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"Some of the discount, cheaper stuff, it may take a little bit longer, but still something very convenient about online shopping and sort of the luxury of it, especially compared to actually going to the store. But there used to be something, I dare say, alluring and magical and even romantic about retail shopping, because retail shopping felt like a destination. It felt like an event if you were going to a Macy's, a Bloomingdale's, even the mall. It felt special."