pmXcite - 'The Podcast'

This weeks Question: I’m the only one in my department, my boss is away and we are going back into lockdown tonight. I feel very overwhelmed where do I start?

Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and scroll to the bottom of the page where you can submit your question and we’ll answer it for you on Q&A Friday.

This week on pmXlive we’re unpacking... WHY your perception is rarely your clients reality and what you can do to really understand their perspective. While also understanding the path that your clients actually take when they work with you, and how important it is to understand it might not be how you expect. Furthermore HOW to build an experience that is repeatable and enjoyable for your client.

This weeks Question: I see a lot of people taking about paperless condition reports in the Facebook groups, but am not sure how this works. Are these legal and should we be using them?

Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we'll answer it for you on Q&A Friday.

In this episode we unpack our Growth & Marketing Season for 2021, it’s been an amazing 9 weeks and we are keen to share with you the best parts of this season!

This season has been action packed from learning about social media and how to use it as a BDM with Natalie South, to having Jodie Stainton the Director of Coronis Now speak with our PM Club members about how growth is everyones responsibility, not just the BDMs, and how we can actually get our Property Managers to see this and incentivise them for this.

This episode covers:

• The highlights of the Growth & Marketing season
• Our top tips for BDMs who don’t have a sales team
• How you can use Google to show potential and future referral partners how fabulous you are
• The best and worst times to be asking for Google reviews
• Our members top takeaways from the season and what we loved the most

Question: What do I do if a tenant is behind in rent but the owner isn't worried by it? Terri gives us her suggestions around how to deal with this dilemma. Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we'll answer it for you on Q&A Friday.

On this weeks pmXlive episode we’re unpacking…

• NEW objections from owners around marketing dollars in a ‘hot market’, and HOW to have this conversation
• Why it’s still SO important to be advertising and marketing properties right now and how you can get your owners onboard with this
• Marketing dollar recovery - Kurtis gives us a script around what to say, and when to say it

Terri covers the ins and outs of what the requirements are vs what is considered industry best practice with routine inspections and if it's appropriate under some circumstances to add an additional inspection. Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we'll answer it for you on Q&A Friday.

On this week’s pmXlive we cover… setting up the relationship with a new client for long-term success from day one, how to do this, what to avoid doing, how to keep them happy long-term, how picking up the phone proactively rather than reactively helps with respect and retention long-term, why it’s important to not call it a ‘handover’ in front of the client, and service recovery and our awesome script for turning a dreaded call into an opportunity to really solidify the relationship.

Check out more at the our website

This week on pmxLive with Natalie South we're unpacking...

•  How much does your environment and culture actually impact the BDM results?
•  When should you hire help and support for your BDM?
•  Team work makes the dream work - but who does what?!