Order Up

Order Up

By National Restaurant AssociationBusinessNewsBusiness NewsCareersManagement
Download on the App Store

Order Up episodes

  • PRIDE in the Restaurant Industry
    Order Up is kicking off Pride month with Transgender activist and restaurateur Michaela Mendelsohn. Michaela shared her transition experience and discussed her mission to help restaurant owners create more inclusive spaces for both employees and customers. Take a listen to the episode to learn how you can become an ally to our friends in the trans community.
    21 min
  • Quick Bite: State Legislature Trends with Mike Whatley
    With vaccination rates rising across the country, rules and regulations surrounding dine-in options are changing fast. Mike Whatley, VP of State Affairs and Grassroots Advocacy at the National Restaurant Association, joined us to discuss some of the changes in public policy and what they mean for restaurants.
    13 min
  • Tools for Tough Multicultural Conversations

    The restaurant industry is one of the most diverse industries in America. According to today’s guest, Gerry Fernandez, it is one of the few career paths that can take you from the dish room to the board room.

    That diversity is a key reason why it is imperative that senior leadership in the restaurant industry stop shying away from tough conversations about race, sexual orientation, and gender. Gerry is the President and Founder of the Multicultural Foodservice & Hospitality Alliance, and it is his life’s work to help restaurant leaders see the value in building a diverse, equitable culture for both employees and guests.

    Listen to our conversation with Gerry for tips on improving your cultural fluency and learn how to approach uncomfortable conversations. Gerry makes the case for how diversity, equity, and inclusion can increase your bottom line.

    • (01:05) - Building a diverse and inclusive culture
    • (02:42) - The impact of race relations
    • (06:09) - Cultural fluency
    • (10:09) - Setting the stage for tough conversations
    • (16:59) - Conversation guidelines
    • (20:08) - Multicultural Foodservice & Hospitality Alliance
    • (21:40) - One person can make a change

    Nothing in this podcast shall be deemed to create or grant any rights to any third parties. Listeners are encouraged to consider the applicability and suitability of the information provided for their own individual circumstances, and the National Restaurant Association, the Multicultural Foodservice and Hospitality Alliance, and their affiliates cannot warrant the applicability of the information to any particular listener or party. This podcast is not intended to provide medical or legal advice. Given the rapidly evolving nature of the pandemic, guidance may change as our understanding of unique challenges that COVID-19 poses within each country, state, and locality.


    If you'd like to receive new episodes as they're published, please subscribe to Order Up in Apple Podcasts, Google Podcasts, Spotify or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.

    Podcast episode production by Dante32.

    25 min
  • Quick Bite: Tips for COVID Legal Compliance with Angelo Amador
    Vaccinations are finally widely available. In a rush to get back to normal service, many restaurants are trying to ensure their workers get vaccinated. But there is a big difference between encouraging and mandating employee vaccinations. Angelo Amador, Executive Director of the Restaurant Law Center, stopped by Order Up to offer tips on how restaurant owners can stay in compliance with legal regulations.
    17 min
  • Sustainable Packaging in the Restaurant Industry
    The pandemic forced most restaurants to rely on takeaway and delivery. This was a huge learning curve for restaurants that relied on in-person dining. After a year of an influx of to-go, restaurants are looking for packaging that is functional, safe, and sustainable. This week on Order Up, we’ve brought in a roundtable of experts to discuss packaging strategy.
    34 min
  • Quick Bite: Understanding the Employee Retention Tax Credit
    Pandemic relief for restaurants has come in many different forms, which has created some confusion for operators wanting to access these resources. Aaron Frazier is the Director of Health Care and Tax Policy for the National Restaurant Association. He joined us this week to explain all the details of the Employee Retention Tax Credit. Listen to the episode to find out your eligibility and how it can help your restaurant.
    11 min
  • Creative Restaurant Solutions during the Pandemic
    The restaurant industry took a hit during the pandemic. Some restaurants, however, were able to lean into innovative solutions to mitigate the damage. Today on Order Up, we’re talking to Jeff Drake of Protein Bar & Kitchen and Carl Howard of Fazoli’s. Jeff and Carl shared some creative ideas they came up with to drive sales. Listen for more.
    37 min
  • Quick Bite: Restaurant Industry Leadership Programs for Veterans with Ed Walden
    Military service members face a lot of uncertainty when they leave the uniform behind. The National Restaurant Association’s Educational Foundation recognizes the skill and talent of members of the military and has several programs to help them land good restaurant jobs. Dr. Ed Walden leads the military and apprenticeship programs for the foundation and took time to speak about how they benefit service members.
    14 min
  • Nimbus Women Face The New Frontier of Dark Kitchens
    It is International Women’s History Month and what better way to celebrate than to hear how women in the restaurant and hospitality industry are changing the game? This week on Order Up, we’re talking to the entrepreneurs behind Nimbus Kitchen as well as hearing from one of their customers who has achieved great success. Tune in!
    25 min
  • Restaurant Industry Priorities for 2021 with Tom Bené
    The last year has been one of hardship and challenge. It has also led to sweeping changes and creative thinking in the restaurant industry. Tom Bené, CEO of the National Restaurant Association, returned to Order Up to offer insight on the year ahead as well as some of the findings from the 2021 State of the Restaurant Industry report. Tune in.
    27 min

About Order Up

From the publisher's feed

The Order Up podcast, brought to you by the National Restaurant Association, brings you stories from behind the research and the policy during this time of impossible decisions. Every other Monday, we…