Are you just hearing... or are you truly listening? What if the key to becoming a respected leader isn’t what you say—but how deeply you listen?

In the contact center world, we train agents to listen actively every day—yet many leaders struggle with the same skill. This episode dives into the crucial difference between hearing and listening, and how that one distinction could reshape your leadership, elevate team trust, and fast-track your influence up the org chart.

By tuning in, you'll learn:

How to eliminate distractions and sharpen your listening focus—even in noisy environments

Practical verbal and nonverbal techniques that show your team you're locked in

A powerful mindset shift for listening to your leader, your team, and even yourself

Listen now to discover the 3 essential techniques that will make you a more present, effective, and trusted contact center leader.