We can’t always control what happens during the day but we can control, more often than not, how we start and finish the day. By doing so we can put ourselves in a much better position to be able to deal with what comes our way in between.

In this episode I share lessons from David Halperns book: Inside the Nudge Unit and Matthew Syeds: Black Box Thinking on hassle/friction. I talk briefly about how it can be affecting procedural adherence and how to use/remove it to benefit ourselves and our organisations.

Asking the right questions at the right time can help apply objective reasoning to a situation, providing clarity and confidence to move forward or make a decision. This episode looks at a pair of questions that can do just that.

Maturity is an essential attribute of professionalism but what is it?

When asked what qualities does a professional display a common answer is calm. The fact that it’s easily trainable seems to be overlooked by many...

Vagueness is the enemy of progression and achievement. Whatever our professional or personal goals are it’s vital that we get clear on what success or even just progression looks or feels like.

In this episode I explore an important question when it comes to finding the obstacles that are holding us or our staff back. Is it a Skillset issue or a mindset one?

Being resilient doesn’t mean that you can then tolerate inappropriate behaviour. As I see it there are 2 purposes for increased resilience in such situations and that’s what I talk about about in this episode.

Following on from my ‘Red Flags’ video on the Professional Edge Project Facebook page (@ProEdgeProject) this episode explores briefly the use or lesson we can take from feeling overwhelmed.

“A word does not start as a word – it is an end product which begins as an impulse, stimulated by attitude and behaviour which dictates the need for expression.”

Peter Brook, The Empty Space: A Book About the Theatre: