What if one of your employees goes viral on TikTok... for all the wrong reasons?

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, dive into a modern dilemma facing every veterinary clinic: what happens when an employee’s personal behavior triggers public outrage, and suddenly your phones are blowing up with angry calls?

Inspired by a real-world Fourth of July viral incident (yes, involving antipasto salad), Ward and Mossor explore how personal conduct outside of work is increasingly spilling into the professional arena. They discuss the legal, ethical, and emotional chaos that can follow, and how practice managers and clinic owners can proactively prepare for it.

This conversation goes far beyond animal-related controversies. From racist remarks and political opinions to OnlyFans accounts and internet mob justice, today’s episode tackles the complex intersection of social media, privacy, team culture, and mental health.

You’ll hear practical advice for building internal response plans, supporting affected staff, protecting your clinic’s reputation, and knowing when it’s time to call an attorney. Because in 2025, being unprepared isn’t just naïve, it could be dangerous.