Patient Experience Radio

Ruth Evans and Alf Collins discuss the importance of prioritising what matters most to patients through empathic communication and shared agenda-setting, while also addressing the challenges of implementing person-centred care within resource-constrained healthcare systems. Shifting the Focus to What Matters: Alf highlights the fundamental importance of understanding and responding to what matters most to individual patients, moving beyond a purely clinical focus. Communication Skills and Techniques: The podcast explores practical communication skills, such as open-ended questions, affirmations, and summaries, as well as techniques like negotiated agenda-setting, to foster more collaborative and effective conversations. Overcoming Barriers to Change: The discussion acknowledges the challenges of changing established behaviours and systems within healthcare, including time constraints, data access, and the need for both trained teams and prepared patients. Resources and Support: The podcast points to resources available for healthcare professionals, such as the NHS England website, the Picker website and the Personalised Care Institute, to support the implementation of person-centred care principles. #PEW2025 #Patientexperienceradio #PatExp #PatientPartnership #PatientEngagement

Ruth Evans interviews Bonnie Barnes, co-founder of the DAISY Foundation, and Carolyn Fox, a DAISY representative for the UK and Europe, about the importance of meaningful recognition for nurses and midwives and how the DAISY Award promotes a culture of appreciation and enhances patient care. The Power of Nursing Magic: The podcast explores the "nursing magic" - the unique blend of art and science, compassion, and expertise that nurses bring to patient care, and the importance of recognising and celebrating this. The DAISY Foundation's Impact: Learn about the DAISY Foundation's mission to honour extraordinary nurses and midwives, and how the DAISY Award provides a meaningful way for patients, families, and colleagues to express their gratitude. Research on Meaningful Recognition: Discover the research behind the DAISY Foundation's work, demonstrating the positive impact of recognition on nurse engagement, compassion satisfaction, and patient outcomes. Sustaining the Human Connection: The discussion addresses how to ensure the "nursing magic" isn't lost amidst increasing demands and technological advancements in healthcare, emphasising the importance of keeping the human connection front and centre.

#PEW2025 #Patientexperienceradio #PatExp #PatientPartnership #PatientEngagement

Ruth Evans interviews Hazel Carter, author of "Life's Good, it's the disease that's the problem" about her experiences as a carer and patient within the NHS, exploring empathy, communication, and practical improvements for a better patient experience. Carer and Patient Perspectives: Hazel Carter shares her insights from navigating the healthcare system as both a carer for her mother and husband, and as a patient herself, offering a unique and valuable perspective. Empathy and Communication: The podcast explores the importance of empathy and effective communication in healthcare, highlighting small, thoughtful gestures that can make a big difference to patients and carers. System Improvements: Hazel discusses practical ways to improve the patient experience, including better coordination of care, streamlined appointment systems, and the use of technology to provide information and support. What Does Good Look Like?: Hazel challenges healthcare professionals to consider "what good looks like" from the patient's perspective, emphasising the need for individualised care and a focus on the patient's overall well-being. #PEW2025 #Patientexperienceradio #PatExp #PatientPartnership #PatientEngagement

Join Ruth Evans, Sara Turle, and Wendy Matthews as they explore the essential ingredients and practical directions for creating effective patient partnerships in healthcare, fostering trust, empowerment, and improved outcomes for all. Essential Ingredients for Patient Partnership: Discover the core elements needed for successful patient partnerships, including strong leadership buy-in, mutual trust, meaningful involvement, a safe environment, and genuine communication. Directions for Success: Learn practical steps healthcare organisations can take to cultivate effective partnerships, such as securing leadership commitment, fostering a partnership-oriented culture, and ensuring impactful engagement opportunities. Patient & Staff Experience: Understand the interconnectedness of patient and staff experiences and why a holistic perspective is crucial for improving healthcare outcomes. Building Trust & Empowerment: Explore how to build and maintain trust with patient partners, empowering them to challenge and contribute meaningfully to healthcare improvement. #PEW2025 #Patientexperienceradio #PatExp #PatientPartnership #PatientEngagement

Ep 42: Royal Cornwall Hospitals Trust - Cornwall and Isles of Scilly End of Life Learning Path

Introduction by Ruth Evans, Managing Director of PEN. Interview with Suzanne Adams.

This project was a finalist in the "Partnership Working to Improve the Experience" category as part of PENNA 2019.

For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/QgiVVlhawpQ

Follow us:

Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @RCHTWeCare @PEN_NEWS #PEN10 #PENNA2019

Webinar recording from 24 May 2022.

The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year's awards, there is an opportunity for a diverse range of teams to showcase their work.

In this podcast, we discuss what makes a successful entry with our Question & Answer Session. Our panelists, consisting of judges and previous winners (from NHS trusts and industry), answer questions posed by prospective PENNA entrants on all things submission related. The conversation includes top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.

Webinar recording from 24 May 2022.

The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year's awards, there is an opportunity for a diverse range of teams to showcase their work.

In this podcast, we consider what makes a successful entry. Our panelists, consisting of judges and previous winners (from NHS trusts and industry), discuss how to use the judging criteria to create an impressive case study from your work. The conversation includes top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.

Webinar recording from 24 May 2022.

The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year's awards, there is an opportunity for a diverse range of teams to showcase their work.

In this podcast, we considered what makes a successful entry. Managing Director of PEN, Ruth Evans, and Group CEO of Picker, Chris Graham, discuss how to use the judging criteria to create an impressive case study from your work.

Ep 48: County Durham and Darlington NHS Foundation Trust - CDDFT Cancer Patient Experience Programme Introduction by Ruth Evans, Managing Director of PEN. Interview with Clare Doney This project was a finalist in the "CPES Award" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/sTTBlcO59qM Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @CDDFTNHS @PEN_NEWS #PEN10 #PENNA2019

Ep 47: Tameside and Glossop Strategic Commission & Tameside and Glossop Integrated Care Foundation Trust - Partnership Engagement Network (PEN) Introduction by Ruth Evans, Managing Director of PEN. Interview with Jody Smith This project was a finalist in the "Integration and Continuity of Care" category as part of PENNA 2019. For more information please go to our website: http://patientexperiencenetwork.org/ To watch the video presentation please visit: https://youtu.be/veg_Ys-vjXI Follow us: Twitter: @PEN_NEWS Facebook: https://www.facebook.com/patientexperiencenetwork/ LinkedIn: https://www.linkedin.com/company/patient-experience-network/ Instagram: https://www.instagram.com/patientexperiencenetwork/ @tandgicft @TGCCG @PEN_NEWS #PEN10 #PENNA2019