Order Up

This week we revisit the 2023 State of the Restaurant Industry report with the perspective of Kevin Bryla, Chief Marketing Officer and Head of Customer Experience, for SpotOn, our presenting sponsor for this report. Kevin joins Karly to discuss the three big tech trends impacting restaurants in 2023, the state of takeout and delivery, and POS system innovations.

A new and positive normal is starting to take hold at restaurants across the country. In the 2023 State of the Restaurant Industry Report, nearly three in four restaurant operators say they are getting comfortable with their day-to-day operations and are focused on sustaining that growth in 2023. This week, Hudson Riehle joins us to discuss the report findings and what to expect in the year ahead.

This week, Karly speaks with P.F. Chang’s CEO Damola Adamolekun about setting high goals and finding purpose in P.F. Chang’s focus on guest experience and improving the lives of their 15,000 employees.

This week, Karly speaks with Cord McLean, Director of Leadership Development and Diversity & Inclusion at Bloomin’ Brands, about inclusive leadership and community building.

This week, Karly speaks with Helen Jane Hearn, the National Restaurant Association's Senior Director of Enterprise Programs, about the What's Hot 2023 Culinary Forecast results.

This week, Karly speaks with ProStart educator Scott Cave and RYRA program alumni Jaymeerah Harris and James Henry about the Restaurant Youth Registered Apprenticeship program.

Creating space for people of all different backgrounds to speak up and share ideas results in an environment of support and camaraderie that elevates businesses. This week, James Fripp, Chief Equity and Inclusion Officer at Yum! Brands, joins us to discuss the importance of representation and encouraging accountability by democratizing diversity.

This week, Karly speaks with Larry Sigler, Director of Food Safety for Waffle House, about preparation for and recovery from natural disasters.

This week, Michelle Korsmo speaks with Roz Mallet and Chef Kisha Hunter in the second installment of Order Up’s CEO-hosted miniseries with Association members about key topics and issues.

This week, National Restaurant Association President & CEO Michelle Korsmo speaks with Lance Trenary, President & CEO of Golden Corral Corporation and NRA Chairman, in the first installment of Order Up’s guest-hosted miniseries with Association members about key topics and issues.