Pharma is looking to understand and embrace customer experience by the minute.

In this episode, Richard Schwartz, Life Sciences, Medical Device, and Digital Health Practice Lead at Medallia, talks about the value of customer insights in life sciences. Many companies in different industries have realized that organizing themselves around their customers can be a very productive decision, and pharma companies are catching on. Richard speaks of the importance of listening to customers’ voices, how call centers and customer support are starting points for this data collection, and why leaders should be aware of it. Throughout his conversation with host Natanya Wachtel, they discuss how making decisions with insights into customers’ needs, sentiments, and emotions can impact a company’s financial profit, employee experience, and research outcomes.

Tune in to this episode to learn about Richard Schwartz’s knowledge of how customer insights are the future of many healthcare companies!

Click this link to the show notes, transcript, and resources: outcomesrocket.health

Every parent should feel good about feeding their baby regardless of how they do it.

In this episode of Marketing Mondays, Andreea Borcea interviews Jennifer Forster, VP of Payer and Market Strategy at SimpliFed, a lactation company that provides baby-feeding support to parents on their feeding journeys from the comfort and safety of home. Through a telehealth platform, they provide services marketed mainly toward parents, any person around a baby, and providers within the healthcare ecosystem. Breastfeeding support is a right not many know they have, so SimpliFed focuses on letting parents know what resources are available to them around whatever method they choose to feed their baby. Jennifer talks about the challenges SimpliFed deals with when establishing relationships with payers, in making them understand the value of breastfeeding support and building trust with the potential consumers who might need their services.

Tune in to this episode to learn how SimpliFed is creating a new model for optimal feeding connecting with parents, payers, and providers!

Click this link to the show notes, transcript, and resources: outcomesrocket.health

Digital Innovation in Healthcare is a big bucket we love to talk about!

On today’s episode of the Outcomes Rocker Podcast, we welcome the outstanding Jennifer Goldsack, CEO of the Digital Medicine Society, and Ryan Vega, Chief Officer of Healthcare Innovation and Learning at the U.S. Department of Veterans Affairs, to discuss the current state of digital innovation in our field. DiMe and the VA just started a partnership in which the main goal is to bring together digital solutions, ideas, and innovation for better healthcare outcomes. They also share a bit of their journey in the industry, the challenges they’ve gone through, and how developing solutions that create a meaningful experience for patients and clinicians is the way to go. The concept of pushing technology forward must include a more holistic approach to treating patients. 

Tune in to this incredible episode about healthcare technology and digital innovation.

Click this link to the show notes, transcript, and resources: outcomesrocket.health

Out of a bad medical outcome can come inspiration to change the world.

In this episode of Everyone Hates Healthcare, Michael Swartz, our host, is honored to have Dana Donofree, a fashion designer, founder of AnaOno, and breast cancer survivor. Dana’s life changed when, on the eve of her 28th birthday, a diagnosis of HER2 breast cancer came back positive. She took this experience to advocate for herself and others and start a successful business that changed the fashion perspective for breast cancer survivors after enduring surgery. Any medical diagnosis explanation can be overwhelming for the patient, reason why it is best when one has a reliable team of physicians to navigate it through, as Dana shares while going through her experience. Many resources are available for cancer patients nowadays; remember, you are not alone.

Tune in to this beautiful story of resilience, advocacy, and making a difference for women and people with breasts worldwide.

Click this link to the show notes, transcript, and resources: outcomesrocket.health

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In recognition of the 19 annual National Cyber Security Awareness Month, The Outcomes Rocket Network has launched a 10-part podcast series to elevate Cyber Security Awareness in Healthcare on our main channel, the Outcomes Rocket Podcast. Partnering with leaders in healthcare cybersecurity in their capacity as members of the Health Sector Coordinating Council, the podcast aims to illuminate advances made in protecting critical healthcare infrastructure and patient safety, and areas that need further focus to put a stop to Cyber Crime.

What are some basic things that we should be doing to combat prevalent threats that healthcare systems are facing?

In this episode, Saul Marquez had a conversation full of valuable information with Erick Decker, Vice President and Chief Information Security Officer for Intermountain Healthcare, and Julie Chua, Director of the Governance, Risk Management, and Compliance division within the HHS Office of Information Security. Healthcare cybersecurity is in critical condition and so members of the healthcare industry and the Health and Human Services (HSS) have joined forces to improve it. After different task force research efforts were made, the Health Industry Cybersecurity Practices (HICP) document was published. Erick and Julie break down what this publication is all about, the process that took place to write it, and its importance as a manual to protect patient safety with cybersecurity. In the end, cyber safety is patient safety, let us not forget that.

Tune in to this episode to learn about the Health Industry Cybersecurity Practices document that will help healthcare organizations and professionals keep their cybersecurity on point!

Lean Six Sigma and facilities management are great tools to improve lab operations.

In this episode, Jessica Beltran, Associate Director of Lab Operations at Seeker Biologics, talks about mechanisms she has learned to improve efficiency in the lab. At a very young age, Jessica was diagnosed with an autoimmune disease, which drove her into science and LabOps. With a varied, interesting career, she gained knowledge on lean six sigma and facilities management that she would bring into the laboratories she has managed since. Learning management consulting taught her the importance of contingency planning and keeping a short distance between leadership and lab frontline workers to support the science better and make operations more efficient.

Tune in to this episode to listen to Jessica’s journey and learn how she applies her knowledge to improve everything she touches!

Click this link to the show notes, transcript, and resources: outcomesrocket.health

We need to create systems that can harness technology to improve care. In this episode, Dr. John Chelico, National Chief Medical Information Officer for CommonSpirit joins us.

As a software developer turned to medicine, Dr. Chelico's fascinating journey led him to become a CMIO in one of the country’s largest health systems. He talks about how CommonSpirit seeks to change the system with technology to bring care to patients without easy access. He explains how as a CMIO his role has transcended the implementation and optimization of the EHR to be a player delivering in both a technical and clinical field toward the mission and vision of the health system by helping providers, operations, and business. He discusses what healthcare needs to learn from other industries, like remote actions that can improve consumers' lives.

Tune in to this episode to learn about what Dr. John Chelico is doing to modernize the experience of what healthcare looks and feels like!

Click this link to the show notes, transcript, and resources: outcomesrocket.health

Nursing informatics is becoming a Need-to-Have asset in healthcare.

In this episode of the Future of Global Informatics, TJ Southern interviews Chris Grutta, a healthcare professional and registered nurse with over ten years of experience. As happened to many, Chris stumbled into nursing informatics as a second career, and after about a decade in it, he’s identified several paths for opportunities in the profession. In regards to that, he discusses technology integration and data analytics as branches that have exciting potential for the future of healthcare. To legitimize nursing informatics, mentoring those entering the field and letting them know people are being vocal about their love for this profession is critical, as TJ and Chris discuss. There are many types of nursing and recognizing them and their capabilities within the system could be game-changing for the industry.

Tune in to learn about the many opportunities nursing informatics can bring!

Click this link to the show notes, transcript, and resources: outcomesrocket.health

Prescription drugs are powerful and can help people, but they can also be very harmful. In this episode, Josh Benner, founder, and CEO of RxAnte talks about improving medication use and pioneering a value-based business model for pharmacy. 

In the United States, for every dollar spent on prescription drugs, another is spent on misuse consequences, increasing costs and decreasing efficiency.

RxAnte provides pharmacy care management programs, like predictive analytics technology and workflow management software to oversee patient-level drug therapy management. Josh points out the Mosaic Pharmacy Service, a value-based service that works with prescribers to help patients in complex and vulnerable situations find their best possible regimen to help with adherence. He explains how RxAnte developed analytic software that turns insights into action for patients' healthcare providers and Mosaic. Finally, he enthuses about the potential for innovation in pharmacy care management delivery for high-need patients.

Tune in to this episode and listen to how Josh Benner is improving the pharmacy experience from RxAnte!

Click this link to the show notes, transcript, and resources: outcomesrocket.health

Clinical Research is not an individual sport, it is a team sport in which one variable affects every outcome.

In this episode, Jennifer Byrne, CEO of Javara, talks about taking a different approach to clinical research, improving it, and changing the narrative it has been associated with so far. In their conversation, Jennifer speaks about what an IRO is and why this type of company is different from other pharmaceutical companies conducting research nowadays. She presents CRAACO as an approach to clinical research and its intentions by giving some examples of its application. She brings awareness to different issues that occur in clinical research, including mistrust, complexity in systems and protocols, transparency, and teamwork. For her, the future of clinical trials will be in patient-centricity, understanding centricity as including the patient as part of the team.

Tune in to this episode to learn the hard things about clinical research and how to manage them!

Click this link to the show notes, transcript, and resources: outcomesrocket.health