Are you the type of leader who is overcoming the challenges in your contact center, or are you being overcome by them?

Interest (I):

In this episode, we explore the two sides of leadership in the contact center world: those who boldly overcome the biggest challenges—like turnover, engagement, coaching, and customer experience—and those who feel overwhelmed and stuck, accepting things as they are.

Desire (D):

Learn how to shift your mindset from being overcome to actively overcoming the toughest challenges in your contact center.

Discover proven strategies to reduce turnover, improve engagement, and boost coaching effectiveness.

Uncover how to transform customer feedback into actionable insights that elevate your team’s performance and satisfaction.