Discover the transformative leadership philosophy of Franck Arnold, Managing Director of London's legendary Savoy Hotel, in this captivating promotional clip from the exclusive interview series "Learning from the Best." Join Claudia Koestler and Dan Harris from the Podcast "Over Here, Over There" as they delve into Mr. Arnold's innovative hiring process and his unique approach to leadership, which features an inverted pyramid model that prioritizes support and positivity.

In this sneak peek, learn how Mr. Arnold identifies top talent and fosters a culture of excellence within one of the world's most iconic hotels. Whether you're an aspiring leader, a hospitality professional, or simply curious about the inner workings of luxury service, this clip offers invaluable insights into the art of leadership and team building in the high-stakes world of luxury hospitality.

Don't miss out on this opportunity to learn from the best—hit play now to unlock the secrets that keep The Savoy at the forefront of the hospitality industry!

Are you ready to learn from the best? Watch the full-length interview with Franck Arnold on the ‪@OverHereOverThere‬  Podcast here.

#leadership #Hospitality #FranckArnold #SavoyHotel #LuxuryService #TeamBuilding #podcast #overhereoverthere  #empowerment #customerservice #recruitment #podcast

Key Takeaways

• Service excellence is rooted in genuine engagement
• Hiring should focus on cultural fit and character
• Soft skills are as important as technical skills
• A smile can significantly enhance customer experience
• Empower employees to take ownership of their roles
• Mistakes are opportunities for learning and growth
• A supportive culture fosters employee satisfaction
• The Savoy's reputation is built on collective ownership
• Leadership should be about guiding and inspiring
• Feedback is essential for continuous improvement

Key Quote

• "I'm at the bottom of the pyramid."

Step into the world of luxury hospitality with our groundbreaking interview featuring Franck Arnold, the visionary Managing Director of London's iconic Savoy Hotel. In this exclusive sit-down, the hosts of the Podcast "Over Here Over There", Claudia Koestler and Dan Harris, uncover the secrets behind The Savoy and Arnold's exceptional leadership that keeps The Savoy at the pinnacle of the hospitality industry worldwide, from cultivating a stellar team to embracing innovation in a centuries-old institution.

Learn about:
- Cutting-edge hiring strategies that build an award-winning staff
- Sustainable practices that set new industry standards
- Harnessing AI to enhance guest experiences
- Stress management techniques for high-pressure environments
- Overcoming Global Challenges
- How Mr. Arnold steers The Savoy through turbulent times
- Brexit's impact on luxury hospitality
- Adapting to post-pandemic travel trends
- AI versus the Human Touch
- Balancing tradition with modern guest expectations
- The secret to discretion
- Bringing music back to the Savoy
- What's next for The Savoy and Franck Arnold

This captivating interview is the first in our new "Learning from the Best" series, where "Over Here, Over There", your Podcast Across Borders, tap into the minds of industry titans to bring you actionable wisdom and inspiration.

For the full YouTube video interview, see here. Please don't forget to subscribe and like the podcast on all socials! Thank you!

BBC Radio Gloucestershire host David Smith and 'Over Here, Over There' podcast host Dan Harris reflect on the life and legacy of former US President Jimmy Carter, who passed away at the age of 100. They discuss his presidency, marked by significant achievements in diplomacy and human rights, and the challenges he faced, including economic difficulties. The dialogue also highlights Carter's post-presidency humanitarian efforts and his enduring humility, which left a lasting impact on American politics and society.

Discussion points:

• Jimmy Carter was the longest-lived American president.
• He was known for his ethical approach to politics.
• Carter's presidency was marked by both successes and failures.
• He prioritized human rights in his foreign policy.
• The Camp David Accords were a significant achievement.
• Carter's post-presidency work greatly enhanced his legacy.
• He tackled global issues like disease and poverty through the Carter Center.
• Carter's humility set a standard for future politicians.
• His focus on environmental policies was ahead of his time.
• Carter's life exemplified a commitment to service and compassion.

A gripping street-level view of America's most consequential election yet, as European-American duo Claudia Koestler and Dan Harris take you through the pulsing streets of downtown Philadelphia. Watch as these international commentators decode the electric atmosphere, share candid voter conversations, and offer unique insights into this historic showdown between Harris and Trump. From early morning lines to evening tension, experience the raw energy of democracy in action through fresh, non-American perspectives. See why Philly could once again determine America's future.

#ElectionDay2024 #PhillyVotes #KamalaHarris #Politics #Democracy #LiveCoverage #donaldtrump

Summary

In this episode of Over Here Over There, BBC Radio Gloucester's Nicky Price highlights the upcoming US General Election and how local Americans (Dan Harris, Debra Drew, and Jenn Singer) in Cheltenham encouraged their fellow citizens to register to vote. BBC Radio Gloucester's David Smith discusses with them the importance of registering overseas Americans to vote, particularly in the upcoming U.S. election, and emphasizes the significance of swing states in determining the election outcome. The conversation builds anticipation for 'Over Here, Over There' podcast coverage from Philadelphia by Claudia Koestler and Dan Harris, where they will report on the election atmosphere and its implications for democracy. 

Takeaways

• The podcast aims to help overseas Americans register to vote.
• Swing states play a crucial role in U.S. elections.
• Civic engagement is essential for democracy.
• The OHOT (Claudia Koestler and Dan Harris) team is excited to cover the election from Philadelphia.
• Every vote counts, especially in swing states.
• OHOT will be joined in Philadelphia by David Smith (BBC Radio) and Debra Drew (Democrats Abroad UK), and hosted by Drexel University Professor Emeritus Mark Brack
• The importance of educating Americans about their voting rights.
• While in Philadelphia, Claudia will cover the election for a German newspaper.
• The atmosphere in Cheltenham reflects a strong American community.
• The upcoming election is seen as a pivotal moment for democracy.

Keywords

Voting, Overseas Americans, Swing States, US Election, Civic Duty, Cheltenham, Podcast, Democracy, Political Engagement, Election Coverage

Sound Bites

• "We just want people to exercise their right."
• "Your vote weighs a lot here."
• "It's going to be the most important state."

Buckle up for a wild ride with Claudia as she unveils the truth behind Oktoberfest—the festival that turns Munich into a unique playground for tourists! While millions flock to the beer tents, locals grapple with overcrowded streets, drunken revelers, and the commercialization of their beloved tradition. In this eye-opening episode, you'll hear firsthand accounts of Munich residents who flee the city or barricade themselves in their homes. Discover why a simple stroll to work can feel like navigating a horror movie, and learn about the cultural clash that turns authentic Bavarian spirit into a carnival of costumes. Prepare to rethink your Oktoberfest experience as this episode reveals the sobering truth behind the Lederhosen, Steins, and Pretzels.

YouTube Oktoberfest Walk-through

Keywords: Oktoberfest, Munich, beer festival, local perspective, tourism impact, cultural appropriation, overcrowding, commercialization

Sound Bites

• "Oktoberfest is a fascinating cultural phenomenon."
• "Many Munich residents flee from Oktoberfest."
• "It's like a huge party in your living room."

#Oktoberfest #Munich #BeerFestival #TravelPodcast #CulturalInsights #OverHereOverThere #GermanCulture #TouristTrap #LocalPerspective #BehindTheScenes

BBC Radio Kent presenter Anna Cookson and 'Over Here, Over There' podcast co-host Dan Harris discuss the first televised debate between US presidential candidates Kamala Harris and Donald Trump. Dan comments on the clash over immigration, abortion, and the economy. Kamala Harris criticized Trump for his ego-driven approach and lack of focus on the needs of the American people. Trump criticized American military aid to Ukraine and accused Harris of having no economic plans. Overall, Dan concludes that Harris came out on top, winning over independent and undecided voters. The debate could have a significant impact on the polls, especially with endorsements from celebrities like Taylor Swift. It is uncertain if there will be more debates leading up to the election.

Keywords

US presidential debate, Kamala Harris, Donald Trump, immigration, abortion, economy, independent voters, Taylor Swift endorsement

Takeaways

• The first televised debate between Kamala Harris and Donald Trump was fiery and focused on issues like immigration, abortion, and the economy.
• Harris criticized Trump for his ego-driven approach and lack of focus on the needs of the American people.
• Trump criticized American military aid to Ukraine and accused Harris of having no economic plans.
• Harris came out on top, winning over independent and undecided voters.
• Endorsements from celebrities like Taylor Swift can have a significant impact on the polls.
• It is uncertain if there will be more debates leading up to the election.

Sound Bites

• "Vice President Harris called the former president a laughing stock on the world stage."
• "I believe you deserve a president who actually puts you first."
• "That war would have never happened."

Claudia flips the script to highlight what makes Europeans stand out in the US. From childhood wonder at green road signs and skyscrapers to adult realities of being constantly recognized as European, it’s a wild ride. Accents, non-Hollywood teeth, and confusion over American coffee sizes are dead giveaways. Metric system struggles, tipping etiquette, and small talk woes add to the fun. Spotting a European? Look for someone squinting at grocery labels or fumbling with cash. Be kind and offer a good espresso—they're navigating a land where football means two things! Tune into Claudia's insightful and entertaining perspective and add your feedback below or on our website: overhereoverthere.org.  

Summary

Co-hosts Claudia Koestler and Dan Harris discuss Democrat US Presidential nominee Kamala Harris's selection of Tim Walz, Governor of Minnesota, as her Vice President running mate for the November 2024 General Election. They explore his background, communication skills, and rapid rise in the selection process. The conversation also touches on the importance of the Vice President's role on the ticket, the potential impact of the pick on voters, and the role of the Vice President in representing the country abroad. Claudia and Dan contrast the two Vice President running mates, Tim Walz and JD Vance, the Republican running mate, and the authenticity of the candidates.

keywords

Tim Walz, vice presidential candidate, Democratic Party, communication skills, campaign, weird, impact, voters, vice president, representation, authenticity

takeaways

• Tim Walz, the Governor of Minnesota, has been selected as the vice presidential candidate for the Democratic Party.
• His background as a school teacher, football coach, military veteran, long tenure in Congress and as Governor of Minnesota, along with his communication skills, make him a formidable candidate.
• The use of the term 'weird' by Tim Walz in the campaign has gained attention and resonated with anti-Trump voters.
• The selection of the Vice Presidential candidate is important as it reflects the party's platform and how the ticket plan and party will govern if elected.
• Tim Walz's authenticity and relatability are seen as strengths compared to JD Vance, the Republican running mate.

Sound Bites

• "Walz brought the term 'weird' into the election campaign."
• "He's about 60 years old and looks robust. He looks like an all-around American from the Midwest."

Summary

'Over Here, Over There' podcast cohost Claudia Koestler explores recent comments of Republican Vice Presidential candidate JD Vance regarding his belief that a woman's worth is tied to her role as a mother. Claudia discusses the harmful effects of this belief and emphasizes the intrinsic value of every person. She highlights the importance of respecting women's choices and autonomy and addresses the double standard and deep-rooted sexism in judging women based on their decision to have children. Claudia concludes by emphasizing that every individual's worth transcends societal expectations and JD Vance isn't qualified to represent anyone with his stated belief.

Keywords

woman's worth, motherhood, autonomy, sexism, judgment, societal expectations

Takeaways

• A woman's worth is not determined by her ability or choice to have children.
• Respecting women's choices and autonomy is crucial for a fair and equitable society.
• Judging women based on their decision to have children is a double standard and highlights deep-rooted sexism.
• Every individual's worth transcends traditional and limiting societal expectations.

Sound Bites

• "How can it be that some still hold onto a belief that a woman's worth is tied to her role as a mother?"
• "Respecting women's choices is crucial for a fair and equitable society, isn't it?"
• "The notion that women without children are less valuable is misogyny that seeks to control and diminish women."