As part of the submissions for the inaugural UC Awards we spoke to award nominee Diabolocom about their year so far, the main industry trends impacting them, and their plans for 2019. Customer experiences and contact journeys are becoming ever more important in the business world as companies try to use them to differentiate their products and services in competitive markets. The customer contact centre is the key constituent of this so providing an innovative platform to best enable customer success is critical. That is exactly what Diabaolocom are aiming to achieve with their cloud contact centre platform and today we hear from them about how they want to help their partners to maximise customer experiences.