pmXcite - 'The Podcast'

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I've just taken over a portfolio and the routine inspections are out of control. I don't know where to start and the ones I have scheduled, I've had massive pushback from tenants. Help, this is stressing me out so much!" 

This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

On this weeks episode of 'pmXlive - The Podcast' we discuss... When they want you to drop your pants (fees) after ALLLLL these years! We dive into understanding what led your client to this point, how to say no without offending them and how to mend and maintain the relationship moving forward

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier.

This weeks question is: "We have a tenant who doesn't agree with the level of cleanliness we have stated on our Entry Report. They are being quite unreasonable and I am not sure what to do. Do you have any suggestions?" This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

On this weeks episode of pmXlive we discuss...                                                                             
✔️ Why being consistent helps create an individual experience for each and every client
✔️ Understanding your clients expectations are going to change and how to get in front of this
✔️ Using technology to help fill in the gaps wherever possible

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. 

This weeks question is: "We need to bring on an assistant PM and my boss said I need to train them up, I've never done this before, where do I start?" This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!

This week on pmXlive we’re unpacking…

Are you asking for client feedback at crucial points? What are the different types of situations you should be asking the for feedback during? And Terri Handy explaining her 9 step guide of action to take when recieving negative feedback.

This weeks Q&A is… We seem to be losing a lot of properties at the moment, but I am not really sure where they are going. The team tell me its because of the hot sales market, but we don’t seem to be listing that many. What is the best way to see what is actually happening?

Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and scroll to the bottom of the page where you can submit your question and we’ll answer it for you on Q&A Friday.

This week on pmXlive we’re unpacking... Starting This podcast with the tangible ‘extras’ you can be providing your clients throughout their experience with you. How it isn’t just about ticking and flicking the boxes, the client experience is so much more. Also discussing how adding extra value is ‘the sprinkles on top’ for your client - and why sprinkles are critical to your retention and growth.

This weeks Q&A…What is the best way to handle key returns for vacating tenants? Our office is located a long way from where most of our properties are and they get really upset when we tell them they have to drop them back during business hours.

Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and scroll to the bottom of the page where you can submit your question and we’ll answer it for you on Q&A Friday.

This week on pmXlive we’re unpacking...

What does a clients ‘love cup’ look like?
What happens when we take more from their cup than we’re putting in...?
How do we keep their cup filled to the brim, and how the overflow directly impacts our growth.