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FULL SHOW NOTES
https://www.microsoftinnovationpodcast.com/668 

Microsoft's digital technology specialist from Singapore shares insights on enterprise-scale Power Platform implementations and how AI is transforming business processes across industries. We explore the psychology behind enterprise architects' resistance to low-code platforms and examine real-world success stories from major banks and global organizations.

TAKEAWAYS
• The psychological barriers enterprise architects face when considering low-code platforms
• Parallels between historical resistance to .NET and today's hesitation about Power Platform
• Case study of a major bank that improved performance 12-fold by migrating from legacy ERP
• How a UK bank used Power Automate to fix a critical integration in hours instead of weeks
• The impact of agentic AI on eliminating "performance leaks" in organizational workflows
• Transforming contact centers with intelligent routing and AI-powered agent assistance
• Why smaller organizations without legacy data "baggage" are well-positioned for AI adoption
• How the Power Platform enables consolidation of business processes similar to data lakes

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith