In this PJ Tips podcast episode, we focus on Business Improvement with Business Improvement and Continuous Improvement expert Robert Chapman. We discuss business improvement insights and a specific case study where Robert reduced waste, saved time and money, showing a 92% improvement. We also discuss the importance of a business improvemnent mindset, how business improvement is not to be left in the hands of just a few BI and CI professionals, and the cost to the business and culture of leaders who have stopped changing themselves and therefore slow or derail business changes such as improvement.