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Revisiting Disney's Trajectory Over the Last Two Years
We've got a Super Summer Series Surprise for you! For those who have been following along, or those who have just arrived (welcome!!), this summer we've been revisiting our favorite Pixie Dust & Profits podcast episodes from seasons past.
So far, we've had such an amazing time listening back to these popular episodes AND giving you updated information from our 2022 perspectives on the topics. This week, though, we're giving you something a little extra! ✨
When we decided to revisit Episode 020: Balancing Priorities & Surviving in the Day-to-Day, we immediately knew it was going to be different from other Summer Series episodes. We recorded this episode in April 2020, right after the lockdown started. This was deep in shutdown, and we had just begun to see some of the biggest business shifts in history happen right before our eyes.
Of course, things have changed considerably since COVID first came on the scene, and it might not make sense to look BACK at this episode… so instead, we made a new and improved version of the episode!
So, let's discuss what's happened with Disney since July 2020, and what we can take away from their projects and operations to support our businesses through hard times.
Disney does "new normal" in unexpected ways On March 15, 2020, Disney closed its magic gates (so very sad) only to reopen them four months later in July of the same year, but with some pretty strict rules in place for returning park guests.
They began with "soft" launches, each park receiving a different day to reopen with attendance capped and a new reservation service in place for all guests. This service included all areas of the park from attractions, to restaurants, to stores, to modes of park transport. Some of the new major safety measures that were instituted included:
✅ Temperature checks & required face coverings were mandatory for all visitors and cast members
✅ Magic bands were used whenever possible to facilitate mobile interactions rather than face-to-face (specifically in dining locations).
✅ An increased use of plexiglass barriers between guests and cast members
✅ Annual passes were no longer available for purchase; only existing annual pass members could renew.
✅ And the hardest pill to swallow: No parades, fireworks, or character meet-and-greets, and yes, that included character dining. 😭
Despite it all, Disney still remained confident that they could give their guests the same magical experience they're known for. They even created the "social distancing squad," a group of friendly cast members trained to enforce safety rules in a fun, energetic way. In all, Disney did a great job "protecting the magic" of the parks in a post-COVID existence. And hey, some form of Disney is always better than no Disney at all!
Now that it's been two years since their reopening, Disney has done away with a lot of the stricter guidelines: masks are optional, and parades, fireworks, and character dining and meet-and-greets have all returned. However, there are still some things that remain changed.
✅ Annual passes are very hard to get, and when you can, the prices have increased from previous years.
✅ Disney's reservation system remains in place and is looking like it's here to stay. You still have to reserve the park you want to visit on the day you plan to.
✅ You cannot "park hop" until after a certain time of day (2 pm most days, but it may vary). Gone are the days of spontaneity!
Disney Genie+: Pros and cons After over a decade, the FastPass system is a thing of the past. Move over and make room for the new kid on the block, Disney Genie+. Genie+ works a lot like the old method. You purchase the add-on ($20 a person) and have ultimate access to the Lightning Lane on 19 different Disney attractions. But there are limits to this magic, of course. When you choose to use a Lightning Lane on an attraction, you cannot reserve another Lightning Lane spot on a different attraction until you've either already completed your previous ride or have waited 2 hours. On top of that, you cannot use Genie+ repeatedly for any of the rides. So, if you plan on riding Haunted Mansion 20 times in one day, be prepared to wait in line for at least 19 of those rides. It is interesting that Disney used the time that they were closed to innovate something like their line system. If the parks never closed, would something like Genie+ even exist? We don't think so! While Disney does address some visitor pain points with this new method, a drawback of the Genie+ system in comparison to the FastPass system is the inability to choose a specific time to return to the attraction, which might leave you racing across the park madder than the Mad Hatter.
The "new normal" for your small biz When we talk about our "new normal," we're seeing so many changes. We saw a ton of businesses pivot — especially ones whose services or offers were mostly held in person. We also saw that many people had to decide how to grow their business while kids were at home, family members needed care, and if spouses or partners were laid off.
It was a time of rapid change, and we're still feeling the ripple effects today. As we navigate a post-COVID world, there are a couple things to take from Disney's decisions:
☝ Be aware of the current inflation situation.
Inflation is at a record all-time high, and you need to respond accordingly! Is it time to raise your rates? Do you need to raise your team members' pay? Remember, what you're paying yourself right now isn't what you were paying yourself even a few months ago. If you don't want to increase rates, how can you decrease your expenses?
✌ Be flexible – on a whole different level.
One of the things we've realized is that we want to ENJOY more of what's going on around us. Don't miss out, be intentional in slowing things down to open yourself up. Some of this means personal expense choices, like diverting savings or not making investments you planned to make. It's okay to do this! Life is short, make it sweet.
We want to hear how your priorities have changed in this "new normal"//"post-COVID" world!
Reach out to us, we love receiving and answering Instagram DM's!
If you're interested: we are currently taking applications for the next Pixie Dust Live event, click here to submit yours today!
And if you're planning a trip to Disney soon, and want to understand more about programs like Genie+ before you get there, visit our good friend Wish Upon a Planner® for all the ins and outs you'll need for your next magical adventure with the Mouse! 🏰🐭
Our Summer Series continues this week with another back-to-the-basics episode from Pixie Dust's past! As you might already know, we've been spending the summer revisiting some of our favorite episodes and also providing some much-needed updates from a 2022 perspective!
This week, we revisit Episode 014, where we discussed the successful collaborations that Disney has created — with some unexpected brands. We dig into Disney's versatility and ability to leverage any and all opportunities, while also providing some insightful information about how to make brand collabs work for YOUR biz.
Minnie Vans: Disney + LyftIf you've visited Disney recently, then you might have seen the world's cutest car cruising around Disney property – the Minnie Van! These red buggies, decorated adorably with Minnie's well-known white polka dots, are Disney's answer to skipping long bus lines at the end of a long day and receiving faster transport back to your hotel.
But, no, it's not actually Minnie's car. The Minnie Vans are a collaboration between Disney and Lyft Services. Disney knew that they didn't need to build their own proprietary system for this, but they also knew they had a really strong brand that could attach itself to something already established. Enter: Lyft! 🚗
But what's special about the Minnie Vans? What makes them different? That's where Disney's brand comes in. The Minnie Vans themselves are owned by Disney, operated by Disney employees, and only run during park hours/on park property. This adds a level of safety and security to both Disney and their patrons.
So really, the only part that truly uses Lyft Services is the app itself. This is how Disney maintained their high bar of quality/safety experience within the partnership.
The Disney/Lyft partnership is an important example of how to be strategic in your collaborations. They recognized a pain point (people wanting a faster, safer way to get around Disney's properties) and met it in a way that was mutually beneficial to both parties (Disney got what they needed, Lyft got more subscribers to their mobile app).
How do you apply this to your business? Thinking about the collaborations or partnerships you can find even in the most unlikely places.
You find a brand that is complementary to your field/industry and leverage their audience to sell your product – Presto! You're in a partnership!
With a joint venture or partnership, the other person/brand already has credibility with their audience, and that trust they've built bleeds into your brand, increasing conversion rates and revenue. The percentage that you end up paying out to affiliates or partners is something that you'd be spending anyways in marketing and promos, but without doing all the audience-building work.
If you're thinking a collaboration might just prove lucrative for you, think about the right brands or people for your business. It's not selfish to think about you, and make sure their branding and visions align with yours. Think about it like this: Even if you are a nutritionist who serves mostly moms, you can still pair up with a local bike shop if they want to help more moms get active. It isn't necessarily the most logical fit (unlike if you paired up with a prenatal nutritionist, let's say), but the collab still works — and can prove really fruitful!
Disney & Target: A match made in heavenThe Mickey Mouse clubhouse has officially moved venues – but don't worry, it's to another simply magical place most of us know and love: Target!
In October 2020, Disney and Target worked together to launch 25 mini-Disney stores inside Target locations. They also launched this on their online stores so others in the U.S. and outside it could get the goods.
This was a seriously smart move for Disney. They ended up getting foot traffic that drive sales, but didn't have to handle distribution, retail, or hiring new employees. They leveraged Target's infrastructure and assets to sell their exclusive products.
In return, Disney agreed to open a Target store in Orlando in 2021 on Disney property. For Target, this was definitely a win in itself. The added convenience of having a store like Target is an awesome perk for vacationers who don't feel like having to go off-site of Disney property for much-needed necessities.
We all know the benefits of a good Target run, after all! 💓
How does this relate to your small business?
This example is for all of our favorite product-based small businesses! Consider your platforms – do you sell your products on Etsy? Sell your designs to sites like Minted? Maybe you self-published through Amazon, it's essentially the same idea!
What you're doing is taking advantage of someone, or some site, with a bigger audience and a larger platform in order to sell your product. They receive a cut of the sale, but you're getting more visibility and more traffic.
If you were to have your own site, you have to do a lot of work to drive traffic there – they don't just come because you built it! But starting on a bigger platform and working your way up is a good way to leverage an audience of your own. And you can always have both, too! So many product-based small businesses use one site to boost the other, like using your Etsy to drive people to your website.
What's changed: Exclusive episode updates!Well, it's pretty obvious that things have changed – remember that whole global pandemic thing?
Because of COVID, the Minnie Vans went away for TWO years! But don't worry, they're back this summer and Disney's partnership with Lyft is still going strong. Disney also has maintained their collab with Target stores and has officially shut down a large majority of their standalone Disney stores.
But things certainly have changed for the…well, we'll let you decide!
Now think about the potential collabs you can have: are they pretty casual? High-end? Both? Look at opportunities from all sides. Ask yourself: How can I serve both our audiences best and how will it benefit everyone involved? There may be different audiences you can reach with a higher-end collaboration, while you may be able to reach even more people with a more casual connection. It's all about assessing opportunities to see what's beneficial for everyone.
We're continuing our Summer Series this week. As usual, we come to you with ideas from the Mouse on how you can better run your online business, but this Summer we're spending some much-deserved quality time with some of our older and most popular episodes.
This week, we're revisiting In Episode 012, where we talked all about the launch of Disney+ and one of Disney's biggest Hot Mess Express launches. It feels weird to think about planning movie nights without the platform now, but during the launch, things got tricky, especially for Canadian streamers! But what that experience did provide was a pivotal example of what a launch might look like (read: not perfect), and the benefits of offering bundles while launching.
The benefits of bundlingWhen Disney+ was preparing to launch, they began sending their target audience (Disney pass holders/vacationers/club members) emails to build excitement and pre-pay for the streaming service ahead of launch day. This was a risky move because, well, there wasn't even a full or verified list of what was going to be ON the service yet!
But, that didn't stop a lot of people from signing up – and that's because Disney sweetened the deal with exclusive bundle offers that made it pretty impossible to say no.
Bundling, or stacking offers, is about paying attention to what people on your list are willing to buy that you can pair together for a better price point. The Disney+ subscription had two different options:
This was a smart bundling move on Disney's part because ESPN is already under their ownership umbrella, and Hulu was a popular streaming service with an ever-growing streamer base. Plus, the bundling option saved streamers 33% if they had all of those three services on their own, so the possibility of cutting costs or saving that money was a big draw.
Proof that launching isn't perfectThe most important thing to remember about launching is that your initial launch plan is a guideline — and not everything will go as planned. There are always going to be things that happen that are out of control or that you didn't expect, and all of this is okay! You need to learn to be flexible and open to learning something new every single time you launch something.
Let's go back in time – to 1955 – when Disneyland first opened its doors to the public.
It was a MESS!
Guests at the gate tripled expectations, people were making fake tickets to try and sneak in, rides were breaking down, and on top of all of that, Walt Disney was in a dispute because of a plumbing strike!
He had to decide the day it was supposed to open whether or not the park was going to have working water fountains OR working bathrooms. He chose bathrooms and was criticized for doing it just so people would be forced to buy drinks. It was not smooth sailing.
Cut to 2019 and the Disney+ launch. It wasn't all sunshine and rainbows, either. In the United States, those who pre-purchased and even those who paid on launch day experienced a TON of tech issues on the platform, including not being able to set up profiles and content being unable to load. In Canada, Disney fans were never even given the opportunity to pre-purchase, so everyone was forced to pay on launch day. They too experienced long wait times for the platform at significantly slower speeds.
Our point? Disney's launches have been bumpy, too. We've seen ALL types of launches, and hiccups happen! It's frustrating at the time, definitely, but you learn from it and you optimize for next time, you don't give up.
What if Disney decided all those difficulties were too much and he decided to not open Disneyland? The horror!
Learning from the pastWhen you're going through your next launch, think about the fact that Disneyland didn't have working fountains on the first day, and nearly didn't have working toilets! Disney+ had tons of streaming issues. Nothing was perfect.
For your launches, it helps to know that something is GOING to happen, and it's how you turn it into a learning experience that matters.
We recommend, above all else, having a post-mortem after your launch day. Which is when you sit down post-launch and review what went well, what didn't, your successes, challenges, and what you can do for next time.
If a launch doesn't go well, or as expected, there are ways to redeem your offers:
There were so many great lessons to learn about launches from Disney+, and now, 3 years later, we're definitely able to see that despite the hiccups the platform is seriously successful!
Things that have stayed the same:
Things that have changed:
Let's be honest, who doesn't want Disney+ in 2022? With all the MCU exclusive Disney+ shows, the lowest turnaround time from theaters to your living room (for Turning Red it was only 3 weeks!), and they even gave Jeff Goldblum a show for him to talk about…literally whatever he wants! If you're not tuning in, you're probably experiencing some definite FOMO.
Stay tuned as we cover the rest of our Summer Series and revisit some of our best episodes!
The nostalgia is REAL this week, folks! For the continuation of our flashback Summer Series, we're taking it as far back as we can this week with our FIRST. EVER. EPISODE! 💗💛💜
Episode 001 aired all the way back in May 2019 when we were just two Disney lovers with a dream for this podcast. We love seeing (and hearing!) how far we've come, and hope that you'll enjoy and get inspired by revisiting the beginning of it all with us!
To recap: Episode 001 talked all about Disney's data collection skills using their Magic Bands and how our favorite place on earth makes something like *shudders* metrics actually FUN and interesting to study!
We also pivot from Disney to discuss how YOU could use measurements to grow and understand your business.
Disney Magic Bands are the hypothetical keys to the kingdom! 🏰🔑✨ But physically, they are used to unlock your magical stay while on your Disney vacation. They do so many things once you're on Disney property: unlock your hotel room, act as a pass (with no lines!) into the parks, get you onto rides and into attractions quicker, and even act as a personal Disney wallet with a quick card-free transaction for any and all Disney park purchases.
But what's so amazing about them from a business perspective? Well, let's go on a little ride of our own through Magic Band history…
The pros of Magic Bands were crystal clear after the public testing, Disney knew they hit the jackpot with this costly venture. 💰 Because the Magic Bands are connected to your hotel room and your debit/credit cards, the cashless system made purchasing in the park so simple and easy that the bill would rack up without the slightest thought.
Disney's business intelligence element was flawless, no surprise there!
The bands created a tracking system that collected data on how guests navigated Disney websites, where they spent their time in the parks, and even what they were buying. All that data was golden delicious in Pooh's honey pot, Disney was able to use the data to create future plans for offerings & promotions tailored individually to their guests.
(This is why we use Disney, everyone! Pure genius! 💡)
Disney's "path to purchase" tool is powerful in its design by not only tracking what a guest will buy, but the pattern that the guest uses before deciding to purchase.
How can you use this for YOUR business? We know that not everyone has one billion dollars to spare like Mickey Mouse & the gang. But the history of Magic Bands does prove something invaluable: measure, measure, measure! 📐
Use less expensive tools for your website, like Google Analytics, to start tracking your own goldmine of data. Use this tool, and so many others like it, to track where your clients are spending time on your site.
Metrics is a scary word – but think of it like this, all that it is is information meant to be gathered. Information that you can then take to and turn into leads, purchases, and new clients!
New takeaways from Ep. 001:
We're back with a little help from our former selves to recap and revisit another popular episode from the past!
Episode 007 (not to be confused with Bond, James Bond) aired almost two and a half years ago. In Covid years that must be something like a decade, right? This episode was so important to us, and to all of you, because we talked all about meeting your clients where they're at and the steps to take to ensure equal presence and opportunity amongst your client base. We want to recap and also feature some new, exclusive content for you all to expand on these super important ideas.
Once upon a time, in Episode 007, we began a conversation about meeting clients where they are by discussing the levels and tiers of Disney hotel rooms.
Disney has over 30,000 hotel rooms ranging across 27 different resorts (and that doesn't even count the off-park hotels and rooms!) The resorts are split between three important categories:
Disney's hotel room level system aims to get all guests where they are so that everyone can enjoy Disney magic no matter what the circumstances may be. So what does this breakdown mean for your business?
Breaking down the ascension modelThis is called an ascension model, which works like a ladder of different valued opportunities for your clients! Your ideal client is someone who WANTS to work with you, and if that person can't afford certain services it's important to meet them where they're at using this model.
Here's the gist:
Create a ladder of different value offerings that can grow WITH your client. As they advance their business, opportunities to work with you further also advance and become available to them.
This episode also discussed how you can reward loyalty for your client base. At Disney, they use the Disney Vacation Club (which we are both proud members of!) Maybe you are trying to sell someone into a deluxe model of your business offerings, add in something extra or a special value that you've already built into the pricing on the backend. This will give the appearance of a loyalist reward that won't break your bank. 💰
Such great information, right?! But we have even more in this updated episode, here are some ways we've been reflecting and creating ideas on this subject over the last 2.5 years:
It's so weird listening to episodes that aired in "pre-COVID times." Episode 13 aired over two years ago! It seems like so much of the world, and how we work within it, has changed. We wanted to revisit this important episode, and the tips we shared in it, to remind you and ourselves that maybe things aren't as different as they feel.
To recap: Episode 13 discussed the importance of knowing business trends and how to prepare for the slow seasons throughout the year.
When we look at the Disney Parks model it shows that December is the busiest month in the parks and late August is the slowest due to hurricane season. If we follow that trend, you can almost never find discounts for Disney in December, but see a lot more in line with the slower months. Obviously, this is no coincidence, and the tactic is meant to drive up foot traffic during the quiet months.
We also discussed offers that hit consumer "pain points," such as Canadian exchange rates, and how Disney offers too-good-to-ignore deals that make expenses much easier to swallow for their Canadian guests. 💰
What's most important to us with this Summer Series is to provide YOU with updated information and data from the first time you listened to these episodes.
That said, we did have some important things to add knowing what we now do about living through such unprecedented times:
The new takeaways from Ep. 13:
In this new episode of Pixie Dust & Profits, we discuss how Disney has made their 50th anniversary an event you won't want to miss – and can't miss, even if you tried!
Inspired by our last trip through the Orlando airport, we were blown away by the effort Disney made to ensure their 50th-anniversary "sticks" in the minds of visitors and, honestly, anyone who travels through the Orlando airport.
Tune in as we break down this marketing magic and discuss how you can apply the same "stickiness" that Disney perfected and implement it into your very own business, too.
Listen now and discover:
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We talk about how accountability and support really helps when you're looking to reach that next stage in business.
Listen now and discover:
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