

 

Why you have to check out today’s podcast:

• Learn how charging by the hour becomes limiting to your business
• Discover why you should never charge hourly
• Learn the best approach in pricing

 

“If you provide a highly exclusive service, then you should be compensated well. Just like guys in the NBA. There are not too many people who can do what LeBron James does or Tom Brady. And when you have those types of skills, then you should be compensated well for them.”

– Paul Klein

 

Valuable Free Resource: Are you a Rock Star Pricer?  Consultants, Freelancers, Coaches, and Solopreneurs Click Below To Find Out How Your Pricing Stacks Up! (includes actionable steps you can take to increase your rates)

Take the Quiz: https://tinyurl.com/PaulKleinPricingQuiz 

  Key Takeaways from Paul Klein:

“When you move away from hourly, the sky’s the limit. You can charge for value, you can create a win-win. The biggest problem with hourly is it creates that automatic disjointedness with our clients.“

“[How to be a rockstar pricer?] The more you are charging on value, the more you are using productized services, and away from hourly, the higher your rating will be and you’ll be a rock star pricer.”

“You want to price the client, not your solution. So what is the value that your product or service is bringing to their client?”

  Connect with Paul Klein:

• Website: https://www.paulklein.net
• Linkedin: https://www.linkedin.com/in/paul-klein-b8338424
• Facebook: https://www.facebook.com/paulklein.net

Connect with Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

Every business is a “Leaky Bucket,” and most of those leaks can be contained—if you are willing to change your mindsets and lead your business a little differently.

Howard M. Shore, founder, and CEO of Activate Group Inc. is a bestselling author and serial entrepreneur specializing in liberating C-Suite teams from the barriers holding them back personally and professionally.

In this episode, Howard shares how he helps frustrated business leaders solve common issues in the areas of people, strategy, and execution that drain energy, direction, and profitability from every business. He provides insights on how to effect change and ignite growth in the leadership team in order to achieve an organization’s full potential.

  Why you have to check out today’s podcast:

• Discover how to effect change and ignite growth in the leadership team in order to achieve an organization’s full potential
• Find out how Howard’s proven system helps increase the confidence of leaders in growing a business and achieving better results
• Learn why it is important to unlock the untapped potential of all your employees

 

“Every leader has a lot more revenue and profit potential than they ever imagined. And the key to that is unlocking the untapped potential of all of their employees.”

– Howard Shore

  Key Takeaways from Howard Shore:

“Most organizations don’t really understand what it costs them when they keep the wrong people.“

“Every leader on the team needs to understand cause and effect. Every action or inaction will make those numbers better. And so then understanding from the 8020 rule,  80% of our output comes from 20% of the inputs. Which things do we want our teams to really focus on, so we can get maximum advantage.”

  Connect with Howard M. Shore:

• Website: https://activategroupinc.com
• Facebook: https://www.facebook.com/ActivateGroupInc
• Linkedin: https://www.linkedin.com/in/howardshore

  Connect with Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

 

Improving the quality of employee’s lives is one of the best things you can do for your employees and your business. 

Unquestionably, clutter is bad for business. It not only slows your employees down, it weighs them down. They are less productive than they would like to be and as a result, less happy than they would like to be.

Barbara Hemphill, often referred to as the “Paper Tiger Lady” is an internationally recognized expert on increasing profits, productivity and peace of mind by eliminating physical, digital, emotional, and spiritual clutter. She has a bestselling book called 'Taming the Paper Tiger' based on the premise: Clutter is postponed decisions.

Barbara has appeared on Good Morning America, the Today Show, The View, CNN Nightly News, and in publications including USA Today, New York Times, Fast Company, Reader’s Digest, Real Simple, and Guideposts. Her most recent book is 'Less Clutter More Life'. 

In this episode, Barbara shares how to eliminate physical, digital, and emotional clutter to create a “productive environment,” an intentional setting in which everyone can accomplish their work and enjoy their lives.

 

Why you have to check out today’s podcast:

• Learn the emotional and physical cost of clutter
• Discover how excessive clutter in the workplace becomes a potent energy-drain to employees in constant disarray
• Learn how to create an organized environment allowing everyone to enjoy their work-life and accomplish more

“The core of my work for 40 years has been helping people understand that clutter is postponed decisions.”

– Barbara Hemphill

Valuable Free Resource: Productive Environment Scorecard™

Click the link below to begin answering a series of questions

that will determine your Productive Environment Score.

https://productiveenvironment.com/Scorecard/

 

  Key Takeaways from Barbara Hemphill:

“One of the biggest challenges that people face in the world today is being overwhelmed. And the reason we’re overwhelmed is because of clutter.“

“Why do we postpone the decisions? It’s because of emotion. And that emotion is usually fear.”

“Something is organized if you can answer yes to these four questions. Question number one, ‘Is does it work?’, Question number two, ‘Do you like it?’, Question number three, ‘Does it work for the other people it impacts?’, and Question number four is,’ Can you recover quickly?’.”

Connect with Barbara Hemphill:

• Website 1: https://barbarahemphill.com
• Website 2: https://productiveenvironment.com
• Linkedin: https://www.linkedin.com/in/barbarahemphill

Connect with Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

 

Debbie Allen is a Certified Speaking Professional, internationally-known business growth, and market positioning expert. She has been a professional speaker for over 25 years and has presented before thousands in 28 countries. Debbie is a bestselling author of nine books, including her newest book Success is Easy: Shameless No-Nonsense Strategies to Win in Business published by Entrepreneur Press.

In this episode, Debbie exposes the common symptoms and mistakes that stop most people from taking the right action towards positive change, growth, and success. She also shares brilliant business insight and actions to implement to help define, leap, and achieve success towards more meaningful work and life experience.

Why you have to check out today’s podcast:

• Learn actionable strategies from Debbie that proves that your dream is not nearly as far as you think
• Discover how to get out of your own way and take the first step towards success
• Learn how having a motivated and driven team is your key to achieve business success

 

“The biggest failures in business is either fast growth or not taking action. Also, taking too much action too fast and not having the talent, the team behind you that can carry all of that.”

– Debbie Allen

 

Valuable Free Resource:

A book that shares the no-nonsense reality and shameless secrets about success - https://www.successiseasybook.com/ 

 

Key Takeaways from Debbie Allen:

“If your business is shifting, your target market is shifting. You need to be speaking directly to them.“

“It’s the perception you put out there from the very beginning [that will make] people decide whether they want to be turned from a prospect to a buyer.”

“Know what you do well and outsource the rest.”

Connect with Debbie Allen:

• Website: https://debbieallen.com
• Linkedin: https://www.linkedin.com/in/debbieallenspeaker
• Twitter: https://twitter.com/debbieallencsp
• Facebook: https://www.facebook.com/DebbieAllenInternational

Connect with Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

Don’t spend all your time fine-tuning your offer, value proposition, product, or service. Just put it out there

Get clear on what you want to achieve. Make progress towards it and get closer to that goal by taking that 'imperfect action'.

Recognize that if you’re going to go into a new industry, that it’s going to typically take longer for you to start seeing results. So if you can leverage your past experiences that can really help you.

Michael Zipursky is the CEO of Consulting Success® and Coach to Consultants. He has advised organizations like Financial Times, Dow Jones, RBC, and helped Panasonic launch new products into global markets, but more importantly, he’s helped over 370 consultants from around the world in over 50 industries add six and seven figures to their annual revenue. 

In this episode, Michael shares proven principles on how to get clients, productize your offerings and build a highly profitable consulting business

Why you have to check out today’s podcast:

• Learn how to package and position your consulting services to add more revenue, save you more time, and scale your business without driving yourself crazy
• Discover how being super focused on your ideal clients bring more business
• Learn how to develop your messaging that speaks and creates a lot more traction in making your ideal client buy

“Within mindset, the one framework or principle that I have used quite consistently over the years is one of ‘imperfect action’. Once I set my mind to something, once I’ve gotten clear on what I want to achieve, then the best way to actually make progress towards it and get closer to that goal is to take action.”

– Michael Zipursky

 

Valuable Free Resource:

FREE 47 PAGE BLUEPRINT FOR CONSULTANTS:  Learn how to land more clients, increase your fees and win more proposals - https://www.consultingsuccess.com/blueprint

Key Takeaways from Michael Zipursky:

“Look at your past experience and expertise, like where have you played? Where do you already have a track record of results? Recognize that if you’re going to go into a new industry, that it’s going to typically take longer for you to start seeing results. So if you can leverage your past experiences that can really help you.“

“Make sure that you’re focusing on someone that has a true need, in a pain,  got a problem you have to solve. That also has the ability to invest.”

“That feedback that you will get from the marketplace, from people you speak to, and how they resonate and respond or don’t respond, will teach you more than anything. So get out there, take action, learn from it. It’s not a failure. It’s not a mistake, every experience that you have, you’re going to learn something from it. As long as you take those learnings and you use them to make better decisions going forward. You’re gonna end up improving and ultimately reaching your goal.”

Connect With Michael Zipursky:

• Website: https://www.consultingsuccess.com
• Linkedin: https://www.linkedin.com/in/zipursky
• Twitter: https://twitter.com/MichaelZipursky

  Connect With Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

Focusing more on customer experience and customer satisfaction is a smart goal for any sales organization.

Jeff Gothelf works as a coach, consultant, and keynote speaker helping companies bridge the gaps between business agility, digital transformation, product management, and human-centered design. Most recently Jeff co-founded Sense&Respond Press, a publishing house for practical business books for busy executives.

In this episode, Jeff shares how he helps organizations build better products and executives build the cultures that build better products through his background in design and customer experience that ensures that the customer’s voice is front and center in every discussion.

 

Why you have to check out today’s podcast:

• Discover how to influence customer behavior
• Learn how to create a customer-centric strategy for your business
• Learn how to build a customer-centric culture in your organization

 

“The real measure of success is—what will people be doing differently and people being your customers, maybe your staff as well, but ultimately your customers, what will they be doing differently if you solve their problems successful?”

– Jeff Gothelf

 

Subscribe to the newsletter: https://www.senseandrespondpress.com/

  Key Takeaways from Jeff Gothelf:

“I think most importantly, again, is to really ask yourself, ‘Are you implementing a solution? Are you solving a problem?'”

“Instead of what’s the customer problem that you’re trying to solve, what is the professional challenge you’d like to solve for yourself? And if you solve it, what will you be doing differently?”

“Always dig into the stories in the past, you’ll find it to be super interesting about how people got in where they are.”

Connect with Jeff Gothelf:

• Website: https://jeffgothelf.com/
• Website 2: http://senseandrespondpress.com
• Linkedin: https://www.linkedin.com/in/gothelf
• Twitter:https://twitter.com/senserespond

Connect with Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

How well do you know your customers' deepest needs? And, how do you address those?

It is not enough just to create products. You need to know the people you are serving; and, most importantly, you need to know what they truly need. Having a comprehensive understanding of your customers is the key to achieving core business goals.

But how can you get into your customers mind?

Jeremy Greenberg is the Founder of advisory firm Avenue Group and CEO of exercise equipment company Flyte Fitness. He has been interviewed by many media outlets, including Entrepreneur, Fast Company, and The Los Angeles Times. 

In this episode, Jeremy talks about customer diplomacy, how to deepen the usually tenuous relationship with the customers and why sending out surveys without knowing how to ask the right questions is a trap. He also shares his insights about qualitative and quantitative data, as well as at the tools you need to have to get to know the customers better and deeper.

 

Why you have to check out today’s podcast:

• Learn the story of how a puppy taught Jeremy about customer service and why communicating with tact and diplomacy with your customers is essential
• Discover why it is important to listen to your customers and build a deep relationship with them that transcends the tenuous relationship into a converting transactional deal
• Know if surveys are sufficient enough to gain customer insight or are there other methods available to truly understand customers

 

“We find that most business leaders don’t really focus sufficiently on understanding what makes their customers and the market really tick.”

-Jeremy Greenberg

Valuable Free Resource:

Avenue Group Insights:

Dedicated to sharing counterintuitive and practical information through entertaining articles.https://avegroup.com/insights/

 

Blog:

What a Puppy Taught Me About Customer Service: https://avegroup.com/puppy-taught-customer-service/

Key Takeaways from Jeremy Greenberg:

“We have a whole process we call customer diplomacy, where we understand that the relationship that businesses have with their customer is very tenuous, and it’s transactional.”

“Do something. Recognize that there is an issue and not pay it lip service. Do qualitative before you do quantitative.”

“Data alone is not going to drive decision making. If you think about major decisions that companies have made, the headline is not because of data, the headline is because there’s a narrative, there’s a story supporting the data.”

Connect With Jeremy Greenberg:

• Website: https://avegroup.com/
• Linkedin: https://www.linkedin.com/in/jeremygreenberglinked
• Facebook: https://www.facebook.com/avegrp 
• Twitter: https://twitter.com/AveGrp

Connect With Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle/ 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

 

When a buyer comes knocking, will you be ready?

If a buyer approaches you tomorrow will you be in a position to maximize and receive the greatest valuation for your business?

Linda Rose is a seasoned M&A Consultant with more than 30 years of success across management consulting, cloud computing, SaaS, and financial services.

In this episode, Linda shares her insights about how to build a business through acquisition and strategies to maximize the company’s value for a future sale, and to one-day …get acquired for millions.

  Why you have to check out today’s podcast:

• Learn when is the right time to sell your company and how long does it take to sell?
• Know the importance of knowing the owner’s readiness to exit and the common mistakes owners face when trying to exit their company
• Find out specifically what your company is worth today and how you can increase that value for that possibility to get acquired for millions

 

“Any astute CEO should be working on their company for successful exit one day.”

– Linda Rose

 

Learn How You Can Increase Your Company Value for a Future Sale

Begin Your Assessment Now: Value Maximizer Assessment™

Access code for Optimal Instinct  with Trish listeners: PC2020

 

Key Takeaways from Linda Rose:

“ When people get to that point where they decide they want to sell their company, a lot of the value or what they think the value of their company is worth, is what they need in their retirement .”

“Knowing what I know, today, I would never start another company, again, without an exit plan in mind, and growing it with that intent. Because if you go in with that attitude, you can truly achieve so much more quicker.”

  Connect with Linda Rose:

• Website: https://www.rosebizinc.com/
• Facebook: https://www.facebook.com/RoseBizInc/
• Linkedin: https://www.linkedin.com/in/klindarose/
• Twitter: https://www.twitter.com/klindarose

Connect with Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle/ 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle

Yuri Kruman is a corporate HR Strategy/Organization Design Consultant and expert on the Employee Experience (EX), board member, startup advisor, Forbes Coaches Council member, as well as a contributor to Forbes, among other top platforms.

He is the author of “What Millennials Really Want From Work and Life” (Business Expert Press, March 2019) and the forthcoming, “Mastering the Talk to Master Your Life”

In this episode, Yuri shares how he helps leaders across the enterprise develop their employees to thrive consistently so that they can do their life’s best work, impact, and not feel like they are in a ‘sausage factory’ as coined by Yuri.

  Why you have to check out today’s podcast:

• Understand the mistakes that business leaders make in terms of attracting, retaining, motivating, engaging, and developing their employees and people
• Learn how to increase engagement and productivity of your people  plus help them work smart, not just hard
• Learn ways to improve the future of employee experience

 

“The vast majority of problems in the workplace can be solved with zero money and resources. All you have to do is talk to people. Just find out what makes them tick, what is on their mind. And try your best to actually care.”

– Yuri Kruman

 

Valuable Free Resource from Yuri Kruman

 

• Eight Steps Fortune 500 HR Leaders Must Take To Embrace The Employee Experience: Read here: https://yurikruman.com/eight-steps-fortune-500-hr-leaders-must-take-to-embrace-the-employee-experience
• Free HR Toolkit from Yuri: Download Here: https://yurikruman.com/hr-toolkit

Key Takeaways from Yuri Kruman:

“A lot of people that I work with, they’re very talented, they’re incredibly ambitious and motivated. But a lot of the time the may not have the awareness they need to have the mindset, have the tools, the language of psychology to really understand their people.”

“As a company grows, there’s less and less of this kind of communication flow. Information becomes stale by the time it reaches somebody who feels appreciated. And it just becomes a sausage factory. So that’s kind of my specialty to come into a sausage factory and put the pieces back together and say, ‘Okay, we’re all really humans. How do we create the systems and the mindset in order to build something even much greater?’“

Connect with Yuri Kruman:

• Website: https://yurikruman.com
• Linkedin: https://www.linkedin.com/in/yurikruman
• Twitter: https://twitter.com/Blueprint2Thriv

Connect With Trish Tagle:

• TrishTagle.com: https://trishtagle.com
• Facebook: https://www.facebook.com/TrishTagleLeadership
• LinkedIn: https://www.linkedin.com/in/patriciatagle 
• Instagram: https://www.instagram.com/iamtrishtagle/ 
• Book: Everyone Knows You Suck: Bad Boss Stories. A Succinct Guide by Trish Tagle