Have you ever faced a situation where everything seemed to fall apart, and yet you had to lead your team through it? How do leaders in contact centers find the strength to bounce back from constant pressure?

In today's fast-paced contact center environment, adversity is inevitable. High stress, tight deadlines, and unexpected challenges are all part of the job. This episode dives into what it takes to develop resilience—an essential trait for thriving in these tough conditions and leading with confidence.

• Discover how to stay composed and maintain focus even in the face of overwhelming stress.

• Learn five key traits that can help you become a more resilient leader and inspire your team to persevere.

• Gain actionable strategies to help you develop the mental toughness needed for long-term success in your career.