What if the future of hospitality lies not just in exceptional service, but in the seamless integration of technology? In this episode, Gorjan Lazarev, CEO of Orea Hotels and Resorts, reveals how his innovative approach to digital transformation is reshaping the guest experience across 20 properties in the Czech Republic.

Key Takeaways:

• Discover how Orea Hotels successfully implemented online check-in and checkout systems, increasing guest satisfaction and operational efficiency.
• Learn about the strategic use of technology, including the introduction of service robots like Pepper, to enhance guest interactions and streamline operations.
• Understand the importance of employee engagement and satisfaction in driving customer experience, supported by innovative tools like Luther One for internal feedback.