There are different kinds of conflicts: expressed conflict, unexpressed but anticipated conflict, and thirdly, unexpressed but resentful conflict. We long for clarity and settlement, we are wired for connection; that is why conflict puts us in a state of anxiety and disruption. The first thing we need to do in order to resolve conflicts is to do an Internal Inventory by asking ourselves: What is this conflict really about? Step two is to identify what is the real desire and the third step is to realize what this real desire produces for you, which generally leads to three answers: freedom, uplifted status, and that I’m being acknowledged, heard, appreciated, and understood. As a fourth step is needed to evaluate if the conflict is resolved, will it indeed create the desired effect?
There is a second part of this practice, which is what we do with others. Start by expressing your desires in the form of a request instead of a demand. First, express the conflict as you perceive it, secondly, the desired end state, and thirdly, express the suggested method that you have to resolve it. Ask the other party to share the conflict, desired end state, and possible solution as he or she sees it. After this exchange, it is easier to determine where the conflict is and consequently to be able to reach an agreement.
Fieldwork this week: Follow the four-step model above! Choose an area of open conflict or unexpressed but anticipated conflict and walk yourself through the internal preparation to prepare for the dialogue.
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