Order Up

Order Up

By National Restaurant AssociationBusinessNewsBusiness NewsCareersManagement
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Order Up episodes

  • Future Restaurant Legislative Advancements
    This week on Order Up, we’re joined by Sean Kennedy, Executive Vice President for Public Affairs, and Mike Whatley, Vice President of State Affairs, to get the low down on the legislation that most impacts restaurant operators in 2022.
    23 min
  • Continuing a Family Legacy with V&M Bistro
    This week, hear sister duo Vincenza and Margherita Carrieri-Russo talk about continuing their family legacy in the restaurant industry, how they adapted during the pandemic as a small business, and why food is a gift of love and gratitude.
    26 min
  • Building Trust through Authentic Relationships
    Creating space for people of all different backgrounds to speak up and share ideas results in an environment of support and camaraderie that elevates businesses. This week, James Fripp, Chief Equity and Inclusion Officer at Yum! Brands, joins us to discuss the importance of representation and encouraging accountability by democratizing diversity.
    31 min
  • 2022 State of the Restaurant Industry

    Over the past two years, the restaurant industry has been met with challenge after challenge. While we aren’t quite over the hill yet, 2022 is looking to be a year of transition and growth. 

    This week, Hudson Riehle joins us to discuss the 2022 State of the Industry report and how the culture of restaurants continues to evolve to meet the needs of consumers. 

    • (1:40) - Research and knowledge group
    • (2:50) - What's in store for 2022
    • (6:08) - The rise of quick-service dining
    • (10:20) - The fall of on-premise dining
    • (14:42) - The next generation of restaurant goers
    • (17:11) - What's Hot survey
    • (20:28) - Points of access
    • (22:14) - Travel and tourism
    • (24:18) - Employment outlook for restaurants
    • (26:00) - Depressed income environment
    • (29:06) - Efficiency and variety
    • (31:51) - Advocating for funding

    This podcast is not intended to provide medical or legal advice, and nothing in this podcast shall be deemed to create or grant any rights to any third parties. Podcast listeners are encouraged to do their own research, and where appropriate, obtain the advice or guidance of legal counsel or the input of other experts with respect to their practices and/or applicable laws. Listeners are encouraged to consider the applicability and suitability of the information provided for their own individual circumstances, and the National Restaurant Association and its affiliates cannot warrant the applicability of the information to any particular listener or party. Given the rapidly evolving nature of the pandemic, guidance may change as our understanding of unique challenges that COVID-19 poses within each country, state, and locality evolves.

    If you'd like to receive new episodes as they're published, please subscribe to Order Up in Apple Podcasts, Google Podcasts, Spotify or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.

    Podcast episode production by Dante32.

    35 min
  • Community Commitment with Elephants Delicatessen
    Community is a key element in what makes the restaurant industry thrive. This week on Order Up, Cheyenne Terbrueggen of Elephants Delicatessen, joins us to discuss their sustainability efforts, how they are giving back to their community, and why they expanded their business to include a wholesale program amidst the pandemic.
    22 min
  • Healthcare Access in the Hospitality Industry
    Over the past 18 months, healthcare has been a focal point of conversation as a result of the ongoing COVID-19 pandemic. Today on Order Up, Kimberlee Vandervoorn joins us to discuss how UnitedHealth Group is creating access to healthcare resources for hospitality workers.
    27 min
  • Kids Live Well
    Finding healthy, kid-friendly choices at restaurants can often be a struggle for families. This week on Order Up, we talk to Jeff Clark and Maggie Gentille to learn how the National Restaurant Association’s updated Kids Live Well program is empowering restaurateurs to provide healthy options for children in their communities.
    25 min
  • Investing in Diverse Communities
    When businesses are represented by leaders from within the communities they serve, those businesses thrive. Today on Order Up, Merary Simeon, VP of global diversity, equity, and inclusion at PepsiCo, and Elisia Flores, CEO of L&L Hawaiian Barbecue, join us to discuss the importance of recognizing the health and economic disparities that disproportionately affect minority communities and investing in these communities to counter this.
    35 min
  • Celebrating 25 Years of MFHA
    This week on Order Up, we’re celebrating 25 years of MFHA! Gerry Fernandez joins us to talk about how his vision has evolved since he first founded MFHA in 1996 and why diversity, equity, and inclusion have become the focus of modern businesses.
    31 min
  • Customer and Employee Loyalty Programs
    Last year, restaurants were in crisis figuring out ways to keep making sales. This year, as the customers return, we’re seeing an increase in employee dissatisfaction. Tama Looney, Head of Customer Success at Global Payments, joined us for a look at how loyalty programs can benefit both customers and employees. She also shares gift card purchase trends and makes the case of responsible use of data. Listen in!
    24 min

About Order Up

From the publisher's feed

The Order Up podcast, brought to you by the National Restaurant Association, brings you stories from behind the research and the policy during this time of impossible decisions. Every other Monday, we…