Mark Hagen, tenured franchise owner of Bellingham, Mount Vernon, Everett joins us this week to share his tips for retaining his long-time clients. Mark and Sandy Hagen are the top producing owners within the PNW and among the top elite of Express worldwide. Listen in as Mark tells us how small things make a big impact.

Feel like you never know what to say in your MPCs? This week Dawn and Kelly talk about questions you can ask in the interview process to ensure you don't struggle any longer!

What is a JOA? How do you use it? Why are there so many acronyms? Brett Weinberg, Professional Field Consultant for the West Zone, is here this week to answer all those questions and many more. Listen to why you should look through that inbox for your JOA and put it to use immediately.

With Ready for Takeoff wrapping up, what's next? Listen in as Dawn and Kelly discuss the Change Your Climate Challenge coming in Q4.

Interested in learning more about eDocs and what to expect in the coming roll out? This week Kelly and Dawn chat with Bayley Lichtenberg about how the eDocs beta test is going and what to expect to make the transition to paperless go smoothly in your office next month.

Join us as we mix it up this week and share Ready for Takeoff updates on the podcast instead of Facebook live! We are also giving region shout outs so don't miss this short episode.

Want to learn how to grow current accounts and make more money? Express has a process for that! This week Dawn and Kelly discuss the QC process and how to maximize your QC calls.

Hear how Express has evolved from one of the originals. This week, Dawn and Kelly chat with longtime franchisee Kris Hoglund to hear about what it was like to be apart of the early Express days and what a big transformation we have had.

Cheri Milford is in the Snoqualmie Studio this week and it's all about Office Services! Need to know why you should invest in office services? Listen up as Cheri & Dawn discuss the benefits of diversifying your business!

Dawn sits down with new sales reps, Katrina Engelbrecht (Olympia) and Jordan Bradley (Seattle) to share what they've learned so far, how they stay motivated, and their keys to success for new reps.