We talk a lot about amenities in self storage—security cameras, clean units, keypads, gates—but what about you? The manager is one of the most important amenities at a facility, and often one of the most under emphasized.

Appearance, attitude, and professionalism can either enhance or hurt your facility’s image. What you wear and what you support during company time all sends a message about your business. Is it the message you want to send? Is it the message your organization wants to promote?

We cover:

✅ Why your personal presentation matters just as much as your property’s ✅ How to think about yourself as part of the customer experience ✅ Tips for keeping a clean, professional appearance without losing personality

Digital curb appeal and property curb appeal get a lot of attention these days. But don't forget that sometimes it's the personal curb appeal that makes or breaks the final sale.

Hosts: Josh Huff & Melissa Huff

Produced by Lighthouse Storage Solutions