Do you really deserve a raise—or are you just hoping one comes your way?

Many contact center leaders and professionals assume promotions and pay increases are outside of their control, but the truth is your leverage—the gap between the value you bring and the compensation you receive—is what determines whether your company can afford to lose you. Without leverage, raises, bonuses, and promotions remain out of reach no matter how hard you work.

In this episode, you’ll discover:

How to identify and strengthen five critical areas of leverage—performance, problem solving, leadership, culture, and unique value.

Why documenting and communicating results makes the difference between being overlooked and being irreplaceable.

Practical ways to grow your skills and become the person your company doesn’t want to see walk out the door.