Our Digital Nation

This week's guest is Jaya Kathuria, Chief, New Services & Systems Development, Bureau of Consular Affairs, U.S. Department of State.

The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequities. Join us we sit down to talk to executives, thought leaders, and DEI champions to explore the intersection of government, technology, and equity-centered design as we consider what a truly 'digital nation' could mean for us all.

This week's guest is Katie Cook, Senior Director, Sales Strategy, Salesforce.

The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequities. Join us we sit down to talk to executives, thought leaders, and DEI champions to explore the intersection of government, technology, and equity-centered design as we consider what a truly 'digital nation' could mean for us all.

This week's guest is Kenneth M. Bailey, CEO of ASB Solutions, LLC.

The work of advancing diversity, equity, inclusion, and accessibility has dominated public discourse in recent years, and many public sector organizations are re-examining organizational policies to better understand how to address historic inequities. Join us we sit down to talk to executives, thought leaders, and DEI champions to explore the intersection of government, technology, and equity-centered design as we consider what a truly 'digital nation' could mean for us all.

Los Angeles County Metropolitan Transportation Authority (L.A. Metro), built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.

Robin O’Hara, Executive Officer of the regional transit card, joins us to talk about the strategy behind this work and the opportunities it is unlocking.

Cary, NC is located just outside of Raleigh-Durham. And the local government has embarked on a number of use cases that sound like something right out of the Jetson’s. CIO turned CMO Nicole Raimundo gives us the inside scoop.

The Arizona Strategic Enterprise Technology Group (ASET), a think-tank style office within the Arizona Department of Administrative Technology.  

Doug Lange, Chief Strategy Officer, and Jennifer Quintero,IT Manager, Business Analysis for the Business Engineering Group, share their experience and best practices, and the wins that helped them navigate a relationship-based mission structure.

Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform.

Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.

Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. 

Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.

Peter Schwartz — Salesforce's Chief Future Officer and innovator, author, and co-founder of the Global Business Network — joins us to discuss the future of customer experience and its resulting impact on transit agencies like BART, as well as what it means for government as a whole.

We're coming to you live from Washington's D.C.'s Office of Unified Communications, talking about the results and impact the team has seen after re-platforming 311 on the cloud.